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Service
Troubleshooting Chart
Possible Causes and Suggested
Oven Problem
Solutions
Oven door is
locked and will
not open, even
after cooling.
Oven is not
heating.
Oven is not
cooking evenly.
Baking results
are not as
expected.
Food takes
Iongerto cook
than expected.
Foodis
overcooked.
Oven light is not
working
properly.
Oven light does
not turn off.
Cannot remove
lens cover on
light.
Turn the oven off at the circuit
breaker and wait five minutes. Turn
breaker back on. The oven should
reset itself and will be operable.
Check circuit breaker or fuse box to
your house. Make sure there is
proper electrical power to the oven.
Be sure oven temperature has been
selected.
Refer to cooking charts for
recommended rack position. Check
"Getting the Most Out of Your
Appliance" for tips and suggestions.
Refer to cooking charts for
recommended rack position. Check
"Getting the Most Out of Your
Appliance" for tips and suggestions.
Adjust oven calibration if necessary.
See "Oven Temperature Offset'
under "Customer Settings".
The oven is carefully calibrated to
provide accurate results. However,
the temperature can be offset if food
is consistently too brown or too light.
See "Oven Temperature Offset'
under "Customer Settings".
The oven is carefully calibrated to
provide accurate results. However,
the temperature can be offset if food
is consistently too brown or too light.
See "Oven Temperature Offset'
under "Customer Settings".
Replace or reinsert the light bulb if
loose or defective. Touching the bulb
with fingers may cause the bulb to
burn out.
Check for obstruction in oven door.
Check to see if hinge is bent.
Oven light turned on at touchpad;
press oven light touchpad to turn off.
There may be soil build-up around
the lens cover. Wipe lens cover area
with a clean, dry towel prior to
attempting to remove the lens cover.
Oven Problem
Oven is not self-
cleaning
properly.
Clock and timer
are not working
properly.
"E" and a
number appears
in display and
control beeps.
With a new oven
there is a strong
odor when oven
is turned on.
Control does not
react when a key
is touched.
Warm air or
steam escapes
from oven vent.
Cooling fan runs
even when the
oven is turned
off.
Possible Causes and Suggested
Solutions
Allow the oven to cool before
running self-clean. Always wipe out
loose soils or heavy spillovers before
running self-clean. If oven is badly
soiled, set oven for the maximum
self-clean time.
Make sure there is electrical power
to oven.
This is a fault code. Press any key to
stop beeping. Reset oven if
necessary. If fault code remains,
record fault code, turn off oven, and
call authorized service technician.
This is normal with a new oven and
will disappear after a few uses.
Operating the self-clean cycle also
"burns-off" the smell more quickly.
Be sure that surface is clean and
dry. Touch the center of the touch
key. Use the flat part of your finger.
It is normal to see or feel steam or
warm air escaping from the oven
vent. Do not block the vent.
This is normal. The cooling fan will
continue to run, even after the oven
has been turned off, until the oven
has cooled sufficiently.
Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting service.
The data plate is located on the underside of the control
panel:
Data Plate
Location
How to Obtain Service or Parts
To reach a service representative, see the contact
information at the front of the manual. Please be prepared
with the information printed on your product data plate
when calling.
English 28
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