1
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Owner’s Manual
Care and Operation
NOTICE: DO NOT discard this manual!
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer’s
instructions and the Manufactured Home
Construction and Safety Standard, Title 24
CFR, Part 3280 in the United States, or the
Standard for Installation in Mobile Homes,
CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate. This
appliance is not convertible for use with other
gases, unless a certied kit is used.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas tter.
See appliance installation manual for additional
Commonwealth of Massachusetts requirements.
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions regarding installation, operation or service.
• DO NOT store or use gasoline or other am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas sup-
plier’s instructions.
- If you cannot reach your gas supplier, call
the re department.
• Installation and service must be performed
by a qualied installer, service agency, or the
gas supplier.
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
DANGER
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
A barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and shall be installed for
the protection of children and other at-risk
individuals.
Models:
RUBY25IN
RUBY25IL
RUBY30IN
RUBY30IL
RUBY35IN
RUBY35IL
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or nishing changes.
1
Welcome
A. Congratulations
Congratulations on selecting a Majestic gas replace, an
elegant and clean alternative to wood burning replaces.
The Majestic gas replace you have selected is designed
to provide the utmost in safety, reliability, and efciency.
As the owner of a new replace, you’ll want to read and
carefully follow all of the instructions contained in this
Owner’s Manual. Pay special attention to all cautions and
warnings.
This Owner’s Manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this Owner’s Manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Majestic gas replace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Majestic family of replace products!
Listing Label Information/Location
Model Name: ___________________________________________ Date purchased/installed: __________________
Serial Number: __________________________________________ Location on replace: _____________________
Dealership purchased from: _______________________________ Dealer Phone: __________________________
Notes: _______________________________________________________________________________________
_____________________________________________________________________________________________
We recommend that you record the following pertinent
information about your replace.
Gas and Electric
Information
Serial Number
Type of Gas
The model information regarding your specic replace can be found on
the rating plate located on the left side of the appliance outer wrap.
Homeowner Reference Information
Model Number
Not Not for use use with with solid solid fuel.fuel.
((Ne Ne doit doit pas entre entre utilise utilise avec avec un un combustible combustible solide).solide).
This This appliance appliance must must be be installed installed in in accordance accordance with with local local codes, codes, if if any; any; if if not, not, follow follow ANSI ANSI Z223.1Z223.1
in in the the USA USA or or CAN/CGA CAN/CGA B149 B149 installation installation codes. codes. (Installer (Installer l’appareil l’appareil selon selon les les codes codes ou ou reglementsreglements
locaux locaux ou, ou, en en l’absence l’absence de de tels tels reglements, reglements, selon selon les les codes codes d’installation d’installation CAN/CGA-B149.)CAN/CGA-B149.)
Type Type of of Gas Gas (Sorte (Sorte De De Gaz)Gaz)::
NNAATURALTURAL GASGAS
MADE MADE IN IN USAUSA
Minimum Minimum Permissible Permissible Gas Gas Supply Supply for for Purposes Purposes of of Input Input Adjustment.Adjustment.
Approved Approved Minimum Minimum (De (De Gaz) Gaz) AcceptableAcceptable 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)
Maximum Maximum Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)
Maximum Maximum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)
Minimum Minimum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)
Model:Model:
(Modele):(Modele):
SerialSerial
(Serie):(Serie):
ANSI ANSI Z21XX-XXXX Z21XX-XXXX · · CSA CSA 2.XX-MXX 2.XX-MXX
XXXXXXXXXXXXXXXX
IN IN CANADACANADA
ALTITUDE:ALTITUDE: 0-0000 0-0000 FT.FT. 0000-0000FT.0000-0000FT.
MAX. MAX. INPUT INPUT BTUH:BTUH: 00,00000,000 00,00000,000
MIN. MIN. INPUT INPUT BTUH:BTUH: 00,00000,000 00,00000,000
ORIFICE ORIFICE SIZE:SIZE: #XXXXX#XXXXX #XXXXX#XXXXX
XXXXXXXXXXXXXXXX
Total To tal Electrical Electrical Requirements: Requirements: 000Vac, 000Vac, 00Hz., 00Hz., less less than than 00 00 AmperesAmperes
Majestic, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
1 Welcome
A. Congratulations .................................2
B. Limited Lifetime Warranty ..........................4
2 Product Specic Information
A. Appliance Certication ............................6
B. Glass Specications .............................. 6
C. BTU Specications ............................... 6
3 Important Safety and Operating Information
A. Appliance Safety ................................7
B. General Operating Parts ..........................8
C. Fuel Specications ...............................8
D. Wall Surface/TV Guidelines ........................8
E. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . 10
F. Lighting Instructions (IPI) ......................... 11
G. Appliance Break-In .............................. 12
H. Heat Management ..............................13
I. Operation During A Power Outage .................13
J. Detailed Component Operating Instructions - IntelliFire™
Touch ........................................14
4 Maintenance and Service
A. Maintenance: Frequency and Tasks ................16
B. Maintenance Tasks - Homeowner .................. 16
C. Maintenance Tasks - Qualied Service Technician ..... 19
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions ......................21
B. Frequently Asked Questions - IntelliFire™ Touch Controls
(IFT-RC400) ................................... 22
C. Troubleshooting ................................23
6 Reference Materials
A. Accessories ...................................25
B. Service Parts ..................................26
C. Contact Information .............................31
= Contains updated information.
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
B. Limited Lifetime Warranty
X Molded refractory panels
4021-645H 10/15 Page 1 of 2
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT
gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance
will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered compo-
nents manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period,
HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its
obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product
itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty
is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
Warranty coverage begins on the date of original purchase. In the case of new home construction, warranty coverage
begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent,
authorized HHT dealer/ distributor, whichever occurs earlier. The warranty shall commence no later than 24 months
following the date of product shipment from HHT, regardless of the installation or occupancy date. The warranty period for
parts and labor for covered components is produced in the following table.
The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for
gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet, and coal appliances. These
time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.
See conditions, exclusions, and limitations on next page.
Parts Labor Gas Wood Pellet
EPA
Wood
Coal Electric Venting
XXXXXXX
All parts and material except as
covered by Conditions,
Exclusions, and Limitations
listed
XXX
Igniters, electronic components,
and glass
X X X X X Factory-installed blowers
X Firepots and burnpots
5 years 1 year X X Castings and baffles
7 years 3 years X X X
Manifold tubes,
HHT chimney and termination
10
years
1 year X Burners, logs and refractory
Limited
Lifetime
3 years X X X X X Firebox and heat exchanger
XXXXXXX
All replacement parts
beyond warranty period
Warranty Period HHT Manufactured Appliances and Venting
1 Year
Components Covered
3 years
2 years
90 Days
X
Ignition Modules
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of
HHT authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance
resides.
• Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary parts, contact
the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service
from a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges
for parts are not covered by this warranty.
