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Heater is on, but no
flame or low flame
intensity.
1. Heater switches are on, but
Flame power switch is not on.
Turn on the flame power switch.
2. Flame Adjusting knob is at low
setting.
Turn the knob to the maximum setting.
3. Loose wiring.
Check all wiring for loose connections. Contact a
qualified electrician.
There is no flame.
1. Flame element is not attached to
the motor.
Contact us via Amazon Message or call customer
service number: 213-4467172 or 661-4358826.
2. Rotation motor is defective.
Contact us via Amazon Message or call customer
service number: 213-4467172 or 661-4358826.
Excessive noise in the
lower portion of the
heater.
1. Flame element isn't seated
properly
Contact us via Amazon Message or call customer
service number: 213-4467172 or 661-4358826.
2. Motor is defective.
Contact us via Amazon Message or call customer
service number:213-4467172 or 661-4358826.
Heater system doesn't
function.
1. Heater buttons are off.
Turn the heater power switch to the "ON" position.
2. Heater system is overheated.
Maybe the heater is covered, or the air inlet or outlet is
blocked; remove the clothes or the blockage and turn
off the remote’s power switch and unplug it. Wait for
10 minutes, and then turn the heater on again.
3. Loose wiring.
Check all wiring for loose connections. Contact a
qualified electrician.
4. The air inlet or air outlet is
blocked completely.
Leave adequate space around the unit. Remove the
blockage that is left on or in front of the air outlet.
"HEATER" button has
been turned on, but
there is no airflow.
1. The heater system is overheated.
Temperature Limit thermostat is
switched off.
Check the air inlet and outlet. Turn off the remote’s
power switch and unplug it. Wait for 10 minutes, and
then turn the heater on again.
2. Fan motor is defective.
Contact us via Amazon Message or call customer
service number: 213-4467172 or 661-4358826.
3. Fan blower is broken.
Contact us via Amazon Message or call customer
service number: 213-4467172 or 661-4358826.
4. The "POWER" and the "HEATER"
switches are not turned on.
Turn these two switches on.
Fan runs, but no heat
is coming out.
1. Loose wiring.
Contact us via Amazon Message or call customer
service number: 213-4467172 or 661-4358826.
2. Bad heating element.
Contact us via Amazon Message or call customer
service number: 213-4467172 or 661-4358826.
3. Built-up dirt on the fans.
Clean all fans.
4. Heater fan is defective.
Contact us via Amazon Message or call customer
service number:213-4467172 or 661-4358826.
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