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instantpot.com.au | 41
Troubleshooting
Register your Instant Pot Duo today at instantpot.com.au/support/register.
Get in touch with Customer Care by email at support@instantpot.com.au or by phone at
1800 251 643 or (02) 9317 1000.
Problem Possible reason Try this
Occasional clicking or
light cracking sound.
The sound of power switching and
the pressure board expanding when
changing temperatures.
This is normal; no action needed.
Bottom of the inner pot is wet.
Wipe exterior surfaces of the inner pot.
Make sure the heating element is dry
before inserting the inner pot back into
the multicooker base.
Difficulty closing the lid.
Sealing ring is not properly installed.
Reposition the sealing ring. Make sure it is
snug behind the sealing ring rack.
Float valve is in the popped-up
position.
Gently press the float valve downward with
a long utensil.
Contents in multicooker are still hot.
Turn the steam release handle to the
Venting position, then lower the lid onto
the multicooker base slowly, allowing heat
to dissipate.
Difficulty opening the lid.
Pressure inside the multicooker.
Release pressure according to recipe.
Only open the lid after the float valve
has dropped down.
Float valve stuck in the popped-up
position due to food debris
or residue.
Make sure steam is completely released by
quick releasing pressure, then press the float
valve gently with a long utensil.
Open the lid cautiously, then thoroughly clean
the float valve, surrounding area, and lid
before next use.
Contents may be under pressure. To avoid scalding injury, DO NOT
attempt to force the lid open.
The inner pot is stuck
to the lid when the
mulicooker is opened.
Cooling of the inner pot may create
suction, causing the inner pot to
adhere to the lid.
To release the vacuum, turn the steam release
handle to the Venting position.
Steam gushes from the
steam release handle
when it is in the Sealing
position.
Not enough liquid in the inner pot.
Add thin, water-based liquid to the inner pot
according to its size.
3L: 1 cup (250 mL)
5.7L: 1 ½ cups (375 mL)
8L: 2 cups (500 mL)
Pressure sensor control failure. Contact Customer Care.
Steam release handle is not seated
properly.
Turn the steam release handle to the Sealing
position.
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