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11 Trouble-shooting
11.1 What to do if ...
This section lists faults that can be solved simply by following the instructions
given. If another fault is displayed or the fault cannot be remedied, please call
Customer Services.
Before calling Customer Services, please note down the error mes-
sage in full as well as the serial number (FN) of your appliance.
The serial number can be found on the identification plate.
… the appliance is not working
Possible cause Solution
▪ A household fuse or circuit
breaker has tripped.
▸ Change the fuse.
▸ Reset the circuit breaker.
▪ The fuse or circuit breaker
keeps blowing.
▸ Call Customer Services.
▪ An interruption in the
mains power supply.
▸ Check the power supply.
▪ The appliance is faulty. ▸ Call Customer Services.
… the appliance was switched on without any food in it
Possible cause Solution
The appliance will be undamaged if only
switched on for a short time.
▸ Do not switch appliance on without any food
in it.
… a scratching noise can be heard when the appliance is switched on
Possible cause Solution
▪ Cooking space floor and
turntable roller are soiled.
▸ Clean the floor of the cooking space and the
turntable roller regularly.
48
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