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Please check before asking for Support.
▼
If used incorrectly and/or not in accordance with the manual, the product may not work properly.
Please take the following measures accordingly if there is a problem with the product. If a problem persists, please
contact our Customer Service Center.
Problem Checklist Recommended Actions
The product won’t work
even if I pressed the
Power button.
●
Is the power plug properly and completely plugged
into an outlet?
●
Has there been a power outage?
●
Is the product properly assembled?
●
Did you press the ON/OFF button?
●
Insert the power plug in a power outlet of 120V-60Hz.
●
Use the product after you connect to an electrical source.
●
Assemble the product properly.
●
Press the ON/OFF button.
The air volume won’t
change.
●
Is the product in the MANUAL mode?
●
Is the product in the SLEEP Mode?
●
Change to the operation mode you wish to use.
●
The minimum air volume is set to SLEEP Mode.
Air purification does not
work properly
●
Is the internal pollution level severe?
●
Is the room too large?
●
Is there any obstacle around the product?
●
Is the product installed where wind cannot move
freely?
●
Has the period for filter cleaning and replacement
elapsed?
●
Ventilate the room, then use the product.
●
Use a product that suits the area of use.
(Avoid placing near an area with high air circulation such as a
door or window)
●
Remove all obstacles.
●
Install the product elsewhere.
●
Check the filter cleaning and replacement cycle. Clean or
replace the filter if needed.
There is an odor
coming from the air
vent.
●
Did you smell this odor after purchasing the
product?
●
Is the product used in a place with much smoke
and/or odor?
●
Has the period for filter cleaning and replacement
elapsed?
●
The odor is from the activated carbon. It will disappear one to
two weeks after using the product. The scent of activated
carbon (charcoal) is harmless.
●
The air purification performance may decrease in areas with
much smoke or smell.
Ventilate the room before using the product.
●
Check the filter cleaning and replacement cycle. Clean or
replace the filters if needed.
The air quality indicator
color does not change.
●
Is there dust on the Lens of the Dust Sensor?
●
Does the dust pollution level stay the same?
●
Clean the lens of the Dust Sensor.
When other functional
defects occur
●
Check the nature of the problem, pull out the
power plug and request for service.
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