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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance's complete model and serial numbers, and the
purchase date. (See the "A Note to You" section.) This information will help us respond
properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
The microwave
oven will
not run
Microwave
cooking times
seem too long
POSSIBLE CAUSE
The unit is not wired into a live
circuit with the proper voltage.
A household fuse has blown or
a circuit breaker has tripped.
The electric company has
experienced a power failure.
You are using the oven as a
timer.
If you are using the Tempera-
ture Probe, probe is not
plugged tightly into its socket.
The door is not firmly closed
and latched.
You did not touch START/
ENTER.
You did not follow directions
exactly.
An operation that was program-
med earlier is still running.
The electric supply to your
home or wall outlets is low or
lower than normal.
SOLUTION
Contact a qualified Whirlpool service
technician to wire unit into a live circuit
with the proper voltage. (See Installa-
tion Instructions.)
Replace household fuse or reset circuit
breaker.
Check electric company for a power
failure.
Touch TIMER OFF to cancel the
Minute Timer.
Plug Temperature Probe tightly into its
socket.
Firmly close and latch door.
Touch START/ENTER.
Check instructions for the function you
are operating.
Touch OFF/CANCEL to cancel
previous programming.
Your electric company can tell you if
the line voltage is low. Your electrician
or service technician can tell you if the
outlet voltage is low.
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