This warranty is void if:
• The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel finishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
• The owner’s exclusive remedy and HHT’s sole obligation under this warranty, under any other warranty, express or
implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above. In no
event will HHT be liable for any incidental or consequential damages caused by defects in the appliance. Some states
do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you.
This warranty gives you specific rights; you may also have other rights, which vary from state to state. EXCEPT TO
THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY
SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts
include: paint, wood, pellet and coal gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints
related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to
install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper opera-
tion, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/
incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting
caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or
forced air furnaces or other such causes; (6) use of fuels other than those specified in the operating instructions; (7)
installation or use of components not supplied with the appliance or any other components not expressly authorized
and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing;
and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
• Non-HHT venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Informa-
tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider-
ation must be given to appliance location and configuration, environmental conditions, insulation and air tightness of
the structure.
4021-645H 10/15 Page 2 of 2
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
A. Appliance Certication
2
Product Specic Information
This product is listed to ANSI standards for “Vented Gas
Fireplace Heaters” and applicable sections of “Gas Burn-
ing Heating Appliances for Manufactured Homes and
Recreational Vehicles”, and “Gas Fired Appliances for
Use at High Altitudes”.
Majestic gas inserts are designed for installations into solid
fuel masonry or factory built replaces that have been in-
stalled in accordance with the National, Provincial, State
and local building codes. Fireplaces are to be constructed
of non-combustible materials and, in the absence of local
or regional codes, meet criteria of NFPA 211. No additional
outside air source is required.
NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE.
This appliance is tested and approved as either supplemen-
tal room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
NOTICE: This installation must conform with local codes.
In the absence of local codes you must comply with the
National Fuel Gas Code, ANSI Z223.1-latest edition in
the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
B. Glass Specications
This appliance is equipped with 5 mm ceramic glass. Re-
place glass only with 5 mm ceramic glass. Please contact
your dealer for replacement glass.
C. BTU Specications
MODELS: RUBY25IN, RUBY25IL, RUBY30IN,
RUBY30IL, RUBY35IN, RUBY35IL
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Direct Vent Heater
STANDARD: ANSI Z21.88-2017 CSA 2.33-2017
Models
(U.S. or Canada)
Maximum
Input
BTU/h
Minimum
Input
BTU/h
Orice
Size
(DMS)
RUBY25IN (NG) (0-2000 FT) 27,000 18,900 40
RUBY25IL
(Propane)
(0-2000 FT) 25,000 17,500 53
RUBY30IN (NG) (0-2000 FT) 32,700 22,890 35
RUBY30IL
(Propane)
(0-2000 FT) 32,000 22,400 51
RUBY35IN (NG) (0-2000 FT) 35,000 24,500 33
RUBY35IL
(Propane)
(0-2000 FT) 35,000 24,500 50
Installation and service of this appliance should be performed by
qualied personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certied professionals.
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
WARNING! DO NOT operate replace before reading
and understanding operating instructions. Failure
to operate replace according to operating instructions
could cause re or injury.
Young children should be carefully supervised when they
are in the same room as the appliance. Toddlers, young
children and others may be susceptible to accidental
contact burns.
• A physical barrier is recommended if there are at risk
individuals in the house.
• To restrict access to a replace or stove, install an
adjustable safety gate to keep toddlers, young children
and other at risk individuals out of the room and away
from hot surfaces.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot replace, whether
operating or cooling down.
A. Appliance Safety
• Teach children to NEVER touch the replace.
• Consider not using the replace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/Product-Info/Fireplace-Stove-Heater/Glass-
Fronts-Safety.
To prevent unintended operation when not using your re-
place for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Set the selector switch on the control module to the off
position and remove batteries.
3
Important Safety and Operating Information
Clear Space
WARNING! DO NOT place combustible objects in front
of the replace or block louvers. High temperatures may
start a re. See Figure 3.1.
Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
Figure 3.1 Clear Space Requirement - All Models
CLEAR SPACE
3 FT. IN
FRONT OF
FIREPLACE
A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with this appliance and
shall be installed for the protection of children and other
at-risk individuals. DO NOT operate the appliance with
the barrier removed. If the barrier becomes damaged,
the barrier shall be replaced with the manufacturer’s
barrier for this appliance.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
DANGER
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
• Keep children away.
• CAREFULLY SUPERVISE children in same room
as replace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
ammable materials.
• Clothing, furniture, draperies, and other ammable
materials must not be placed on or near the
appliance.
WARNING: This product and the fuels used to
operate this product (liquid propane or natural
gas), and the products of combustion of such fuels, can
expose you to chemicals including benzene, which is
known to the State of California to cause cancer and
reproductive harm. For more information go to: www.
P65Warnings.ca.gov.
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Figure 3.2 General Operating Parts
B. General Operating Parts
C. Fuel Specications
Figure 3.2 references the general operating parts of the
appliance and the section of this manual in which they are
discussed.
WARNING! Risk of Fire or Explosion! Appliance must
be set up for compatible gas type!
• This appliance is designed to operate on either natural
gas or propane. Make sure the appliance is compatible
with gas type selected for installation site.
• Conversions must be made by a qualified service
technician using Hearth & Home Technologies specied
and approved parts.
D. Wall Surface/TV Guidelines
DECORATIVE FRONTS
(NOT SHOWN)
SECTION 4.B
MANTEL
FIXED GLASS ASSEMBLY
SECTION 4.B
HEARTH
CLEAR SPACE
SECTION 3.A.
ACCESS TO
BATTERY BACKUP
SECTION 3.I
FAN KIT
SECTION 3.H & 3.J
REMOTE CONTROL
SECTION 6.C
MEASUREMENTS FROM TOP
OF THE SURROUND OPENING
CEILING
APPLIANCE SURROUND
SURROUND
OPENING
18 IN.
22 IN.
16 IN.
12 IN.
24 IN.
28 IN.
34 IN.
40 IN.
46 IN.
52 IN.
151 ºF
138 ºF
135 ºF
127 ºF
125 ºF
120 ºF
115 ºF
110 ºF
108 ºF
106 ºF
Figure 3.3 Good Faith Wall Surface Temperatures Above Appliance
NOTICE: Temperatures listed above are taken with a
temperature measuring probe as prescribed by the test
standard used for appliance certication. Temperatures
on walls or mantels taken with an infrared thermometer
may yield increased temperatures of up to 30 degrees or
more depending on the thermometer settings and material
characteristics being measured. Use appropriate nishing
materials that are able to withstand these conditions. For
additional nishing guidelines, see Section 8 Installation
Manual.
9
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Item Minimum Dimensions
A 2.5 inches
B
2 inches minimum to 3 inches
maximum
C 24 inches
D
Wall Brkt + TV Thickness + 2.5
inches
B
Fireplace
TV
Mantel
A
C
TV Wall
Bracket
D
TV on the wall
Notes:
1. These are good faith recommended clearances only and not a guarantee of compliance with all TV
manufacturers’ maximum allowable opera
ng temperatures.
