USER MANUAL
SUW49C
In order to continue serving our customers and providing the best products, our product information
including our user manuals may receive updates from time to time. Please check our website for the
latest user manuals and product materials. Ver 3.0 1/10/19
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Table of Contents
Section 1: Safety Precautions................................................................4
Section 2: Box Contents ......................................................................... 5
Section 3: Product Overview .................................................................6
3.1 – Monitor Buttons
.........................................................................6
3.2 – Monitor Ports
.............................................................................6
Section 4: Remote Control .....................................................................7
Section 5: Stand Installation .................................................................. 8
Section 6: Wall Mounting........................................................................9
Section 7: Connectivity Options ............................................................11
7.1 – Removing the Port Cover
...........................................................11
7.2 – Cable Management
...................................................................11
7.3 – Connecting the Power Cable
.....................................................11
7.4 – Connecting Your Earphones
.....................................................12
7.5 – DP Connectivity
......................................................................... 12
7.6 – HDMI Connectivity
.....................................................................12
Section 8: Basic Operation ....................................................................13
Section 9: Indicator Light .......................................................................13
Section 10: OSD .......................................................................................14
10.1 – OSD Menu Functions
..............................................................15
Section 11: LED Effects System Console ............................................. 16
Section 12: RGB Ranges and Gameplus Switching ............................17
Section 13: Troubleshooting ..................................................................18
13.1 – General Problems
....................................................................18
13.2 – PIP (Picture in Picture) Input Information
................................19
13.3 – PBP (Picture by Picture) Resolution Information
.....................19
Section 14: Information ..........................................................................20
14.1 – Specications
..........................................................................20
14.2 – Resolution Compatibility for HDMI/DP
....................................20
Section 15: 1 Year Limited Hardware Warranty ...................................21
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Section 1: Safety Precautions
Read and observe the following warnings and information below.
1. Before cleaning, always unplug your monitor. It is recommended that you use dry cloth or
lightly damp cloth to clean your monitor. Dry cloth is, however, the safest. If using damp
cloth, wait for your monitor to completely dry before plugging it in again.
2. Do not use alcohol or ammonia-based cleaner and/or liquids to clean your monitor.
3. This monitor features ventilation openings on the back of the unit. Avoid blocking these
openings to prevent the monitor from overheating.
4. Avoid placing this monitor near any heat sources e.g: portable heaters or heating vents,
as this may cause damage to your monitor.
5. Do not spray cleaner and or any kind of liquid directly onto the monitor’s screen or any
part of the monitor.
6. Do not insert anything into any part of the monitor especially the ventilation openings.
7. Always make sure your monitor is placed on a secure, level surface to prevent it from
falling and sustaining damage.
8. Unplug your monitor during any extended periods of non-use.
9. Do not place heavy items on the monitor or monitor cables.
10. Do not attempt to disassemble or remove parts from the monitor. Any disassembly or
modication etc. not performed by an authorized technician can result in damage to the
monitor and/or possible exposure to high voltage electricity which may lead to serious
injury or death.
VIOTEK shall not be held responsible for injury or damage of products or persons due to
failure to adhere to the aforementioned precautions or any others noted hereafter.
DECLARATION OF CONFORMITY
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
FCC RELATED INFORMATION:
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
· Consult the dealer or an experienced radio/TV technician for help.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized
modications to this equipment. Such modications could void the user’s authority to operate
the equipment.
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Section 2: Box Contents
Monitor x 1
Stand Stem x 1
(with Attached Bracket) Stand Base A x 1
Remote Control x 1
Stand Base B x 1
Power Cable x 1
(AC 100-240V, 50/60Hz)
NO. 1 Screws x 8
DP Cable x 1 Screwdriver x 1 User Manual x 1
NO. 2 Screws x 4
(for Mounting)
17mm
35mm
12 mm
8 mm
• The NO.1 screws come in two types, 8mm and 12mm. Extra screws of each
type may be included.
