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11
Return the product in its original packaging along with the original cash receipt
postmarked within 60 days of purchase to receive a pre-paid card in the
amount of purchase. Terms of prepaid card apply.
Your Oral-B toothbrush must be returned in its original packaging and be
postmarked no later than 60 days after the date of purchase. Please allow 6-8
weeks for handling. In the U.S., the shipment return costs of the product is the
responsibility of the consumer. Sorry: No refunds will be made for any Oral-B
product damaged by accident, neglect, unreasonable use or lost in the post.
Terms and conditions apply. For further details please contact our customer
service.
Trouble Shooting
Problem Possible reason Remedy
APP
Handle does not
operate (properly)
with Oral-B
™
App.
1. Oral-B
™
App
is closed.
2. Bluetooth is
not activated
on smartphone.
3. Bluetooth is
deactivated
on handle;
Bluetooth
indicator (7)
is off.
4. Bluetooth
connection to
smartphone
has been lost.
5. Your
smartphone
does not
support
Bluetooth 4.0
(or higher)/
Bluetooth
Smart.
6. Handle on
plugged-in
charger.
7. Outdated
Oral-B
™
App.
1. Launch Oral-B
™
App.
2. Activate Bluetooth on
smartphone (described in
its user manual).
3. Activate Bluetooth by
simultaneously pressing on/off
(3) and mode button (4) for
2 seconds until Bluetooth
indicator (7) turns on.
4. Pair handle and smartphone
again via App settings.
Keep your smartphone in
close proximity when using it
with handle.
5. Your smartphone must support
Bluetooth 4.0
(or higher)/Bluetooth Smart in
order to pair handle. Check
App Store
SM
or Google Play
™
for compatible smartphones.
6. Bluetooth is deactivated while
handle is placed on plugged-in
charger.
7. Download latest Oral-B
™
App.
Reset to factory
settings.
Original App
functionality
wanted.
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink
simultaneously.
TOOTHBRUSH
Handle is not
operating (during
first use).
Battery has a very
low charge level;
no lights
illuminate.
Charge at least for 30 min.
Short stuttering
sounds/flashing
light after 2
minutes or handle
does not operate
any timer.
Timer has been
modified/
deactivated via
App.
Use App to change timer settings
or perform factory reset (see App
Trouble Shootings).
Handle does not
charge.
1. Battery is at a
very low
charger level.
2. Ambient
temperature for
charging is out
of valid range
(≤ 32°F and ≥
140°F) / (≤ 0°C
and ≥ 60°C).
1. Charging lights might not flash
immediately; it can take up to
30 minutes.
2. Recommended ambient
temperature for charging is
41°F / 5°C to 95°F / 35 °C.
ACCESSORIES
Charging
performance of
USB-connected
devices via
charging travel
case are not as
expected.
Your USB-
connected device
may require your
manufacturer's
power source to
fullfill its charging
performance.
Use original manufacturer power
source of USB-connected device
to achieve desired charging
performance.
91638765_D706_NA.indd 1191638765_D706_NA.indd 11 16.06.20 11:5116.06.20 11:51
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