Front Load Steam Washer & Condenser Dryer
SAFETY INFORMATION ...........4
USING THE UNIT
Getting Started ...................... 6
Loading .............................15
CARE AND CLEANING ........... 16
INSTALLATION
INSTRUCTIONS .....................18
TROUBLESHOOTING TIPS ......23
LIMITED WARRANTY ............31
CONSUMER SUPPORT .......... 32
GFQ14
OWNER’S MANUAL &
INSTALLATION
INSTRUCTIONS
Write the model and serial
numbers here:
Model # _________________
Serial # _________________
You can find them on a label
inside the door.
ENGLISH/FRANÇAIS/
ESPAÑOL
GE is a trademark of the General Electric Company. Manufactured under trademark license.
COMBINATION
0020507767YB 49-3000230 Rev 1 12-19 GEA
2 49-3000230 Rev 0
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GE Appliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration
card included in the packing material.
49-3000230 Rev 0 3
Introduction
INTRODUCTION
• This unit allows: wash only; dry only; wash and dry cycles.
• Fill the drum 2/3 full with laundry for best wash and dry performance. This allows air movement and proper drying.
A fully loaded drum will lead to longer dry times.
NOTE: During Dry cycles temperatures in the unit can get very hot. For this reason, the door will lock during the dry
cycle and remain locked, after pausing or at the end of the cycle, until temperatures cool down. Forcing the door
open will result in a broken door mechanism.
• This unit uses condenser drying technology. This enables installation and use without a vent, but loads take
approximately 1.5 times longer to dry than a traditional vented dryer.
4 49-3000230 Rev 0
SAFETY INFORMATION
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
READ AND SAVE THESE INSTRUCTIONS
To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
your appliance, follow basic precautions, including the following:
Ŷ
Read all instructions before using the appliance.
Ŷ
Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.
Ŷ
DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with
gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could
ignite or explode.
Ŷ
DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.
These substances give off vapors that could ignite or explode.
Ŷ
DO NOT place items exposed to cooking oils in your unit. Items contaminated with cooking oils may contribute
to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to contaminated loads,
the final part of the tumble dryer cycle occurs without heat (cool down period). At the end of the cycle the door
remains locked during the cool down period to protect from surfaces that get hot during drying. The cool down
period will be approximately 10 minutes before the door is unlocked.
Ŷ
DO NOT dry articles containing foam rubber or similarly textured rubber-like materials.
Ŷ
DO NOT store combustible materials, gasoline or other flammable liquids near the unit. Keep area around the
air intake vent on the front of the unit and adjacent surrounding areas free from the accumulation of lint, dust
and dirt.
Ŷ
The interior of the appliance should be cleaned periodically by qualified service personnel.
Ŷ
DO NOT add dryer lint sheet in the unit when washing.
Ŷ
DO NOT spray any type of aerosol into, on or near the unit at any time. DO NOT use any type of spray
cleaner when cleaning the interior. Hazardous fumes or electrical shock could occur.
Ŷ
Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for
2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a
period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for
several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke
or use an open flame during this time.
Ŷ
DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this
appliance is used near children. Before the appliance is removed from service or discarded, remove the door
or lid. Failure to follow these instructions may result in death or injury to persons.
Ŷ
DO NOT reach into the appliance if the drum is moving to prevent accidental entanglement.
Ŷ
DO NOT install or store this appliance where it will be exposed to the weather.
Ŷ
DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless
specifically recommended in the user maintenance instructions or in published user repair instructions that you
understand and have the skills to carry out.
Ŷ
DO NOT climb or stand on this unit.
Ŷ
DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or
broken parts including a damaged cord or plug.
Ŷ
Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT
disconnect power.
Ŷ
See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.
WARNING
49-3000230 Rev 0 5
READ AND SAVE THESE INSTRUCTIONS
PROPER INSTALLATION
This unit must be properly installed and located in accordance with the Installation Instructions before it is used.
Ŷ
Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C”
valve.
Ŷ
Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which
could cause permanent damage and invalidate the warranty.
Ŷ
Properly ground unit to conform with all governing codes and ordinances. Follow details in the Installation
Instructions.
Ŷ
Ensure unit is properly leveled and unit legs are adjusted such that unit is stable.
Ŷ
GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for
purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.
