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The Product audio is not being played through the Sound bar or A/V receiver.
Check the Sound bar or A/V receiver's power supply and its settings.
• In case of HDMI ARC connection, make sure that it is connected to the ARC dedicated HDMI port on your Product.
However, the ARC can be used only when the Sound bar or A/V receiver supports the ARC feature.
The sound is not heard clearly.
Change to an appropriate sound mode.
•
Menu Settings All Settings Sound Sound Mode Try Now
When Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are automatically adjusted to the
surroundings.
• Menu Settings All Settings General & Privacy Intelligent Mode Settings Intelligent Mode
Try Now
This function may not be supported depending on the model.
To optimize the sound depending on the surroundings, select Adaptive Sound+.
• Menu Settings All Settings General & Privacy Intelligent Mode Settings Adaptive Sound+
Try Now
This function may not be supported depending on the model.
The volume of the external device cannot be adjusted.
Check the cable connection between the Product and the external device.
When connecting an external speaker such as home theater via HDMI, make sure it is connected to the HDMI (ARC)
port on the Product. Make sure that the Menu Settings All Settings Connection External Device
Manager Anynet+ (HDMI-CEC) is active on your Product. Try Now
I want to turn off and on the Product and audio device at the same time.
When you connect the Samsung Soundbar to the Product via Bluetooth, the power turns off and on together. It may
not be supported depending on the Samsung Soundbar model.
When you connect an audio device that supports HDMI ARC to the HDMI (ARC) port on the Product, the power turns
off and on together.
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