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32
Solutions to Common Inquiries
PROBLEM POSSIBLE CAUSES SOLUTIONS PREVENTIVE
MEASURES
Residue
stain
buildup in
gasket
• Moisture in washer.
• Use of non-HE deter-
gent.
• Overdosing detergent.
• Overloading wash drum.
• Leaving a wet load set
in washer.
• Cold water washes
which may not com-
pletely dissolve and
remove detergents.
• Perform clean
washer cycle
• Scrub gasket with
Comet™ Spray Gel
Mildew Stain Remover
- use brush to remove
stains.
• Use only HE (high
efficiency detergent)
along with recom-
mended dosage.
• Remove wash load
immediately upon
cycle completion.
• Run dehumidifier in
laundry room.
• Avoid overfilling
detergent and fabric
softener compart-
ments of dispenser.
• Dry the inside of
washer and gasket
after every run.
Residue
stain
buildup in
dispenser
drawer or
detergent
pack not
dissolved.
• Moisture in the washer.
• Use of non-HE deter-
gent.
• Overdosing detergent.
• Adding more than two
detergent packs to
detergent pack com-
partment.
• PODS
®
option not
selected when using de-
tergent pack (on select
models).
• Remove and clean
dispenser and inserts
with combination of
¾ cup liquid chlorine
bleach and one gallon
hot water. Rinse well,
and repeat if neces-
sary. NOTE: Wear
rubber of latex gloves.
Protect floor and
clothing from bleach
damage.
• Use only HE (high
efficiency detergent)
along with recom-
mended dosage.
• Avoid overfilling
detergent and fabric
softener compart-
ments of dispenser.
• Check that PODS
®
option is selected
and detergent pack
is placed in PODS
®
dispenser compart-
ment when using
detergent pack (on
select models).
Water in
fold of
flexible
gasket
• Result of washing and
part of normal opera-
tion.
• At the end of each
wash, dry inside of
gasket fold with clean
dry towel all around
gasket.
Odor • Moisture in the washer.
• Use of non-HE deter-
gent.
• Overdosing detergent.
• Leaving a wet load
remain in washer.
• Cold water washes
which may not com-
pletely dissolve and
remove detergents.
• Perform clean
washer cycle.
• At the end of each
wash, dry inside of
gasket fold with clean,
dry towel all around
gasket.
• Use only HE (high
efficiency detergent)
along with recom-
mended dosage.
• Remove wash load
immediately upon
cycle completion.
• Pour one cup liquid
chlorine bleach in
standpipe; let remain
a day and flush with
water.
• Utilize the door
stand ventilation
feature for a few
hours after use or
whenever washer is
not in use.
PODS
®
is a registered trademark of Procter & Gamble Company, Cincinnati OH, used under license by Electrolux.
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