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9
Customer Service:
support@bonsenkitchen.com
Warranty claim procedure
Warranty
Cleaning
Storage
NOTE: Once you have sealed 5 bags continuously, allow the appliance to cool down for
about 1 minute. During this cool-down phase, you cannot start the appliance. After the
cool-down phase, you can use the appliance as normal.
In order to ensure a quick processing of your case, please observe the following notes:
The article number can be found as a sticker on the back or underside of the device.
If functional or other defects occur, please contact the specified service center by e-mail.
The warranty for this device is 12 months from the date of purchase. The warranty only
covers material and manufacturing defects, but not transport damage, wear parts or
damage to fragile components such as buttons or sealing rings.
The guarantee expires in case of improper handling, use of force and internal
manipulations which are not carried out by our authorized service center. Your statutory
rights are in no way limited by this warranty. The warranty period is not extended by
repairs under the warranty. This also applies to replaced and repaired parts. The device
has been manufactured with care and carefully checked before delivery.
Please keep your receipt as proof of purchase.
In case of warranty please contact our customer service.
Unplug the unit before cleaning it.
The unit has a built-in cable holder on the bottom of the case, on which you can wind
the power cord when not in use. This will prevent the power cord from getting caught,
getting dirty or becoming a source of danger by hanging loosely.
Do not use aggressive or abrasive cleaning agents, as these can damage the surface of the
housing.
Clean the surface of the device with a slightly moistened cloth and a mild detergent.
Make sure that no moisture can penetrate into the device.
Store the appliance in a clean, dry place protected from direct sunlight.
Do not use hard or sharp objects to remove adhesive from the welding wire. Otherwise the
welding wire or the insulation could be damaged.
Wipe off the upper and lower sealing rings as well as the press seal with a damp cloth.
Make sure the device is dry before using it again.
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