• The NO. 2 Screws come in two sizes: 35mm x 2 and 17mm x 2.
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Section 3: Product Overview
3.1 – Monitor Buttons
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Audio Output: Insert the audio cable for output of audio signals.
7
DP Connector: Insert one end of the DP cable into the computer’s DP output and con-
nect the other end to the monitor’s DP port.
8
HDMI Connectors: Insert one end of the HDMI cable into the computer’s HDMI output
and connect the other end to the monitor’s HDMI port.
9
Power Connector
: Insert the Power Cable to supply power to the monitor.
1
M Menu Button
: Press to display the OSD menu or enter sub-menus.
2
Down Button: Press to move down in the menus.
3
Up Button: Press to move up in the menus.
4
E Exit Button: Press to exit.
5
Power Button: Press to turn the monitor on/off.
The E button can also be used to switch between “Limit” and “Full” color gamuts when
a compatible graphics card and either HDMI or DP connections are in use.
3.2 – Monitor Ports
2 3 4 5 1
6 7 8 9
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Section 4: Remote Control
: Press to turn the monitor on or off.
: Press to switch between HDMI or DP input.
: Press to enter the OSD menu or press to conrm.
: After entering the OSD settings menu, press any of the
arrow buttons to move within the menu.
After entering the navigation menu, press to enter the
LED effects console.
Press directly to switch ECO modes.
: Press to turn HDR on or off.
: Press to exit the OSD menu or return to the previous menu.
: Press to turn Gameplus mode on or off.
: Press to increase volume.
: Press to decrease volume.
• Avoid pressing two remote buttons simultaneously as this may
cause malfunctions.
• Avoid using the remote in areas with extreme temperature
uctuations.
• If the remote will not be used for extended periods of time, remove the battery.
• The remote control’s range is approximately 16.4~23 ft. Use it within this range.
• Use 3V lithium battery (CR2032 or equivalent).
• Remember that small batteries are easily swallowed by young children. Keep batteries
away from children. Call 911 if you believe a battery was ingested.
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Section 5: Stand Installation
Keep the foam underneath the monitor before attaching the stand.
1. Open the package, take out the product with foam still attached, and gently place it on a
desktop or table.
2. Take out the three main parts of the stand. Next, use the included screwdriver and the
NO.1 screws to fasten Base A and Base B together, then fasten the base to the stem.
Base B
NO. 1 Screws (8 mm x3)
Base A
NO. 1 Screws (12 mm x3)
Stem)
3. Take out the monitor and remove the bottom foam section.
4. Align the stand stem’s bracket with the opening on the back of the monitor. and carefully
insert bracket. The pieces should click into place.
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5. Before removing the stand, remove the port cover from the back of monitor. Press the
button to remove the monitor from the bracket.
Button
To avoid damage, do not touch the screen when moving the monitor.
Section 6: Wall Mounting
This monitor ONLY includes screws which may be used when attaching the monitor
to a mount. No mount or mounting accessory is included.
1. Open the package, take out the product with foam still attached, and gently place it on a
desktop or table. Remove the extra parts and the foam covering the monitor. If the monitor
was already attached to the stand, remove the stand.
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2. Remove the original screws x 4 (
1
) from the opening in the back of the monitor. Follow
the directions received with your mount, stand, or accessory and install the monitor on the
wall or xture as desired. Remember to use the included NO. 2 screws when attaching
anything to the back of the monitor. Refer to the image (
2
) for correct screw placement.
1
Original Screws x 4
Use the 35mm
NO.2 Screws x 2
Use the 17mm
NO. 2 Screws x 2
2
- Use only the NO. 2 Screws (35 mm x 2 pcs, 17mm x 2 pcs) provided with this
type of installation.
- Do not discard the original screws as these may be needed for future use.
3. Follow the directions received with your mount, stand, or accessory and install the monitor
on the wall or xture as desired.