Ŷ
GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need
to be replaced every 5 years to reduce the risk of hose failures and water damage.
PARTS AND ACCESSORIES
Order on-line at GEApplianceparts.com today,
24 hours a day or by phone at 877.959.8688 during
normal business hours. In Canada, visit your local
GE Appliances parts distributor or call 800.661.1616
or
GEAppliances.ca/en/products/parts-filters-accessories.
Part Number Accessory
PM14X10002 4 ft rubber water supply hoses
Or
PM14X10005 4 ft braided water supply hoses
WX10X10011 Tide
®
Washing Machine Cleaner*
PM7X1 Washer Floor Tray
GFA140SS 24” Front load riser - ADA compliant
with plumbable drip pan
*Tide
®
is a registered trademark of Procter & Gamble
WHEN NOT IN USE
Ŷ
Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill
hoses; GE Appliances recommends changing the hoses every 5 years.
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
6 49-3000230 Rev 0
Throughout this manual, features and appearance may vary from your model.
• Loosely add items. Overloading
may negatively impact wash and
dry performance. See page 15 for
suggested loading examples.
• Close door.
NOTE: Unit will not start with door
open.
Step 2 Step 3
Step 5
Step 1
• If the screen is dark, press the
Power button to “wake up” the
display.
• Select a wash cycle. (Defaults are
set for each wash cycle. These
default settings can be changed.
See Control settings for more
information.)
• The unit can be used as a dryer
only by turning the selector knob
to one of the red dry cycles.
• Press the Start/Pause button.
• Add fabric softener to the
fabric softener dispenser; see
page 14.
• Add the manufacturer’s
recommended amount of
detergent. GE Appliances
recommends the use of High
Efficiency detergents such
as in your energy efficient
unit. Place detergent pods in
the bottom of the wash basket
before adding clothes.
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
INFORMATION before operating this appliance.
WARNING
Power
MAX
Liquid Only
MAX
(Appearance
will vary)
Getting started
Introduction
• This unit allows: wash only; dry only; wash and dry cycles.
• Fill the drum 2/3 full with laundry for best wash and dry performance. This allows air movement and proper drying.
A fully loaded drum will lead to longer dry times.
NOTE: During Dry cycles temperatures in the unit can get very hot. For this reason, the door will lock during the dry
cycle and remain locked, after pausing or at the end of the cycle, until temperatures cool down. Forcing the door
open will result in a broken door mechanism.
• This unit uses condenser drying technology. This enables installation and use without a vent, but loads take
approximately 1.5 times longer to dry than a traditional vented dryer.
Quick Start
Step 4
• Set the dry cycle by pressing
the Dry pad. The unit will
automatically run Auto
Dry after the wash cycle is
complete.
• Set Dry pad to Off to run a
wash only cycle.
Start
Pause
Dry
USING THE COMBO WASHER/DRYER
49-3000230 Rev 0 7
Getting started
Controls
A
Power
Press to “wake up” the display. If the display is active, press to put the unit into standby mode.
NOTE: Pressing Power does not disconnect the appliance from the power supply.
Display and Status Lights
The display shows cycle status (
DRY COOLWASH SPIN
), the Estimated Time Remaining until the end of the
cycle and the options selected. In addition, the display will show:
Controls locked on.
End of cycle signal on.
Door Lock Door will lock from the start of the cycle until the end of the cool down phase.
NOTE: If an out-of-balance condition is detected by the unit, the SPIN light will blink during the remaining portion of
the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the unit is taking actions
to correct the out-of-balance condition and complete the cycle normally. In some cases, the unit may not be able to
balance the load and spin up to full speed. Run a Spin Only cycle.
PowerStart
Pause
Cold
Cool
Warm
Ex Hot
Hot
No Spin
Low
Medium
Max
High
Ex Light
Light
Normal
Ex Heavy
Heavy
Est Time Remaining
Delay
Wash
Cold
Cool
Warm
Ex Hot
Hot
No Spin
Low
Medium
Max
High
Ex Light
Light
Normal
Ex Heavy
Heavy
Est Time Remaining
Options
Tumble
Time
Saver
Extra
Rinse
Auto Damp DryNormal
Auto DryDelicates
Casuals Auto Extra Dry
Spin Only
Stain Wash
With Steam
Whites Timed Dry
Tub CleanSanitize
add a garment
Soak
Heavy
Duty
Rinse + Spin
Quick
Wash
DryTemp
Soil
Spin Add Dry Time
WASH SPIN DRY COOL
Doo
r L
oc
k
O
Low
Normal
Delay Ex Tumble
C
J AIBK
D E F H LG
USING THE COMBO WASHER/DRYER
8 49-3000230 Rev 0
Getting started
B
Cycles - Wash, Soak, Spin and Clean
The cycles are optimized for specific types of loads. The chart below will help you match the setting with the
loads. The Gentle Wash™ lifters lightly tumble the clothes into the water and detergent solution to clean the
load.
