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17
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Residues remaining on
the load after washing
Sand, pet hair, lint, remaining
detergent, bleach, and other residues
may require additional rinsing.
Select the Heavy cycle with the Deep Water Wash option and
Extra Rinse (VAW3584). Select the Heavy Duty cycle with the
Deep Water Wash option, Heavy soil level setting and 2 Rinses
(CAW35114). Select Super Wash cycle with the Deep Water
Wash option, Heavy soil level setting and 2 Rinses (CAW42114).
Load is tangling Washer not loaded as recommended. See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher spin
speed.
Use the Bulky Items/Sheets cycle for a higher water ll,
or set the Water Level knob to the Deep Water Wash setting.
See the “Cycle Guide” to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Not cleaning or
removing stains
Added more water to washer. Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move. It is normal
for the wash load to be below the water line. Added water lifts
the laundry off the washplate, resulting in less effective cleaning.
Washer not loaded as recommended. Washer is less efcient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the
bottom of the basket before adding the load items.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Not using correct cycle for fabric
type.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Super Wash or Heavy Duty cycle for tough cleaning.
See the “Cycle Guide” to match your load with the best cycle.
Not using dispensers.
Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle. For models without a
dispenser, see the “Accessories” section.
Avoid overlling.
Do not add products directly onto load.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
On some models: Not selecting Extra
Rinse when using fabric softener.
Always select Extra Rinse when using fabric softener. Cycles that
have a spray rinse require this option for proper fabric softener
distribution.
Incorrect dispenser
operation
Clogged dispenser. Load dispensers before starting a cycle.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
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