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Troubleshooting en
55
Fault Cause and troubleshooting
Detergent residue on
the dry laundry.
▶ If intelligent dosing is activated, reduce the basic
dosage →Page36.
Insufficient cleaning. Basic dosage not adjusted.
▶ If intelligent dosing is activated, adjust the basic
dosage →Page36.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page31
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page40
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispensers", Page35
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page31
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page40
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispensers", Page35
HomeConnect is not
working properly.
Different causes are possible.
▶ Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
→"Activating Wi-Fi on the appliance", Page38
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1. Ensure that the home network is available.
2. Reconnect the appliance to the home network.
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page37
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page37
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1. Connect the water supply hose correctly.
→"Connecting the water inlet hose", Page14
2. Tighten the screw connection.
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
▶ Replace the damaged water outlet hose.
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