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Overview
7
Icons
Description
Talking
Intercom talking state
Intercom failed state
Icon indicator (associated with ACD)
Icon
Description
Log in the ACD system
The ACD status is available
The ACD state is Wrap up
The ACD status is unavailable
Log out of the ACD system
Icon indicator (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA
phone indicates the phone is not involved in the SCA call.
Icon
Description
The shared line is idle.
(for monitoring SCA phone)
The shared line is seized.
(Flashing)
The shared line receives an incoming call.
(Flashing)
The shared line is dialing.
The shared line is in conversation.
The shared line conversation is placed on public
hold.
The shared line conversation is placed on private
hold.
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