Mount
(Not included)
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Section 7: Connectivity Options
7.1 – Removing the Port Cover
Before connecting any cables, remove the port cover rst.
7.2 – Cable Management
Remove the back cover from the stand’s stem. Thread any cables through and connect them
to the monitor. Replace the back cover.
Cover
7.3 – Connecting the Power Cable
Connect the included power cable to the power connector, and then plug the other end into an
wall outlet.
Power Cable
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7.4 – Connecting Your Earphones
Plug in your earphones to receive audio signals from your monitor. If your earphones are
connected to the monitor and audio devices are connected to your computer at the same time,
the audio devices will not produce sound. Earphones and other audio devices not included.
Earphones (Not included)
Listening to loud audio for prolonged periods of time may permanently damage your
hearing.
7.5 – DP Connectivity
In order for the monitor to receive DP signals from the computer, use the DP cable to connect
the monitor to the computer.
DP
DP OUTPUT
DP Cable (Included)
7.6 – HDMI Connectivity
In order for the monitor to receive HDMI signals from the computer, use an HDMI cable to
connect the monitor to the computer.
HDMI OUTPUT
PC
HDMI Cable (Not included)
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Section 8: Basic Operation
1. Insert one end of the DP cable into your PC’s graphics card. Other connection types may
be used. Additional cables not included.
For optimal refresh rate (or “performance”), it is recommended to use a DP (display
port) or HDMI cable with the monitor’s corresponding connector.
2. Connect the other end of the cable to the corresponding connector on your monitor. See
the image below.
Audio Output
DP Connector
HDMI Connectors Power Connector
3. Connect the power cable to your monitor then connect the other end to your power
source. It is recommended that you use a surge protector with adequate voltage if a wall
outlet cannot be reached directly.
4. Locate the power button on the monitor and press it to turn the monitor on.
AMD FreeSync
The feature itself is off by default. In order to use this feature, please note you must have
hardware with FreeSync capability, a DP cable, and the latest graphic drivers. To use this
feature, connect your computer and monitor with a DP cable. After connecting, you may
receive a prompt to enable the feature on your computer. If you do not receive the prompt,
you may need to enable the function in your graphics card menu. See your graphics card
manufacturer’s documentation for instructions on how to turn on and/or enable FreeSync.
Section 9: Indicator Light
Indicator light
Solid blue light indicates power is on and the monitor is operating normally. Flashing blue light
indicates no video source has been detected. Red light indicates that no horizontal or vertical
signal has been detected or power is low. Please ensure your computer is on and all video
cables are fully inserted and/or connected.
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Section 10: OSD
The On-Screen Display (OSD) Menu may be used to adjust your monitor’s settings and
appears on screen after turning on the monitor and pressing the M button.
When using the monitor for the rst time, settings will automatically adjust to optimal
settings according to your computer’s conguration and parts etc.
1. Press any one of the buttons (M, , , E, ) to activate the navigation window (Figure 1).
2. Press M button to enter the OSD screen (Figure 2).
DP
Resolution：1920x1080@60Hz
Input Source
Brightness/Contrast
Color Setting
Picture Quality Setting
Display
Audio
Multi-Window
OSD
Other
DP
HDMI 1 (2.0)
HDMI 2 (1.4)
HDMI 3 (1.4)
Window1：
InputSource：DP
Resolution：1920x1080@60Hz
Window2:
InputSource：
Resolution：
DP
Resolution：1920x1080@60Hz
Input Source
Brightness/Contrast
Color Setting
Picture Quality Setting
Display
Audio
Multi-Window
OSD
Other
DP
HDMI 1 (2.0)
HDMI 2 (1.4)
HDMI 3 (1.4)
Window1：
InputSource：DP
Resolution：1920x1080@60Hz
Window2:
InputSource：
Resolution：
3. Press or to browse functions.
a. Highlight the functions you want to set, and press M to enter the sub-menu.
b. Press or to browse the sub-menu, and press M to highlight the functions you want to
set.
c. Press or to highlight the options, and press M to conrm the settings and exit the
current screen.