2. Since every home has unique air ow characteris
cs and maximum allowable opera ng temperatures
can vary from manufacturer to manufacturer and from model to model, actual TV temperatures should
be validated at the
me of each installa on. TVs should not be used in situa ons where the actual TV
temperature exceeds the manufacturers’ maximum allowable opera
ng temperatures iden ed in the
TV’s technical specica
ons. Contact the TV’s manufacturer directly if you cannot locate this
informa
on or have ques ons regarding the informa
on.
3. Mantel height and depth must conform to mantle requirements specified in the replace installa
on
manual.
4.
“C” dimension taken from the top of the hood or fireplace opening.
5.
Sugges ons on how to further reduce TV temperatures:
a. Increase “A” dimension.
b.
Increase “C” dimension, however, increasing “B” dimension beyond maximum recommended
typically results in higher temperatures.
Good Faith Guidelines for TV Installations above a Typical Gas Fireplace
Top of Surround
Opening
Figure 3.4 Good Faith TV Guidelines
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
E. Before Lighting Appliance
Before operating this replace for the rst time, have a
qualied service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the rebox.
• Review proper placement of logs, ember material and/
or other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Verify Glass Seal Plate is properly installed. See Figure
3.6.
WARNING! Glass seal plate must be properly installed.
Risk of elevated component temps and carbon monox-
ide exposure.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate replace with xed glass assembly removed.
• Verify collar slide plate screw is attached see Figure 3.5.
Figure 3.5 Collar slide Plate Screw Detail
BE SURE SLIDE
PLATE SCREW IS
FULLY TIGHTENED.
11
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
F. Lighting Instructions (IPI)
FOR YOUR SAFETY READ BEFORE LIGHTING
TO TURN OFF GAS TO APPLIANCE
1. This appliance is equipped with an ignition device which
automatically lights the burner. DO NOT try to light the burner by hand.
1. Equipped with wall switch: Turn ON/OFF switch to OFF.
Equipped with remote or wall control: Press OFF button.
Equipped with thermostat: Set temperature to lowest setting.
WARNING
WARNING:
NOT FOR USE WITH SOLID FUEL
GAS
VALVE
For additional information on operating your
refer to www.hearthnhome.com.
A. This appliance is equipped with an intermittent pilot ignition (IPI) device which
automatically lights the burner. DO NOT try to light the burner by hand.
B. BEFORE LIGHTING, smell all around the appliance area for gas. Be sure to smell
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do not use any phone in your building.
DO NOT CONNECT LINE VOLTAGE (110/120 VAC OR 220/240 VAC) TO THE CON-
TROL VALVE.
Improper installation, adjustment, alteration, service or maintenance can cause injury
or property damage. Refer to the owner’s information manual provided with this ap-
agency or the gas supplier.
This appliance needs fresh air for safe operation and must be installed so there are
provisions for adequate combustion and ventilation air.
Hot while in operation. DO NOT touch. Keep children, clothing, furniture, gasoline
DO NOT operate the appliance with removed, cracked or
broken. Replacement of the
should be done by a licensed or
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas sup-
plier’s instructions.
•
C. Use only your hand to push in or turn the gas control knob. Never use tools. If
the knob will not push in or turn by hand, DO NOT
D. DO NOT use this appliance if any part has been under water. Immediately call
the control system and any gas control which has been under water.
For use with natural gas and propane. A conversion kit, as supplied by the manufac-
turer, shall be used to convert this appliance to the alternate fuel.
This appliance must be installed in accordance with local codes, if any; if none,
follow the National Fuel Gas Code, ANSIZ223.1/ NFPA 54, or the National Gas and
Propane Installation code, CSA B149.1.
LIGHTING INSTRUCTIONS (IPI)
2.
top of this label. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch to ON.
Equipped with remote or wall control: Press ON or FLAME button.
Equipped with thermostat: Set temperature to desired setting.
4. If the appliance does not light after three tries, call your service technician or gas
supplier.
2. Service technician should turn off electric power to the control when performing
service.
DANGER
HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.
CAUTION:
A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this
appliance and shall be installed for the protection of children and other at-risk individuals.
WARNING: This product and the fuels used to operate this
product (liquid propane or natural gas), and the products
of combustion of such fuels, can expose you to chemicals
including benzene, which is known to the State of California to cause
cancer and reproductive harm. For more information go to: www.
P65Warnings.ca.gov.
Keep burner and control compartment clean. See installation and operating instructions
accompanying appliance.
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
G. Appliance Break-In
Initial Break-in Procedure
• The replace should be run three to four hours continuously
on high ame and high fan speed.
This cures the materials used to manufacture the replace.
NOTICE! This product comes equipped with a fan that
provides remote control of heat output. See Section H.
Set the fan speed to high on the RC400 remote control
during the rst three to four hours of break-in operation.
This break-in will ensure optimum speed control of the fan
during subsequent use.
• Turn the replace off and allow it to completely cool.
• Remove decorative front and xed glass assembly. See
Section 4.B.
• Clean xed glass assembly. See Section 4.B.
• Verify Glass Seal Plate is properly installed. See Figure
3.6.
WARNING! Glass seal plate must be properly installed.
Risk of elevated component temps and carbon monoxide
exposure.
• Replace the xed glass assembly and run continuously
on high an additional 12 hours.
Note: Some IPI systems have a safety feature that
automatically shuts down the replace after 9 hours of
continuous operation without receiving a command from the
remote control. If this occurs, restart the appliance.
• Verify collar slide plate screw is attached see Figure 3.5.
NOTICE! Open windows for air circulation during re-
place break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
Figure 3.6 Glass Seal Plate
GLASS SEAL PLATE
GLASS SEAL
PLATE INSTALLED
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
H. Heat Management
Heat Output
Heat output may be controlled on the RUBY-IFT model by
adjusting the “FLAME” setting and “FAN” setting on the
RC-400 remote control.
Figure 3.7 Control Cavity
NOTICE: Some functionality will be lost when using battery
backup including fan, lights, or any other auxiliary functions
that require household 110-120 VAC power.
I. Operation During A Power Outage -
IntelliFire™ Touch
SEE SECTION 4 FOR COMPONENT ACCESS DETAILS.
3. Locate the battery pack and insert four AA cell
batteries. The battery pack is shipped in the appliance
manual bag. Battery polarity must be correct or module
damage will occur. Connect to black and red wires
labelled “BATT”. A complete wiring diagram is included
in the Electrical section of the appliance Installation
Manual.
4. Before operating appliance install decorative front.
If removed, install glass seal plate and xed glass
assembly.
WARNING! Glass seal plate must be properly installed.
Risk of elevated component temps and carbon monox-
ide exposure.
5. Turn the appliance on according to the instructions
below for the appropriate type of control:
Wireless Remote:
• Remote receiver is attached to the ignition
module
• Toggle surround manual reset switch position
to “ON”. See Figure 3.9. Check to make sure
ignition module switch is in the “REMOTE”
position.
