Elgato Game Capture 4K60 Pro — Troubleshooting 4K
Video Issues
Elgato Game Capture 4K60 Pro can capture video at many different resolutions and frame
rates, up to 2160p60 (4K).
That said, if there are any issues with the video quality, use these steps to help resolve them.
Check HDMI Cable
Any HDMI cable that is connected to Elgato Game Capture 4K60 Pro, either for Input or
Output, needs to be a Premium High Speed HDMI cable.
If any connected cable is not Premium High Speed, then the output will be limited to 1080p.
Elgato Game Capture 4K60 Pro comes with one Premium High Speed HDMI cable.
For more information about Premium High Speed cables:
Connect 4K Display
Make sure the passthrough of the Elgato Game Capture 4K60 Pro is connected to a 4K
display.
Otherwise, the output will be limited to 1080p.
Loading ...
