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TROUBLESHOOTING
First tr'
you experience J
if
the solutions suggested here or visit for assistance and to possibly avoid a service call.
Possible Causes Solution
Not cleaning or Wash load not completely
removing stains covered in water.
Added more water to washer.
Washer not loaded as recommended.
Odors
Fabric Damage
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric
type.
Not using dispensers.
Not washing like colors together.
Monthly maintenance not done as
recommended.
Not using HE detergent or using too
much HE detergent.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled.
Items may have been damaged
before washing.
Fabric damage can occur if the load
is tightly packed.
Garment care instructions may not
have been followed.
Liquid chlorine bleach may have been
added incorrectly.
Washer senses load size and adds correct amount of water. This is
normal and necessary for clothes to move.
Do not add more water to washer. Adding water lifts the garments
off the washplate, resulting in less effective cleaning.
Load garments in loose heaps evenly around the washplate.
Add only 1 or 2 additional garments after washer has started.
The suds from regular detergent can prevent washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Use a higher soil level cycle option and warmer wash temperature
to improve cleaning.
If using Express cycle (on some models), wash only a few items.
Use Whites, Heavy Duty or Deep Wash cycle for tough cleaning.
See the "Cycle Guide" to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Run the Clean Washer cycle after every 30 washes. See "Washer
Care" in "Washer Maintenance."
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the detergent directions.
See "Washer Care" section.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around washplate.
Load items should move freely during wash to avoid damage,
Use cycle designed for the fabrics being washed,
Add only 1 or 2 additional garments after washer has started,
Always read and follow garment manufacturer's care label
instructions. See the "Cycle Guide" to match your load with the
best cycle.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
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