• Use the remote to turn the appliance on.
• To preserve battery life, do not use the HI/LO
ame or THERMOSTAT options.
Ignition Module:
• Toggle surround manual reset switch position to
“ON”. See Figure 3.9.
• Locate the ignition module in the control cavity.
• Slide the ON/REMOTE/OFF switch to the ON
position. See Figure 3.8.
NOTICE: Batteries should only be used as a power source
in the event of an emergency power outage. Batteries
should not be used as a primary long-term power source.
Batteries tend to corrode over time.
To Return to Operation Using Electrical (AC) Power
• Toggle surround manual reset switch position to
“OFF”. See Figure 3.9.
• Remove decorative front.
• Disconnect the battery pack, remove the batteries
and store the battery pack for future use.
• Slide the ON/REMOTE/OFF switch to the REMOTE
position.
• Replace decorative front. If removed, replace glass
seal plate and xed glass assembly.
WARNING! Glass seal plate must be properly installed.
Risk of elevated component temps and carbon monox-
ide exposure.
• Resume normal operation with the RC400.
To Operate Fireplace Using Battery Power (DC):
1. Access the control cavity of the appliance. See Figure
3.7 for location. The decorative front will need to be
removed.
2. Toggle surround manual reset switch position to
“OFF”. See Figure 3.9. Check to make sure the
ignition module switch is NOT in the “ON” position.
NOTICE! Set the fan speed to high on the RC400 remote
control during the rst three to four hours of break-in
operation. See Section G. This break-in will ensure
optimum speed control of the fan during subsequent use.
The IntelliFire™ Touch intermittent pilot ignition system
comes with a battery backup system that enables the
ame to operate in a power outage. See appliance
manual bag for battery pack. Batteries should not be
placed in the battery pack while using electrical power
to operate the replace. Remove batteries from battery
pack when power has been restored and remove battery
pack from the appliance.
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
J. Detailed Component Operating
Instructions - IntelliFire™ Touch
IFT-ECM Detailed Operating Instruction
Figure 3.8 IFT-ECM
3 POSITION SWITCH
TOP VIEW
LED INDICATOR
DANGER
Risk of Explosion
DO NOT cycle the ON/OFF/REM selector
switch more than one time within a ve minute
period. Gas may accumulate in rebox. Call
a qualied service technician.
DANGER
Risk of Explosion
DO NOT cycle the ON/OFF/REM selector
switch more than one time within a ve minute
period. Gas may accumulate in rebox. Call
a qualied service technician.
4. An IFT-ECM reset is required if the module is in a
lock-out condition. When this occurs, the appliance
is shut down and the IFT-ECM status indicator LED
will be blinking a RED/GREEN error code along with a
one-time audible double- beep. If the IFT-ECM is in a
lock-out condition, refer to the troubleshooting chart to
interpret the error code and take corrective action as
required. To reset the IFT-ECM after a lock-out error:
1. The Electronic Control Module (IFT-ECM) has a
three-position ON/OFF/REMOTE selector switch
that must be set for proper operation. See Figure
3.8. When changing switch positions,it is important
to pause in each position for 1-2 seconds.
OFF Position:
The appliance will not respond to any commands
from a wired wall switch, IFT-RC150 or IFT-RC400
remote controls. The unit should be in the OFF
position during installation, service, backup battery
installation, fuel conversion and to reset the IFT-
ECM in the event the system goes into a LOCK-
OUT mode as the result of a system error. When
switched to the OFF position while the appliance is
operating, the system will shut down.
ON Position:
The appliance will ignite and run continuously at
the HI ame setting. No adjustment in ame height
is possible.
The IFT-ECM has a safety feature that will
automatically shut down the replace after
9 hours of continuous operation in the ON
position.
Remote Position:
The remote position allows operation of the
appliance from a wired wall switch, IFT-RC400 or
IFT-RC150 remote controls. The IFT-ECM switch
must be in this position to pair the IFT-ECM with the
IFT-ACM (if installed), and/or IFT-RC400 and IFT-
RC150 remote controls. See the IFT-RC400 or IFT-
RC150 installation manual for detailed instructions
on pairing the IFT-ECM with the remote controls.
After successfully pairing a IFT-RC400, all installed
accessories can be controlled by the IFT-RC400
(see IFT-RC400 user manual). The RC150 allows
the user to turn ON/OFF the ame in the appliance
and activate the Cold Climate mode if desired. The
IFT-ECM has a safety feature that will automatically
shut down the replace after 9 hours of continuous
operation without receiving a command from the
IFT-RC400, IFT-RC150 or wired wall switch.
2. If multiple control options are installed, the IFT-ECM
will respond to the last command from the wired wall
switch, IFT-RC400 or IFT-RC150.
3. The Pilot button on the IFT-ECM activates the Cold
Climate function of the fireplace. This function
lights the pilot ame ONLY to provide enough heat
in the rebox to reduce condensation in cool, high
humidity ambient conditions. To activate the Cold
Climate press and hold the Pilot button for one
second and release. The IFT-ECM will ash two
green LED blinks, beep twice and light and rectify
the pilot flame. To turn off Cold Climate, press
and hold the Pilot button for one second and release.
The IFT-ECM will ash one green LED blink, beep
once and shut down the pilot ame. If remote controls
are paired with the IFT-ECM, this feature can also be
activated with the IFT-RC400 and/or IFT-RC150.
This model is shipped from the factory equipped with the
IFT-RC400 remote.
SEE SECTION 4 FOR COMPONENT ACCESS DETAILS.
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
DANGERDANGER
Appliance ON/OFF:
A wall control, thermostat or remote control may be used
to control the ON/OFF function of the appliance. Follow
instructions included with the installed control. Contact
your dealer for details.
Fan Kit
• This appliance includes a factory installed fan.
• Fan functions are integrated into the included IFT-
RC400 remote control.
CAUTION! Risk of burns! Appliance surfaces are hot
when operating and during cool down. Use care and
wear gloves when opening the front and accessing com-
ponents inside the appliance.
- Toggle the appliance reset switch to the off position .
See Figure 3.9 for reset switch location.
or
- Set the IFT-ECM 3-position selector switch to OFF
position.
- Wait ve (5) minutes to allow possible accumulated
gas to clear.
- Toggle the appliance reset switch to the on position.
or
- Set the IFT-ECM 3-position selector switch to ON or
REMOTE position. Module will beep once and ash a
three GREEN LED code on successful startup.
If placed in ON position, the appliance will ignite
normally if the error condition was corrected.
If placed in IFT-REM position or reset switch used, use
the paired IFT-RC400, IFT-RC150 or wired wall switch
to start the appliance; appliance will ignite normally if the
error condition was corrected.
If the IFT-ECM re-enters the lock-out condition after these
steps, call your dealer for service.
