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The remote control
does not work.
1. The battery is not properly
installed.
Make sure the battery is properly installed. Move the
battery's transparent insulating piece away before
using.
2. Not pointing to the right position.
Aim the remote control at the receiver (middle of the
fireplace).
3. There is an obstacle in front of
the machine.
Remove the objects that may be in the way. Items
between the remote control and the remote-control
receiver can block the signal.
4. Press the remote-control buttons
too quickly.
Don't press the remote-control buttons too quickly.
Give the unit enough time to respond to your
commands.
There is an odor
coming from the
heater.
The heater may emit a slight, harmless odor when first used. This is a normal condition
caused by the initial heating of the internal parts and will not occur again.
NOTE: For most functional problems, you can unplug the unit, wait
for 10 minutes, and plug it again; the machine will reset to the initial
status (default settings).
If the problem is still not solved, please contact us via Amazon
Message or call customer service number:213-4467172 or
661-4358826.
DISCONNECT POWER AND ALLOW THE HEATER TO COOL BEFORE ATTEMPTING ANY MAINTENANCE OR
CLEANING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR DAMAGE TO PEOPLE.
THE FIREPLACE SHOULD NOT BE OPERATED WITH AN ACCUMULATION OF DUST OR DIRT ON OR IN THE UNIT, AS
THIS CAN CAUSE A BUILD-UP OF HEAT AND POTENTIAL DAMAGE. FOR THIS REASON, THE HEATER MUST BE
INSPECTED REGULARLY, DEPENDING ON CONDITIONS AND AT LEAST AT YEARLY INTERVALS.
6.0 MAINTENANCE
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