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14 PowerXL Duo NutriSealer™ PowerXL Duo NutriSealer™ 15
Problem Possible Reason Possible Solution
My bag is not sealing or
the seal is incomplete.
The bag material might be too thick.
Without removing the bag, seal the bag a second time
immediatelyafter sealing it the rst time.
Sealing light is blinking. The appliance needs to cool down. Let the appliance cool between continuous sealing.
The appliance continues to vacuum
without sealing or the appliance is not
vacuuming air out of the bag.
The bag is not aligned correctly. Ensure the bag is aligned with the Alignment Bar before sealing.
There is a hole in the bag. Use a new bag without a hole in it.
My chip bag is melting
when sealing.
The bag is too thin.
Use only recommended bags shown in this instruction manual.
Use a shorter sealing time with thinner bags.
The appliance will not turn on.
Power cord not plugged in. Plug the power cord into a working power outlet.
Internal fuse is blown.
Contact customer service using the contact information
on the back of this manual.
The vacuum container accessory is
sealing too slowly.
The seal ring has not been
assembled properly.
Ensure the seal ring has been assembled properly
(see the “Connecting the Vacuum Tube Attachment” section).
There is a slight gap between the lid
and body of the vacuum container.
Ensure that there is no gap between the lid and body of the
vacuumcontainer.
Troubleshooting
Frequently Asked Questions
Use the troubleshooting guide as a rst step to resolve
any issues you may be experiencing. Contact customer
service using the contact information on the back of
thismanual for any servicing that requires disassembly
oftheappliance.
WARNING: To reduce risk of personal injury, unplug the
appliance and allow it to cool before troubleshooting.
90-Day Money-Back Guarantee
The PowerXL Duo NutriSealer is covered by a 90-day money-back guarantee. If you are not 100%satised
with your product, return the product and request a replacement product or refund. Proofof purchase is
required. Refunds will include the purchase price, less processing and handling. Follow the instructions in
the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee
if your product or component part does not perform as expected, the guarantee extends only to the
original purchaser and is not transferable. If you experience an issue with one of our products within
1 year of purchase, return the product or the component part for replacement with a functionally
equivalent new product or part. The original proof of purchase is required, and you are responsible
to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee
coverage ends six (6) months following the receipt date of the replacement appliance or the remainder
of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with
one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee,
your order number can be used as the return merchandise authorization number (RMA). If the product
was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your
product to the address provided below for a replacement, which will incur no additional processing and
handling fees, or for the refund of your purchase price, less processing and handling. You are responsible
for the cost of returning the product. You can locate your order number at www.customerstatus.com. You
can call customer service at 973-287-5106 or email [email protected] for any additional questions.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing address,
(3)phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and
(7) specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside
of the package.
Send the product to the following return address:
PowerXL Duo NutriSealer
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact
Customer Service at 973-287-5106.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method
used at purchase if the item was purchased directly from Tristar. If the item was purchased from an
authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax
amount. Processing and handling fees are non-refundable.
1. Can I vacuum seal an opened bag of chips?
Opened chip bags can only be sealed, not
vacuum sealed.
2. How do I know when the appliance is
finished vacuuming?
After pressing the Vacuum & Seal Button, the
appliance will vacuum and then automatically
switch to seal. The Vacuum & Seal Light will turn
off when complete.
3. Whattypesofnon-fooditemscanIseal?
You can seal small metal items, jewelry,
silverware, toiletries, cosmetics, medicine
bottles, books, magazines, and important
documents. Anything you want to protect from
dust, air, or moisture, or that may spill.
For videos and
additional information
on using this
appliance, scan this
QR code with your
smartphone or tablet:
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