SURROUND
RESET SWITCH
Figure 3.9 Surround Reset Switch
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
B. Maintenance Tasks - Homeowner
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to excessive
lint from carpeting, bedding material, etcetera. It is im-
perative that control compartments, burners and circulat-
ing air passageways of the appliance be kept clean. Any
safety screen, guard, or barrier removed for servicing the
appliance must be replaced prior to operating the appli-
ance.
CAUTION! Risk of Burns! The replace should be
turned off and cooled before servicing.
Any safety screen or guard removed for servicing must be
replaced prior to operating the replace.
Installation and repair should be done by a qualied service
technician only. The appliance should be inspected before
use and at least annually by a professional service person.
4
Maintenance and Service
A. Maintenance: Frequency and Tasks
When properly maintained, your replace will give you
many years of trouble-free service. Contact your dealer
to answer questions regarding proper operation, trouble-
shooting and service for your appliance. Visit www.ma-
jesticproducts.com to locate a dealer. We recommend
annual service by a qualied service technician.
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth, multi-purpose tool, and a stable work surface.
CAUTION! Handle xed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Prepare a work area large enough to accommodate xed
glass assembly and door frame by placing a drop cloth
on a at, stable surface.
Note: Fixed glass assembly and gasketing may have
residue that can stain carpeting or oor surfaces.
• Remove door or decorative front from replace and set
aside on work surface.
Decorative Front
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair
as necessary.
• Vacuum and dust surfaces.
Task Frequency To be completed by
Decorative
Front
Annually
Homeowner
Glass Cleaning Seasonally
Control Access Seasonally
Remote Control Seasonally
Venting Seasonally
Gasket Seal
and Glass
Inspection
Annually
Qualied Service
Technician
Log Inspection Annually
Firebox
Inspection
Annually
Control
Compartment &
rebox Top
Annually
Burner Ignition
& Operation
Annually
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Removing Fixed Glass Assembly
WARNING! Risk of Asphyxiation! Handle xed glass
assembly with care. Inspect the gasket to ensure it is
undamaged and inspect the glass for cracks, chips or
scratches.
• DO NOT strike, slam or scratch glass.
• DO NOT operate replace with glass removed, cracked,
broken, or scratched.
• Replace as a complete assembly.
• The glass assembly fastens to the replace in four
places. The four fastening mechanisms are spring-
loaded glass latches. An example of the glass latch is
shown in Figure 4.2.
• To release glass assembly, use the supplied multi-
purpose tool. See Figure 4.1. While supporting the
glass assembly, pull the two bottom spring-loaded
latches forward and allow them to retract away from the
glass assembly. Tilt the bottom of the glass assembly
outward until the top latches disengage.
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water.
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer).
Figure 4.2 Fixed Glass Assembly
Figure 4.1 Multi-Purpose Tool
Replacing Fixed Glass Assembly
• Verify Glass Seal Plate is properly installed. See Figure
4.3.
WARNING! Glass seal plate must be properly installed.
Risk of elevated component temps and carbon monox-
ide exposure.
• Tilt the top of the glass assembly toward replace and
slide glass assembly upward to engage top latches.
Verify top latches are fully engaged and then fasten the
two bottom latches using the supplied mulit-purpose tool.
• Reinstall door or decorative front.
GLASS CLIPS
Figure 4.3 Glass Seal Plate
GLASS SEAL PLATE
GLASS SEAL
PLATE INSTALLED
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Control Cavity Access
Tools needed: Protective gloves, multi-purpose tool
• Remove decorative front.
• Remove xed glass assembly.
• Remove glass seal plate. See Figure 4.3.
• For easier access, glass clip assemblies can be removed.
See Figure 4.5. Be careful when handling base refractory.
Figure 4.5 Glass Clip Removal
Figure 4.4 Component Tray Access
GLASS SEAL PLATE
BASE REFRACTORY
GLASS CLIP
ASSEMBLIES
GLASS
CLIP ASSEMBY
SCREW ACCESS
Note: Bottom right glass clip on 25 inch models must be
removed to gain access to controls.
GLASS SEAL PLATE
COMPONENT TRAY
WITH HEAT SHIELD
PRESS
TAB TO
RELEASE
UNCLIP
WIRES
COMPONENT
TRAY
COMPONENT
TRAY RECEIVER
CAUTION: Be sure to reinstall the component heat shield
before ring the appliance. Components will overheat.
Note: Wires may need to be removed from clips for full
access. See Figure 4.4.
• For access, slide out component tray. See Figure 4.4.
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
C. Maintenance Tasks - Qualied Service
Technician
The following tasks must be performed by a qualied ser-
vice technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, drop cloth, multi-purpose
tool, and a stable work surface.
• Inspect gasket seal and its condition.
• Inspect xed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Conrm there is no damage to glass or glass frame.
Replace as necessary.
• Verify that xed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
• Verify Glass Seal Plate is properly installed. See Figure
4.3.
WARNING! Glass seal plate must be properly installed.
Risk of elevated component temps and carbon monox-
ide exposure.
Logs
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves.
• Inspect for damaged or missing logs. Replace as neces-
sary. Refer to Installation manual for log placement instruc-
tions.
• Verify correct log placement and no ame impingement
causing sooting. Correct as necessary.
Venting
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
• Inspect venting and termination cap for blockage or
obstruction such as plants, bird nests, leaves, snow,
debris, etc.
• Verify termination cap clearance to subsequent construc-
tion (building additions, decks, fences, or sheds).
• Verify collar slide plate screw is attached see Figure 3.5.
• Inspect for corrosion or separation.
• Verify weather stripping, sealing and ashing remains
intact.
• Inspect draft shield to verify it is not damaged or missing.
Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote con-
trol instructions.
• Locate remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.
• Replace batteries as needed in remote transmitters.
• Place remote control out of reach of children.
If not using your replace for an extended period of time
(summer months, vacations/trips, etc), to prevent unin-
tended operation:
• Remove batteries from remote controls.
• Turn the ON/OFF/REMOTE switch on the control module
to OFF.
Control Compartment and Firebox Top
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust
cloths
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Verify that the collar slide plate screw is installed. See
Figure 3.5.
• Remove all foreign objects.
• Verify unobstructed air circulation.
• Ensure no wire connections become disengaged.
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Figure 4.6 IPI Pilot Flame Patterns
Burner Ignition and Operation
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk
broom, ashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Replace Glowing Embers
®
with new dime-size pieces.
DO NOT block ports or obstruct critical lighting paths.
Refer to appliance installation manual for proper ember
placement.
• Verify batteries have been removed from battery back-up
IPI systems to prevent premature battery failure or
leaking.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay. Inspect and
ensure the lighting of the main burner occurs within four
seconds of the main gas valve opening.
• Inspect for lifting or other ame problems.
• Verify air shutter setting is correct. See Installation
Manual for required air shutter setting. Verify air shutter
is clear of dust and debris.
