Kenmore 11028102310 Top-Loading High Efficiency Low-Water Washer

Use & Care Guide - Page 14

For 11028102310. Also, The document are for others Kenmore models: 110.2810*

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TROUBLESHOOTING
First tr'
you experience 1
If
Vibration, rocking, or
"walking"
Vibration during spinning
or washer stopped with
all dial lights flashing
Clicking or metallic noises
Gurgling or humming
Humming
Check the following for
proper installation:
Not enough water
in washer
the solutions suggested here or visit for assistance and to possibly avoid a service call.
Possible Causes Solution
Feet may not be in contact with the Front and rear feet must be in firm contact with floor, and washer
floor and locked, must be level to operate properly. Jam nuts must be tight against
the bottom of the cabinet.
Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Load sensing may be occurring.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers
Drain hose connection
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended.
Load not completely covered in water.
See "Level the Washer" in the Installation Instructions.
Load garments in loose heaps evenly around the washplate.
Adding wet items to washer or adding more water to basket could
unbalance washer.
Avoid washing single items. Balance a single item such as a rug
or jeans iacket with a few extra items. If the dial is flashing,
redistribute the load, close the lid, and press START/PAUSE/
Unlock Lid.
Use Deep Wash cycle for oversized, non-absorbent items such
as comforters or poly-filled jackets. Other items may not be
appropriate for Deep Wash cycle. See "Cycle Guide."
Item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer."
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary
to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the spin/drain cycles.
You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Water may splash off basket if washer is not level.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
An unbalanced load can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer" for
loading instructions.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See "What's
New under the Lid."
IMPORTANT: Do not add more water to washer. Adding water lifts
the garments off the washplate, resulting in less effective cleaning.
14
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