RL94EP User Manual

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VC Series Manual 45

Limited Warranty for Luxury Series RL75, RL94, RLX94i

What is covered?

The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the product is

installed and operated according to Rinnai wrien installaon instrucons, subject to the terms within this

Limited Warranty document. This Limited Warranty applies only to products that are installed correctly in the

United States and Canada. Improper installaon may void this Limited Warranty. It is recommended that a

trained and qualied professional who has aended a Rinnai installaon training class complete your

installaon. This Limited Warranty coverage, as set out in the table below, extends to the original purchaser and

subsequent owners, but only while the product remains at the site of the original installaon, and terminates if

the product is moved or reinstalled at a new locaon.

Item

Period of Coverage (from date of purchase)

If used for both residenal water heang

and space heang purposes

Commercial

Applicaons

Residenal

Applicaons

Heat Exchanger 12 years

[1] [2]

10 years

[1] [2]

5 years

[1]

All Other Parts and

Components

5 years

[1]

5 years

[1]

5 years

[1]

Reasonable Labor 1 year

[3]

1 year

[3]

1 year

[3]

[1] Period of coverage is reduced to 3 years from date of purchase when used as a circulang water heater within a hot water

circulaon loop, where the water heater is in series with a circulaon system and all circulang water ows through the water

heater, and where an on-demand recirculaon system is not incorporated.

On-demand recirculaon is dened as a hot water recirculang loop or system that ulizes exisng hot and cold lines or a dedicated

return line, and only acvates when hot water is used. It can be acvated by a push buon, moon sensor, or voice acvaon but

not by a temperature sensor. A mer added to a standard recirculang pump is not considered as on-demand.

[2] Period of coverage is reduced to 5 years from date of purchase if the Rinnai Tankless Water Heater temperature seng exceeds

160°F (71°C).

[3] Labor coverage is extended to 5 years in residenal applicaons and 2 years in commercial applicaons if the product is registered

within 30 days (except registraon is not required in California and Quebec) and/or if the other condions above in the Residenal

Applicaons and Commercial Applicaons secons are sased.

Note: The integrated controller on indoor models has a 1 year warranty on parts.

What Will Rinnai Do?

Rinnai will repair or replace the covered product or any part or component that is defecve in materials or

workmanship as set forth in the above table. Rinnai will pay reasonable labor charges associated with the repair

or replacement of any such part or component during the term of the labor warranty period. All repair parts

must be genuine Rinnai parts. All repairs or replacements must be performed by a qualied professional who is

properly trained to do the type of repair.

Replacement of the product may only be authorized by Rinnai at its sole discreon. Rinnai does not authorize

any person or company to assume for it any obligaon or liability in connecon with the replacement of the

product. If Rinnai determines that repair of a product is not possible, Rinnai may replace the product with a

comparable product at Rinnai’s sole discreon. The warranty claim for product parts and labor may be denied if

a component or product returned to Rinnai is found to be free of defects in material or workmanship; damaged

by improper installaon, use or operaon; or damaged during return shipping.

How to Obtain Service

For the name of a trained and qualied professional please contact your place of purchase, visit the Rinnai

website (www.rinnai.us), call Rinnai at 1-800-621-9419 or write to Rinnai at 103 Internaonal Drive, Peachtree

City, Georgia 30269.

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User Manual - Page 45