• Verify vertical restrictor setting is correct. See Installation
Manual for required vertical restrictor setting.
• Inspect orice for soot, dirt and corrosion. Verify orice
size is correct. See Service Parts List for proper orice
sizing.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Check all accessible gas-carrying tubes, connections,
pipes and other components for leaks.
• Inspect pilot ame pattern and strength. See Figure 4.6.
for proper pilot ame pattern. Clean or replace orice
spud as necessary.
• Inspect IPI ame sensing rod for soot, corrosion and
deterioration. Polish with ne steel wool or replace as
required.
• Verify that there is not a short in ame sense circuit
by checking continuity between pilot hood and ame
sensing rod. Replace pilot as necessary.
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
5
Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions
ISSUE SOLUTIONS
Condensation on the glass
This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.
Blue ames
This is a result of normal operation and the ames will begin to yellow as the appliance is al-
lowed to burn for 20 to 40 minutes.
Odor from appliance
When rst operated, this appliance may release an odor for the rst several hours. This is
caused by the curing of the paint and the burning off of any oils remaining from manufacturing.
Odor may also be released from nishing materials and adhesives used around the appliance.
See recommended appliance break-in procedures (Section G).
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas replace glass cleaner may be necessary. See
your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.
Is it normal to see the pilot ame burn
continually?
In an intermittent pilot ignition system (IPI), the pilot ame should turn off when appliance is
turned off. The factory supplied RC-400 has a “Pilot-on” feature labeled as cold climate.
Power Outages
(battery backup)
This appliance can operated on battery power in the event of a power outage. To install the
battery pack, the decorative front must be removed. The battery pack is shipped in the ap-
pliance manual bag (4 AA batteries required). Refer to Section 3.I for more details.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.majesticproducts.com
to locate a dealer.
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
B. Frequently Asked Questions - IntelliFire™ Touch Controls (IFT-RC400)
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to
locate a dealer.
Symptom Possible Cause Corrective Action
The remote displays the following
message on-screen:
“Remote Control Communication
Error.”
Reset switch is in the “OFF”
position.
Toggle reset switch to “ON” position. See Figure 3.9.
No power to appliance.
Verify home circuit breaker is on and master reset is on (if
equipped).
Power outage.
Install new batteries in battery backup (4 AA cell batteries re-
quired).
The appliance does not respond to
commands from the remote control
display does not light up when
screen is touched.
Batteries are depleted. Install NEW batteries.
Batteries are incorrectly
oriented.
Verify batteries are installed in correct orientation as shown on
batteries receptacle.
The display on remote lights up
when screen is touched but it does
not respond to commands.
Touchscreen has lost
calibration.
Touchscreen needs to be re-calibrated. Call dealer to have
screen re-calibrated.
Child Lock is ON.
Check child lock icon located at the top of the remote display. If
ON, it will show as a ‘locked’ symbol. To unlock, remove battery
compartment door, locate child lock switch and move to ‘un-
lock’ position. Verify child lock icon on screen is now displayed
in ‘unlock’ position.
The remote displays the following
message on-screen:
No dealer info available
Dealer information not
programmed into remote.
Remote will still provide all available functions, and appliance is
fully available for use. Call dealer to have them program.
The remote displays the following
message on-screen:
Call “Dealer Name & Number” to
schedule maintenance.
300 hours of use. Appliance is
still fully functional.
The appliance has been burning for 300 hours and is due for a
regular maintenance. Call dealer to have them perform main-
tenance.
The room temperature displayed
on the remote is either slow or
quick to respond while operating in
thermostat mode.
Remote is placed at a very
short distance or too far away
from the appliance.
Try to keep the remote close to the appliance but not directly
in front of it. The remote acts as the thermostat.
Remote is placed in the path
of an air draft or vent.
Move the remote away from the direct path of air ow. The
remote acts as the thermostat.
Flame Modulation
The control system is designed to automatically adjust the
ame intensity based on the difference between the desired
room temperature, and actual temperature. In thermostat
mode, the hearth appliance will start in HI ame, but as the
actual temperature approaches the desired set temperature
on the remote, the ame intensity will automatically decrease.
Automatic ame modulation will result in more control of the
temperature, and will cause the appliance to cycle OFF/ON
less.
The appliance turns OFF the ame
after extended periods of operation
9 hour safety shutdown timer
This is normal behavior. The appliance has a safety timer that
will automatically turn OFF the ame after nine hours of
uninterrupted operation.
The remote displays the following
message on-screen: Fan will turn
on within 3 minutes
Functioning as intended.
The appliance has a three minute delay timer before the fan is
turned ON. This allows the air surrounding the appliance to be
heated before being pushed into the room.
The remote displays the following
message on-screen:
“Replace remote batteries."
Low batteries in remote. Install new batteries in the remote.
The remote is displaying an
incorrect brand.
Remote was programmed
incorrectly.
Call dealer to have them program the remote with correct
branding. Remote is still fully functional and the appliance is
unaffected.
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Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualied service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualied service technician. Contact
your dealer to arrange a service call by a qualied service technician.
C. Troubleshooting
IntelliFire™ Touch
ECM LED Error
Codes
Description
3 Red: 1 Green IFT-RC400 error message: ‘Appliance Safely Disabled’, pilot sparks for 60 sec, no ame
rectication.
2 Red: 1 Green IFT-RC400 display: ‘Error Pilot Flame’, pilot valve solenoid not detected.
2 Red: 2 Green Sparking feedback signal error, spark coil failure.
5 Red: 1 Green IFT-RC400 display: ‘Error Power Vent’ (NOT an optional accessory).
Error Codes:
Troubleshooting:
See Troubleshooting matrix for more detail on Lock-out Error Codes, Possible Causes and Corrective Actions.
Symptom Possible Cause Corrective Action
Pilot won’t light, there is no noise
or spark.
No AC power, AC/DC adaptor
faulty, backup batteries (if
being used) depleted, IFT-
ECM slider switch in OFF
position. Reset switch in off
position.
Verify IFT-ECM slider switch is in ON or IFT-REM position. Ver-
ify AC power available to junction box. Verify AC/DC adaptor
is plugged into junction box and ECM. Verify AC/DC adaptor
output voltage is between 5.7-6.3 Vdc. If battery pack is used,
check battery pack voltage is >4.2 V (if not, replace batteries).
Shorted or loose connection
in system wiring or wiring
harness.
Verify system wiring conguration. Remove and reinstall wir-
ing harness that plugs into module. Check continuity of wires
in valve wiring harness. Replace any damaged components.
Reset switch is in the “OFF”
position.
Toggle reset switch to “ON” position. See Figure 3.9.
Poor or no system ground.
Verify black ground wire in valve harness is connected to metal
chassis of replace.
Pilot won’t light, module clicks but
no spark 60 sec, 3 Red/1 Green
Lock out.
Incorrect wiring.
Verify ‘S’ (White) sense wire and ‘I’ (orange) ignitor wire are
connected to correct terminals on IFT-ECM.
