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English 49
Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the screen. Check the
table below and try the suggestions.
Code Action
4C
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is operating with sufficient water pressure.
• Make sure that the cold water tap and the hot water tap are properly connected.
• Clean the mesh filter as it may be clogged.
5C
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on the connection
type.
• Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the drain system.
• If the information code remains, contact a customer service centre.
dC
Operating the washing machine with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
dC1
Door cannot be locked.
• Make sure the door is properly closed.
• Turn off the washing machine, and then turn it on again.
• If the information code remains, contact a customer service centre.
OC
Water is overflowed.
• Restart after spinning.
• If the information code remains on the display, contact a local Samsung service
centre.
LC
Check the drain hose.
• Make sure the end of the drain hose is not placed on the floor.
• Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service centre.
3C
Check the motor for operation.
• Try restarting the cycle.
• If the information code remains, contact a customer service centre.
WW3000TM_7-8.5KG_UAE_8C104_000588_EN.indd 49WW3000TM_7-8.5KG_UAE_8C104_000588_EN.indd 49 2021-01-15 4:02:002021-01-15 4:02:00
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