4. Press E to exit the current screen.
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10.1 – OSD Menu Functions
Main Menu Sub-Menu Options Description
Input Source HDMI 1 (2.0);
HDMI 2 (1.4);
HDMI 3 (1.4)
NONE Switch to HDMI signal input
DP NONE Switch to DP signal input
Brightness/
Contrast
Brightness 0~100 Adjust display brightness
Contrast 0~100 Adjust display contrast
DCR On Turn on DCR function
Off Turn off DCR function
Color Setting Gamma Gamma 1.8 Set Gamma add-in
Gamma 2.0
Gamma 2.2
Gamma 2.4
Gamma 2.6
Picture Mode Standard, Photo,
Movie, Game,
FPS, RTS
Set visual mode according to activity
Color
Temperature
Warm, Cool, User Select color temperature
Low Blue Light 0~100 Set blue light ltering level
Hue 0~100 Adjust hue levels
Saturation 0~100 Adjust saturation levels
Picture
Quality
Setting
Sharpness 0~100 Set display sharpness
Response Time Off, High, Middle,
Low
Adjust response time
Noise
Reduction
Off, High, Middle,
Low
Reduce the interference of image noise
caused by signal source interference
Super-
Resolution
Off, High, Middle,
Low
When the resolution of the display
screen is low, this function can be turned
on to enhance the image resolution
Dynamic
Luminous
Control
On, Off Compensate for gray scale display
screen and strengthen the expression of
gray scale
Display Aspect Ratio Wide Screen, 4:3,
1:1, Auto
Select on-screen aspect ratio
Audio Mute On, Off Turn mute mode on/off
Volume 0-100 Adjust audio volume
Audio Source HDMI 1 (2.0),
HDMI 2 (1.4),
HDMI 3 (1.4),
DP
Select audio signal input via HDMI or DP
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Main Menu Sub-Menu Options Description
Multi-Window Multi-Window Off, PIP Mode,
PBP 2Win
Select PIP/PBP modes according to the
number of input signals etc.
Sub Win2 Input DP, HDMI1(2.0),
HDMI2(1.4),
HDMI3(1.4)
Select according to input signal for PIP/
PBP mode
PIP Size PIP Mode,
HDMI2(1.4),
Medium, TopRight
Adjust the PIP/PBP display window size
PIP Position Top Right, Top
Left, Bottom Right,
Bottom Left
Adjust the PIP/PBP window position
Swap NONE Swap the two channel signal source of
only the PIP/PBP 2 screens function
OSD Language
English, 简体中文，
한국어，Русский,
Español,
日本語,
Français
Set OSD language
OSD
H-Position
0-100 Adjust the OSD’s horizontal position
OSD V-Position 0-100 Adjust the OSD’s vertical position
OSD
Transparency
0-100 Set the OSD’s overall transparency
OSD Time Out 5-100 Set how long the OSD remains open
after non-use
OSD Rotation Normal, 90, 180,
270
When the user ips the display, this
function can also ip the OSD to achieve
the best display angle
Other DP Version DP 1.2; Off; Auto
Detect
FreeSync
(Adaptive Sync)
On, Off Turn the FreeSync function on/off
HDR On, Off; Auto
Detect
Turn the HDR mode on/off
Reset None Reset monitor congurations
Section 11: LED Effects System Console
1. Press any one of the buttons (M, , , E, ) on the monitor to activate the navigation
window.
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2. Press button on monitor or press on remote to enter the LED Effects menu.
Resolution：1920x1080@60Hz
Red
Green
Blue
Mode
On
Off
Off
Normal
LED Effects System Console
3. Press or to select the settings.
• Highlight the desired option, and press M to conrm.