Loose connections or electrical
shorts in wiring.
Verify no loose connections or electrical shorts in wiring from
module to pilot assembly. Verify wire insulation is not dam-
aged. Verify wires are not grounding out to chassis, pilot burn-
er, or any other metal object. Replace any damaged wires.
Ignitor gap is too large.
Verify spark gap is approximately 0.095” (2.41 mm) to 0.135”
(3.43 mm).
Pilot won’t light, there is no noise
or spark, 2 Red/1 Green Lockout.
Pilot solenoid not detected.
Check if valve harness orange wire is connected to pilot so-
lenoid valve. Check pilot solenoid resistance, nominal is 40
ohms. If open or shorted, replace valve. Check valve harness
wire continuity, if open replace 6-pin harness.
Pilot won’t light, there is no noise
or spark, 2 Red/2 Green Lockout.
Spark coil failure. Replace ECM.
24
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
IntelliFire™ Touch - (continued)
Symptom Possible Cause Corrective Action
Pilot sparks for 60 sec, but will not
light, 3 Red/1 Green Lockout.
No gas supply.
Verify incoming gas line ball valve is ‘Open’. Verify inlet pres-
sure is within requirement for gas type used. Contact gas sup-
plier.
ECM has poor ground.
Verify wiring, check valve harness black wire is securely
grounded to metal chassis.
Gas valve defective.
Check pilot valve solenoid kick and hold voltages during igni-
tion cycle. Kick V should be >1 V, hold V minimum 0.26 V. If
voltages are OK, replace gas valve.
Pilot lights but main burner does
not light. Pilot continues to spark
for 60 sec then goes into 3 Red/1
Green Lockout.
No ame detected. Flame
rectication issue.
Check if white sense lead is securely connected to ‘S’ terminal
of IFT-ECM. Check resistance of sense lead between sense
rod tip and connector to IFT-ECM, should be less than 1 ohm
- if not, replace pilot assembly. Check system ground, ensure
black valve harness wire is securely attached to metal chassis.
Check wiring for damage. With system OFF, check resistance
between tip of sense rod and pilot hood, should be resistance
(>1 M-ohm).
No ame detected or sense
rod contamination.
With glass assembly installed, verify pilot ame is engulng
ame sense rod on pilot assembly. Verify inlet gas pressure
is correct for gas type. Polish ame sense rod with ne steel
wool to remove any contaminants that may have accumulated.
Pilot lights and recties, but main
burner does not light.
Main valve solenoid.
Check if green wire in valve harness is connected to green
main valve solenoid. Check main valve solenoid resistance,
nominal is 60 ohms. If open or shorted, replace valve. Verify
valve inlet pressure is correct for gas type.
Appliance lights and runs for a few
minutes then shuts down and/or
appliance cycle ON and OFF with
less than 60 sec of ON time.
Shorted or loose connection in
ame detection circuit.
Check if white sense lead is securely connected to ‘S’ terminal
of IFT-ECM. Check resistance of sense lead between sense
rod tip and connector to IFT-ECM, should be less than 1 ohm
- if not, replace pilot assembly. Check system ground, ensure
black valve harness wire is securely attached to metal chassis.
Check wiring for damage. With system OFF, check resistance
between tip of sense rod and pilot hood, should be resistance
(>1 M-ohm).
Poor ame rectication or
contaminated sense rod.
With glass assembly installed, verify pilot ame is engulng
ame sense rod on pilot assembly. Verify inlet gas pressure
is correct for gas type. Polish ame sense rod with ne steel
wool to remove any contaminants that may have accumulated.
Verify no soot deposits are in sense rod to pilot hood gap.
Logs are set up wrong. Remove and re-install logs per the log placement instructions.
Damaged pilot assembly.
Verify the pilot assembly ceramic insulator around the ame
sensing rod is not cracked, damaged or loose. Check resis-
tance between tip of sense rod and IFT-ECM connector, should
be less than 1 ohm. Replace pilot assembly if damage is de-
tected.
25
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
6
Reference Materials
A. Accessories
Remote Controls, Wall Controls and Wall
Switches
After a qualied service technician has installed the re-
mote control, wall control or wall switch, follow the in-
structions supplied with the control installed to operate
your replace:
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
Install approved accessories per instructions included
with accessories.
Contact your dealer for a list of approved accessories.
WARNING! Risk of Fire and Electric Shock! Use ONLY
Hearth & Home Technologies-approved optional acces-
sories with this appliance. Using non-listed accessories
could result in a safety hazard and will void the warranty.
Required Decorative Front / Surround
This appliance requires a Surround/Decorative Front.
For available options, consult your dealer.
WARNING! Risk of Fire! Install ONLY doors or fronts
approved by Hearth & Home Technologies. Unapproved
doors or fronts may cause replace to overheat.
This fireplace has been supplied with an integral
barrier to prevent direct contact with the xed glass
panel. DO NOT operate the replace with the barrier
removed.
Contact your dealer or Hearth & Home Technologies if
the barrier is not present or help is needed to properly
install one.
For more information refer to the instructions supplied with
your decorative front.
Optional Halogen Lights
After a qualied service technician has installed the halo-
gen light kit follow the instructions supplied with the hal-
ogen light kit to operate your halogen lights. See your
dealer if you have questions.
Note: Not offered with 25 in. model.
26
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Beginning Manufacturing Date: March 2019
Ending Manufacturing Date: Active
Service Parts
1
2
3
4
5
6
7
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
Log Assembly (Hearth Refractory not Included)
LOGS-2540
Y
1 Log 1
SRV2540-711
2 Log 2
SRV2542-715
3 Log 3
SRV2540-713
4 Log 4
SRV2542-712
5 Log 5
SRV2542-714
6 Log 6
SRV2542-717
7 Log 7
SRV2542-717
8 Slide Plate Assembly 2532-014
Tool, Slide Plate (Multi-purpose) 2532-140
Gasket 2532-113
9 Glass Clip Assembly, Top Qty 2 req 2155-046
10 Bae, Firebox 2531-138
11 Glass Clip Assembly, Bottom Qty 2 req 2532-009
12 Air Scoop 2532-135
13 Pilot Shield 2532-153
14 Burner Assembly 2540-007 Y
15 Base Pan 2540-130
16 Hearth Refractory
(Not for use with BRICKMI25TB/BRICKMI25CR) SRV2540-704
17 Seal, Glass Frame 2531-122
18
Glass Door Assembly
GLA-2531 Y
19
Power Cord
2201-024 Y
Fan
GFK-160A Y
Additional service part numbers appear on following page. 7/19
Log Set Assembly
RUBY25IN, RUBY25IL
Ruby 25” Gas Insert - DV
8
9
11
12
13
14
15
16
17
18
10
19
B. Service Parts
27
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Beginning Manufacturing Date: March 2019
Ending Manufacturing Date: Active
Service Parts
1
2
3
4
5
6
7
8
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and
Home Technologies does not sell directly to consumers
. Provide model number and serial number when
requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
Log Assembly (Hearth Refractory not Included)
LOGS-2542
Y
1 Log 1
SRV2542-711
2 Log 2
SRV2544-715
3 Log 3
SRV2542-712
4 Log 4
SRV2542-715
5 Log 5
SRV2542-717
6 Log 6
SRV2542-714
7 Log 7
SRV2542-717
8 Log 8
SRV2542-718
9 Slide Plate Assembly 2532-014
Tool, Slide Plate (Multi-purpose) 2532-140
Gasket 2532-113
10 Glass Clip Assembly, Top Qty 2 req 2155-046
11 Bae, Firebox 2532-138
12 Glass Clip Assembly, Bottom Qty 2 req 2532-009
13 Air Scoop 2532-135
14 Pilot Shield 2532-153
15 Burner Assembly 2542-007 Y
16 Base Pan 2542-130
17 Hearth Refractory
(Not for use with BRICKMI30TB/BRICKMI30CR) SRV2542-704
18 Seal, Glass Frame 2532-122
19
Glass Door Assembly
GLA-2532 Y
20
Power Cord
2201-024 Y
Fan
GFK-160A Y
Additional service part numbers appear on following page.
