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26
CARING FOR YOUR WATER HEATER
Service Error Code Chart (cont.)
Call for Assistance
IF YOU NEED SERVICE
1. All questions, adjustments, repairs, and/or
routine maintenance should be directed to your
installer, plumbing contractor, or licensed service
agent. If your contacts have moved or are not
available, please refer to the telephone directory,
commercial listings, or local utility company for
qualified service assistance.
2. If your problem has not been solved to your
satisfaction, contact the Rheem National Service
Department at the following address:
Rheem
National Service Department
1241 Carwood Court
Montgomery, Alabama 36117
Phone: 1-866-720-2076
When contacting the manufacturer, the following
information will be requested:
A. Model and serial number. (See page 8 or the
ratings plate on the side of the water heater.)
B. Address where the water heater is located.
C. Name and address of installation contractors
(page 8) and all qualified service companies
that have worked on the water heater.
D. Original installation date. (See page 8.)
E. Dates any service or preventive maintenance
was performed.
F. Details of the persisting problem.
G. List of businesses that have tried to fix this
problem, along with dates of service.
Error Code Possible Cause Solution
1L
Water heater has buildup of lime deposits� Contact a dealer or qualified service technician�
05
Air intake or vent exhaust opening may be
blocked�
Remove any blockage� (Air intake requires 12 in�
[30 cm] of clearance�)
The vent pipes on the vent termination may not
be connected properly�
Contact a dealer or qualified service technician�
11
The gas shut-off valve is not fully opened� Check shut-off valve and open completely�
12
Gas service has been interrupted� Contact your gas utility company�
LP gas is running low (LP models only)� Refill or replace your LP gas container�
13
If this code is still displayed after taking the
numbered steps above�
Contact a dealer or qualified service technician�
14
Water heater is overheating� Contact a dealer or qualified service technician�
15
The heat exchanger is too hot� Check for blockage in the vent� Contact a dealer
or qualified service technician�
31
Faulty inlet thermistor� Contact a dealer or qualified service technician�
33
Faulty outlet thermistor� Contact a dealer or qualified service technician�
61 or 99
Faulty blower motor� Contact a dealer or qualified service technician�
65
Faulty water flow solenoid� Contact a dealer or qualified service technician�
P1
Not enough water flow to operate the unit� Increase the water flow from the fixtures�
88
Reminder of flushing the heat exchanger and/or
replacing the water treatment filter�
Contact a dealer or qualified service technician�
Care Instructions
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