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When the Water Purifier is not used properly, in compliance with the User Manual, the product may operate
abnormally even if it is not broken down. In such case, please take the following instructions accordingly. If you
cannot solve the problem, please contact Cuckoo website.
Problem Checklist
Recommendation
The cold water
temperature is too high.
•Is the cold water indicator on?
•Did you already use a lot of cold water?
•Is the back of the product properly
ventilated?
•Turn the “Cold” button "ON" and make sure the
cold water indicator is on.
•If you used all the cold water in the cold water tank,
you need to wait approximately 1 hour to re-cool
the water.
•Check if the radiator at the back of the product is
blocked. Remove any objects blocking the radiator.
•Move the product to a well-ventilated area.
(contact customer service before moving and
re-installing the product)
There is a sudden
decrease in the amount
of purified water.
•Did you close the tap water supply
valve?
•Is it time to replace the filter?
•Open the tap water supply valve.
•Replace the filter with Cuckoo Filter (genuine).
There is a loud noise
coming from the purifier.
•Did you place the product on a flat area?
•Is it in contact with other
products/products?
•Does it happen when you extract water
from the faucet?
•Does it get noisy after the pump operation?
•Place the product on an even and sturdy area.
•Make sure the product is not in contact with other
product.
•Because the water purifier is directly connected to
tap water, the water immediately flows when water
is extracted. The noise is caused by the water flow
which is normal.
•It is the pump working in order to supply purified
water to the tank, which is a normal operation after
water extraction.
There are floating
substances in the water.
•Is it time to replace the filter? •Replace the filter with Cuckoo Filter (genuine).
Water is leaking from the
purifier.
•Is the assembled (connecting) part
defective?
•Is your home or external environment
humid?
•After closing the tap water supply valve, unplugging
the product and contact Cuckoo website.
•When moisture in the air comes in contact with the
cold part of the purifier, it'll condense on the purifier
like dew.
A similar phenomenon can be seen with water
droplets forming on glass.
Please check before
asking for support.
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