7/19
Log Set Assembly
Ruby 30” Gas Insert - DV
RUBY30IN, RUBY30IL
9
10
12
13
15
16
17
18
19
11
20
14
28
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Beginning Manufacturing Date: March 2019
Ending Manufacturing Date: Active
Service Parts
1
2
3
4
5
6
7
8
9
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
Log Assembly (Hearth Refractory not Included)
LOGS-2544
Y
1 Log 1
SRV2544-711
2 Log 2
SRV2544-715
3 Log 3
SRV2544-712
4 Log 4
SRV2544-716
5 Log 5
SRV2542-717
6 Log 6
SRV2542-717
7 Log 7
SRV2542-717
8 Log 8
SRV2540-713
9 Log 9
SRV2540-713
10
Slide Plate Assembly
2532-014
Tool, Slide Plate (Multi-purpose) 2532-140
Gasket 2532-113
11 Glass Clip Assembly, Top Qty 2 req 2155-046
12 Bae, Firebox 2533-138
13 Glass Clip Assembly, Bottom Qty 2 req 2532-009
14 Air Scoop 2532-135
15 Pilot Shield 2532-153
16 Burner Assembly 2544-007 Y
17 Base Pan 2544-130
18 Hearth Refractory
(Not for use with BRICKMI35TB/BRICKMI35CR) SRV2544-704
19 Seal, Glass Frame 2533-122
20
Glass Door Assembly
GLA-2533 Y
21
Power Cord
2201-024 Y
Fan
GFK-160A Y
Additional service part numbers appear on following page. 7/19
Ruby 35” Gas Insert - DV
Log Set Assembly
RUBY35IN, RUBY35IL
10
11
13
14
16
17
18
19
20
12
21
15
29
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Beginning Manufacturing Date: March 2019
Ending Manufacturing Date: Active
Service Parts
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
20.1
Pilot Assembly NG 2550-013
Y
Pilot Assembly Propane 2550-014
Y
20.2 Pilot Gasket 2532-134
20.3
Flex Ball Valve Assembly 2532-081
Y
20.4
Valve NG 2166-302
Y
Valve Propane 2166-303
Y
20.5
Male Connector Pkg of 5 303-315/5
Y
20.6 Gasket, Valve Plate
RUBY25 2531-131
RUBY30/RUBY35 2532-131
20.7
Gasket, Bulkhead 438-407
20.8
Bulkhead w/Flex Tube SRV7000-156
Y
Orice NG (#40C)
RUBY25
582-840
Y
Orice Propane (#53C) 582-853
Y
Orice NG (#35C)
RUBY30
SRV582-835
Y
Orice Propane (#51C) SRV582-851
Y
Orice NG (#33C)
RUBY35
582-833
Y
Orice Propane (#50C) 582-850
Y
21.1 Component Heat Shield 2532-144
Y
21.2 Module, B Type AC 2326-150
Y
21.3 Module, IFT Control 2326-130
Y
21.4 Module, RF FCC 2326-120
Y
21.5 Harness, IFT 6 Pin Wiring SRV2326-132
Y
21.6
Transformer, 6 Volt Wall
SRV2326-131
Y
21.7
Jumper Wire, 36” Male/Female
2159-310
Y
21.8
Tray, Component
2532-170
Y
21.9
Wire Tray
2532-171
21.10
Wall Switch Jumper Wire
SRV2179-300
Y
21.11
Cable, B Type AC Module
SRV2326-152
Y
#20 Valve Assembly #21 Component Tray
21.1
21.2
21.3
21.4
21.8
21.7
21.6
21.5
21.10
21.11
21.9
20.1
20.2
20.3
20.4
20.5
20.7
20.8
20.6
30
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
Beginning Manufacturing Date: March 2019
Ending Manufacturing Date: Active
Service Parts
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
Battery Pack**
SRV2326-134
Y
Bolt, Level Leg
Qty 4 req 2073-162/24
Y
Mineral Wool
050-721
RC400 Remote
SRV2326-110
Y
Screw, Bottom Glass Clip
Qty 4 req 419-802/24
Y
Touch up Paint
TUP-GBK-12
Y
Vermiculite Embers
MYSTIC-EMBERS
Conversion Kits
Conversion Kit NG NGK-MI-IFT
Y
Conversion Kit Propane LPK-MI-IFT
Y
Pilot Orice NG SRV593-528
Y
Pilot Orice Propane 593-526
Y
Regulator NG NGK-DXV-50
Y
Regulator Propane SRVLPK-DXV-50
Y
**Fuse for battery pack can be sourced locally, not a warranty item. Specs are 250v, 3A fuse, 3/4” long
31
Majestic • RUBY25IN, RUBY25IL, RUBY30IN, RUBY30IL, RUBY35IN, RUBY35IL Owner’s Manual • 2542-981 Rev. D • 7/19
C. Contact Information
- NOTES -
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
DO NOT DISCARD THIS MANUAL
NOTICE
• Leave this manual with
party responsible for use
and operation.
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.
Printed in U.S.A. - Copyright 2019
This product may be covered by one or more of the following patents: (United States) 5613487, 6006743, 6019099,
6053165, 6145502, 6374822, 6484712, 6601579, 6769426, 6863064, 7077122, 7074035, 7098269, 7258116, 7322819,
7470729, 7726300, 8147240, 9625149 or other U.S. and foreign patents pending.
2000-945D
Majestic, a brand of Hearth & Home Technologies
7571 215
th
Street West, Lakeville, MN 55044
www.majesticproducts.com
Please contact your Majestic dealer with any questions or concerns.
For the location of your nearest Majestic dealer,
please visit www.majesticproducts.com.