4. Press E to exit the current settings.
Items Options Description
Red On, Off
Turn the red color LED light on or off on
top of stem of the monitor.
Green On, Off
Turn the green color LED light on or off on
top of stem of the monitor.
Blue On, Off
Turn the blue color LED light on or off on
top of stem of the monitor.
Mode Normal, Flicker Select the display mode for LED light.
Section 12: RGB Ranges and Gameplus Switching
1. Press any one of the buttons (M, , , E, ) to activate the navigation window.
2. Press button to switch Gameplus modes. According to the needs of your game, choose
the corresponding game icon. These game icons are primarily designed to optimize your
aim during shooting games, though they can be used for other scenarios.
3. Press E button to switch RGB Ranges included Limited and Full. Full Range is suitable for
most activities.
RGB Range:Full
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Section 13: Troubleshooting
13.1 – General Problems
The screen is blank
• Press the power button to turn the monitor on.
• Conrm the brightness and contrast settings are set normally.
• Check if the indicator light is ashing. If so, there is no signal from your video source.
• If your source is a notebook or laptop, make sure it’s powered on and set to mirror or
extension mode.
The image is out of focus
• Make sure the video cable is inserted properly at both ends.
The screen is flashing
• Try an alternative power source. Insufcient power can cause this issue.
• Make sure devices such as non-shielded speakers, uorescent lighting, AC transformers,
table fans etc. are a safe distance away from your screen to avoid magnetic disturbances.
The color bleeds or visual effects appear unusual.
• If your screen is all red or blue, or any colors disappear, check to see that the cable is
properly inserted. A loose connection can cause a bad signal.
• Try connecting to another video source for comparison.
The screen appears to be scrolling, rolling, or moving unusually.
• Check that your source frequency is within 55-76Hz.
• Reconnect and ensure your video cable is secure.
The monitor needs cleaning
• Make sure the monitor has been powered off before cleaning.
• Always use soft, non-abrasive cloth when cleaning.
• Use dry, non-abrasive cloth to gently remove debris or dust.
• If necessary, lightly dampen a non-abrasive cloth with water and gently clean the surface.
• Never use alcohol or ammonia-based cleaning solutions.
• Never spray liquid directly onto any part of the monitor.
The indicator light does not work
• Check if the power is on.
• Make sure the power cable is properly connected to the monitor and power source.
Cannot plug and play.
• Check PC requirements to make sure it is compatible with the monitor.
• Check graphics card requirements to make sure it is compatible with the monitor.
Dim image
• Adjust the brightness and contrast ratio.
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Image jitter/moire pattern
• Nearby electric equipment may be interfering with the monitor.
Light indicator is on or flashing, but there is no image displayed on screen
• Check if the monitor power is on.
• Check if the graphics card is installed properly.
• Make sure the power cable is properly connected to the monitor and power source.
Image position is not centered/the size is not right
• Please adjust Clock or Auto settings.
Color difference (colors are not optimized)
• Adjust RGB color settings or reset color temperature.
13.2 – PIP (Picture in Picture) Input Information
Mode Home Screen
Input Source
Picture in Picture
Additional Input Source
Interchange
Window
Picture Mode
DP HDMI
Mode 1 DP X O O O
Mode 2 HDMI O X O O
Note: ”O” means this feature is supported while “X” means it is not supported.
13.3 – PBP (Picture by Picture) Resolution Information
While using this feature and in order to obtain an optimal viewing experience, it is
recommended to set both panels to the same resolution.
It is recommended to set the
rst panel to 1080p @ 60Hz
resolution.
1
It is recommended to set the
second panel to 1080p @
60Hz resolution.
2
At this resolution, tearing and visual deformation should be minimized.
