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8 Trouble-shooting
7.1 Cleaning agent
Glass ceramic with OptiGlass
Unsuitable cleaning agents may attack and damage the coating.
▸ Only use the cleaning agents and methods for glass ceramic
with OptiGlass that we recommend (see page 10).
8 Trouble-shooting
You may be able to trouble-shoot the following errors yourself. If not, note down the error
message in full (message and E numbers) and then call Customer Services or report it
to us online.
8.1 Error messages
Display Possible cause Solution
flashes alternately
with the power level
▪ Cookware is not suitable for
use with induction hobs.
▸ Use suitable magnetic
cookware (see page 9).
▪ Cookware is not standing on
the cooking zone.
▪ Cookware is too small for the
cooking zone selected.
▸ Ensure cookware corres-
ponds to the size of the
cooking zone.
illuminates
▪ The childproof lock is activ-
ated.
▸ Switch the childproof lock
off (see page 16).
A continuous acoustic
signal is emitted,
flashes and the cook-
ing zone switches off
▪ A button or a slider was
touched for longer than
10seconds.
▪ Object (e.g. pan, dish) on the
control panel.
▪ Food boiled over on to the
control panel.
▸ Remove object or food
that has boiled over.
▸ The appliance can be
used again as normal.
flashes
▪ The excess temperature pro-
tection of a cooking zone
was triggered.
▸ Allow the cooking zone to
cool down.
▸ Continue cooking on a dif-
ferent cooking zone.
▸ Check cookware.
flashes
▪ An interruption in the power
supply.
▸ Touch any button to ac-
knowledge the display.
▸ The appliance can be
used again as normal.
21
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