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EN
W415-1454 / C / 02.23.16
22
8.0 TROUBLESHOOTING
SYMPTOM PROBLEM TEST SOLUTION
Dim or no fl ame Flame LED’s are burnt out
Main PCB Board burnt out
Inspect the LED and replace them if necessary
Inspect the Main PCB Board and replace if necessary.
Ember bed is not
glowing or dimming
Ember LED’s are burnt out
Main PCB Board burnt out
Inspect the ember bed LED’s and replace if necessary.
Inspect the Main PCB Board and replace if necessary.
No warm air coming
out of appliance
Heater has overheated
Room temperature is higher
than the appliance setting (if
it is set to room temperature)
Heater is burnt out
Unplug power or turn-off the circuit breaker, allow appliance to
cool for 15 minutes.
Reset temperature setting.
Inspect the blower and heater and replace it if necessary.
Appliance turns off
and will not turn on
Appliance has overheated
and safety thermal switch has
tripped
Unplug power or turn-off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in or
turn it on.
House circuit breaker has
tripped
Appliance’s fuse has blown
Reset house circuit breaker.
Replace the fuse.
Appliance will not
come on when
switch is fl ipped to
ON
Appliance is not plugged into
an electrical outlet
Check plug and plug it in.
Appliance has overheated
and safety thermal switch has
tripped
Circuit board is burnt out
Unplug power or turn-off the circuit breaker, allow appliance to
cool for 15 minutes, then plug in or turn the breaker on.
Inspect the circuit board and replace it if necessary.
Remote control
does not work
Low batteries Replace batteries in remote control.
Heater shuts off
automatically
Room is too warm The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature.
LED Flashing Appliance has overheated
and safety thermal switch has
tripped
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes, then plug in or turn the circuit breaker on.
Power Failure Appliance has returned to
default settings
Re-program appliance to original settings.
!
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
Thermostat wire not
connected to PCB
Thermostat wire connection
to PCB is loose
Thermostat has failed Replace thermostat.
Connect wire.
Connect wire fi rmly to PCB.
E1 Error Code
E2 Error Code
Replace thermostat.
Replace PCB.
Thermostat shorting
PCB thermostat connection
is shorting
42.37
DRAFT
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