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42 | support@instantpot.com.au | 1800 251 643
Troubleshooting
Problem Possible reason Try this
Steam leaks from side
of lid.
No sealing ring in the lid. Install a sealing ring.
The sealing ring is damaged or not
installed properly.
Replace the sealing ring.
Food debris attached to the sealing
ring.
Remove the sealing ring and clean it
thoroughly.
The lid is not closed properly. Open, then close the lid.
The sealing ring rack is warped or
off-centre.
Remove the sealing ring from the lid, then
check the sealing ring rack for bends or
warps. Contact Customer Care.
The inner pot rim may be
misshapen.
Check for deformation and contact Customer
Care.
The float valve does not
rise.
Food debris on the float valve or
float valve silicone cap.
Remove the float valve from the lid and clean
it thoroughly. Perform the Initial test run to
check for function and record your findings.
Contact Customer Care.
Too little liquid in the inner pot.
Check for scorching on the bottom of the
inner pot. Add thin, water-based liquid to the
inner pot according to its size.
3L: 1 cup (250 mL)
5.7L: 1 ½ cups (375 mL)
8L: 2 cups (500 mL)
Float valve silicone cap damaged or
missing.
Install or replace the float valve and/or
silicone cap.
Float valve obstructed by lid-locking
mechanism.
Tap the float valve with a long utensil. If
the float valve does not drop, turn the
multicooker off. Contact Customer Care.
No heat in the inner pot.
Perform the Initial test run to check for
function and record your findings. Contact
Customer Care.
Inner pot base may be damaged.
Perform the Initial test run to check for
function and record your findings. Contact
Customer Care.
Minor steam leaking or
hissing from the steam
release handle during the
cook cycle.
Steam release handle is not in the
Sealing position.
Turn the steam release handle to the Sealing
position.
Multicooker is regulating excess
pressure.
This is normal; no action required.
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