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26 49-3000230 Rev 0
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Colored spots Incorrect use of fabric
softener
Check fabric softener package for instructions and follow
directions for using dispenser.
Dye transfer Sort whites or lightly colored items from dark colors.
Promptly remove wash load from unit.
Water
temperature is
incorrect
Water supply is improperly
connected
Make sure hoses are connected to correct faucets.
House water heater is not set
properly
Make sure house water heater is delivering water at 120°–
140°F (48°–60°C).
Slight variation
in metallic color
This is normal Due to the metallic properties of paint used for this unique
product, slight variations of color may occur due to viewing
angles and lighting conditions.
Bad odor inside
your machine
Unit unused for a long time,
not using recommended
quality of HE detergent or
used too much detergent
Run a Tub Clean cycle.
In case of strong odor, you may need to run the Tub Clean
cycle more than once.
Use only the amount of detergent recommended on the
detergent container.
Use only HE (high efficiency) detergent.
Always remove wet items from the unit promptly after machine
stops running.
Leave the door slightly open for the water to air dry. Close
supervision is necessary if this appliance is used by or near
children. Do not allow children to play on or in this or any other
appliance.
Detergent leak Incorrect placement of
detergent insert
Make sure detergent insert is properly located and fully seated.
Never put detergent above max line.
This is normal It is normal operation to see detergent leak on door gasket
about 20 seconds after filling the dispenser.
Improper
dispensing
of softener
Dispenser clogged Monthly clean the dispenser drawer to remove buildup of
chemicals.
Softener is filled above the
max line
Make sure to have the correct amount of softener.
Softener cap issue Make sure softener cap for dispenser is seated or it will not
work.
Dispenser
drawer not
dispensing
properly
Laundry detergent packet
placed in dispenser drawer
Laundry detergent packets should not be used in the
dispenser. They should only be added directly to the wash tub
following the manufacturer's directions.
Pump running
while unit is not
in use
Clog in sump drain This is normal. Drain sump is detecting an undesired water
fill level from a potential open faucet. Shut off water valve and
inspect water valve for blockage.
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