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19
732 South Racetrack Road, Henderson, Nevada 89015
info@vinotemp.com
the goods. Built to Order and Custom products are nonreturnable, nonrefundable. Purchaser must notify Seller of
nonconforming goods within 48 hours of receipt, after which time all goods are deemed accepted by the Purchaser. If
an order has been placed and production has not started, cancellation of your order will be a 15% charge. If Purchaser
tenders payment with a check that has insufficient funds (NSF), a collection fee plus NSF fee of $50 will be added to the
invoice, which Purchaser agrees to pay promptly. If Purchaser puts a stop payment on a check or credit card for any
reason, Purchaser agrees to pay for all costs associated with the Seller’s collection or litigation of such a claim, including,
without limitation, general and special damages, court costs and attorneys’ fees. Finance charges begin the date of
invoice. Title to the goods reverts back to the Seller in the case of nonpayment of goods or services. All fees and costs
to retrieve the product, cost of freight, legal costs, collection fees and court fees, credit card fees and interest rate of
18% (annual rate) will be the responsibility of the Purchaser. In a credit card dispute, Purchaser assumes and must
immediately pay any “credit card arbitration” fees and chargeback fees which the credit card companies charge at the
time of the chargeback. Cancelled orders using a Credit Card will have an additional fee of 3% deducted from the refund.
Any disputes not resolved within 30 days from the invoice date will be reported to credit reporting agencies.
LIMITED WARRANTY: Seller warrants that the goods will be free of defects in materials and workmanship as follows:
Furniture style (wood) wine cabinets made in the U.S.: all cooling unit parts only for a period of 5 (five) years; cabinetry
and labor (uninstalled) for a period of 12 (twelve) Months (Model numbers “Vino” and “Custom”.
Metal cabinet units (appliances) (compressor) (made in China and Denmark) (Model numbers start with EL, VT, IL, or
EP: parts and labor for cooling system and cabinetry for a period of 12 (twelve) months.
Thermoelectric Units: 90 (ninety) days (including Wine and Beverage Coolers, Beer Dispensers, Humidor, Portofino Wood
Cellars, and Refrigerators). (Models start with EL, VT, IL or EP). WineMate and Cellar Tec (WM, Wine Mate or CT) (Wine
Cooling Units) Split and Ducted Systems and other installed cooling units are parts only for 1 year, no labor. Self
Contained WineMate Cooling Systems are 5 years parts, 1year labor. Removal and reinstallation of cooling units is not
included.
Wine Accessories, Racking Systems, Parts and Other miscellaneous items is a 30 day warranty.
Il Romanzo units: Warranty 90 (ninety) days. Replacement part 12 (twelve) months from the date of sale.
Non-New Units (Scratch & Dent/Refurbished/Floor Models), warranty for compressor units is 90 days from your dated
invoice and 30 days for thermoelectric units (parts for function only, not cosmetic defects). These units are refurbished
and sold as is; Purchaser assumes risks to the quality and performance of goods and assumes the costs of all necessary
service or repair not covered herein. Extended warranties via New Leaf may not be purchased on Non-New Units. Delivery
is curbside. Upgrades in delivery will require an additional fee.
Element Grills (via Element Products LLC), grills have a thirty day limited parts warranty on grill accessories.
If a model is not listed here will have 90 day warranty on parts only if it’s a new item.
Parts and Repairs:
Warranty on in-house repairs: 90 days parts and labor for compressor; 30 days parts and labor for Thermoelectric;
Customer is required to put down a labor deposit of $75 for Thermoelectric units; $150 for compressor based Wine
Coolers and $195 for WineMate units which will be kept if a unit is found to be in good working condition. Customer is
responsible for freight costs to us.
Warranty on parts purchased: 30 days; if part fails within 30 days of purchase, customer is to ship us back the part;
upon inspection, if defective, VT will send replacement part at no charge.
If a purchaser claims a product is “defective” with regards to refrigeration, Purchaser must obtain a letter from a qualified
refrigeration technician at the Purchaser’s cost to verify that the unit was installed properly, with proper ventilation and
the unit is truly malfunctioning due to a manufacturing defect.
Removal or reinstallation of a unit is not included in warranted costs. Purchaser’s exclusive remedy is limited at Seller’s
option to repair or replace defective part[s] with either new or reconditioned part[s]. Purchaser is responsible for shipping
the unit prepaid to a designated facility and Seller will pay return shipping charges in the continental United States for
items repaired under warranty within 12 (twelve) months from date of sale. The returned unit must be packaged
correctly, with enough protection to ensure the unit is not further damaged. Oversized or lack of packaging is not
permitted and will be refused. Replacement or exchanged units will be returned to Purchaser through curbside delivery
only. Any redelivery fees are the Purchasers responsibility. Since the natural variation in texture, density, grain, color,
tone, and shade of wood is unavoidable; Seller does not guarantee the texture, color, tone, or shade of the wood: nor
does seller guarantee the colorfastness of wood or against peeling, chipping, cracking, or scratching. Note: Unfinished
wood is subject to warping; all wood surfaces must be sealed before placing cellar into service. Make sure doors are
aligned by reviewing the owner’s manual. Improper repair or placement of the unit will void the warranty. Any third
party repair facility must be preapproved in writing by Seller, before providing replacement parts under warranty. Change
Orders: Custom units already in production that require a change will be subject to a change order fee.
Storage Fees: When having an item serviced by a Vinotemp service technician at the Vinotemp facility, Purchaser
agrees to pick up their repaired item ormake arrangements for return shipping within a 60day period once they have
been notified by Vinotemp through phone call, email, or letter that their unit is ready for pick up. If the item remains in
the Vinotemp warehouse after 60 days but no longer than 120 days, the Purchaser will incur additional storage fees of
2%. After 120 days in storage, the item will become property of Vinotemp. Warranty period is from the date of sale (not
from shipping, delivery, nor installation). All completed cabinetry, racking, or other custom work must be picked up or
shipped within a period of 14 days after Vinotemp has notified the Purchaser by phone call, email, or letter. Any
completed cabinetry, racking, or other custom work stored longer than 14 days will incur an additional storage fee. After
120 days, the product will become property of Vinotemp.
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