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Section 14: Information
14.1 – Specications
Item Detail
Model Number SUW49C
Screen Size 49’’
Curvature 1800R
Viewing Angle 178° (H)/178° (V)
Aspect Ratio 32:9
Resolution 3840x1080p
Backlight E-LED
Typical Brightness 320
Default Color Temperature 6500
Contrast Ratio 3000:1(Static); 1000000:1(Dynamic)
Dot Pitch 0.1038(H) x 0.31145(V)
Response Time GTG 8ms (OD 4ms)
Refresh Rate 144Hz (max.)
Ports HDMI x3, DP x1, Audio Output x1
Power AC 100-240V, 50/60Hz 2.0A
Consumption
Max:100W, Typical: 65W, Standby ≤ 0.5W
OSD Language
English, 简体中文，한국어，Русский, Español,
日本語, Français
Environmental Temperature
& Humidity
Operating temperature: 32ºF to 95ºF
Storage temperature: -4ºF to 140ºF
Operating relative humidity: RH 10% to 90% (non-
condensation)
Wall Mounting 75mm x 75mm
Dimension (With Stand)
47.2 x 17.6 x 9.5 in（1198.5 x 446 x 240mm）
Weight (Net/Gross Weight) 24.3 lbs/32.6 lbs
14.2 – Resolution Compatibility for HDMI/DP
The below requirements are the minimum for your SUW49C monitor. These requirements are
recommended in order to properly use all of the monitor’s features and ensure high-quality
picture.
Minimum Requirements
Operating System: Windows® 7 / Windows® 8 / Windows® 10 64-bit (latest service pack) or
higher
Processor (CPU): Intel® Core™ i5 or AMD Phenom™ II X3 or higher
Graphics Card: NVIDIA® GeForce® GTX 950 or AMD Radeon™ R9 380 or higher
Memory: 6 GB RAM
All trademarks and registered trade names are the property of their respective owners.
21
Section 15: 1 Year Limited Hardware Warranty
Your VIOTEK
®
SUW49C Curved Gaming Monitor (”Product”) includes a One Year Limited
Hardware Warranty (“Warranty”). The Warranty covers product defects in materials and
workmanship under normal use. This Warranty is limited to residents of the United States and
Canada only and is available only to original purchasers. This Warranty gives you specic legal
rights and you may also have other rights which vary from state to state.This Warranty starts on
the date of your purchase and lasts for one year (the “Warranty Period”). The Warranty Period
is not extended if the Product is repaired or replaced. We may change the availability of this
limited warranty at our discretion, but any changes will not be retroactive.Warranty services
are provided by Warranty Pro (“WP”). If a hardware defect arises and a valid claim is received
within the Warranty Period, at its option and to the extent permitted by law, WP will: (1) repair
the hardware defect by using new or refurbished parts that are equivalent to new in performance
and reliability; or (2) exchange the Product with a product that is new or refurbished which
is substantially equivalent to the original product. This Warranty is for one replacement only
of like-items and does not cover items out of production if the product is no longer made or
stocked. This Warranty is not assignable or transferable. The original purchaser may call WP’s
toll-free number at 1-855-229-9472 for service requests. When a product or part is exchanged,
any replacement item becomes your property and the replaced item becomes WP’s property.
This warranty only covers technical hardware defectiveness during the warranty period and
under normal use conditions. WP does not warrant uninterrupted or error-free operation of
this Product. This Warranty does not cover any damage due to: (a) transportation; (b) storage;
(c) improper use; (d) failure to follow the product instructions or to perform any preventive
maintenance; (e) modications; (f) unauthorized repair; (g) normal wear and tear; or (h) external
causes such as accidents, abuse, or other actions or events beyond our reasonable control.
Important: Do not disassemble the Product. Disassembling the Product will void this Warranty.
Only WP or a party expressly authorized by WP should perform service on this Product.
DISCLAIMER OF WARRANTY: THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE
AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS
LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE
ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER
ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL
OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.THE
DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
COPYRIGHT © 2019 VIOTEK.
ALL RIGHTS RESERVED.