Items to Wash Cycle Soil
Level
Wash Temp Spin
Selection
Dry Options
Available
Cycle Details
Cycle for
normal, regular,
or typical use
for washing up
to a full load of
normally soiled
cotton clothing.
Normal Ex. Heavy
Heavy
Normal
Light
Ex. Light
Ex. Hot
Hot
Warm
Cool
Cold
Max
High
Medium
No Spin
Off
Tumble
Low
Normal
Time Saver
Extra Rinse
Extended
Tumble
Delay
Cycle for normal,
regular, or typical use
for washing up to a
full load of normally
soiled cotton clothing.
Choose the Heavy or
Extra Heavy soil level
selection and Warm or
Hot water temperature
selection as appropriate
for your clothes load
for a higher degree of
cleaning.
Lingerie and
special care
fabrics with
light soil.
Delicates
Ex. Heavy
Heavy
Normal
Light
Ex. Light
Warm
Cool
Cold
High
Medium
Low
No Spin
Off
Tumble
Low
Normal
Time Saver
Extra Rinse
Extended
Tumble
Delay
For lighty soiled items
labeled hand-washable.
Provides gentle
tumbling and soak
during wash and rinse.
Casual clothes,
lightly soiled
office wear.
Casuals Ex. Heavy
Heavy
Normal
Light
Ex. Light
Ex. Hot
Hot
Warm
Cool
Cold
Max
High
Medium
Low
No Spin
Off
Tumble
Low
Normal
Time Saver
Extra Rinse
Extended
Tumble
Delay
Wash cycle tailored to
care for casual clothes
and office wear items.
Whites and
household
linens.
Whites Ex. Heavy
Heavy
Normal
Light
Ex. Light
Ex. Hot
Hot
Warm
Cool
Cold
Max
High
Medium
Low
No Spin
Off
Tumble
Low
Normal
Time Saver
Extra Rinse
Extended
Tumble
Delay
Cycle tailored to clean
and brighten your
whites.
Sturdy fabrics
with heavy to
medium soil.
Heavy
Duty
Ex. Heavy
Heavy
Normal
Light
Ex. Light
Ex. Hot
Hot
Warm
Cool
Cold
Max
High
Medium
Low
No Spin
Off
Tumble
Low
Normal
Time Saver
Extra Rinse
Extended
Tumble
Delay
Incorporates multi-step
wash and soak periods
combined with extended
wash periods to
effectively clean heavily
to medium soiled sturdy
fabrics.
Small loads of
lightly soiled
items that are
needed in a
hurry.
Quick
Wash
Ex. Heavy
Heavy
Normal
Light
Ex. Light
Hot
Warm
Cool
Cold
Max
High
Medium
Low
No Spin
Off
Tumble
Low
Normal
Extra Rinse
Extended
Tumble
Delay
For cleaning lightly soiled
loads in the fastest time
possible. Cycle time
is approximately 33
minutes, depending on
selected options.
Cycle for
heavily soiled
colorfast
laundry.
Stain
Wash
with
Steam
Ex. Heavy
Heavy
Normal
Light
Ex. Light
Ex. Hot
Hot
Warm
Cool
Cold
Max
High
Medium
Low
No Spin
Off
Tumble
Low
Normal
Time Saver
Extra Rinse
Extended
Tumble
Delay
Add steam to the unit
to assist with stain
removal for heavily
soiled colorfast laundry.
USING THE COMBO WASHER/DRYER
49-3000230 Rev 0 9
Getting started
NSF Protocol P172
Sanitization Performance of Residential and
Commercial, Family-Sized Clothes Washers
B
Cycles - Wash, Soak, Spin and Clean (Continued)
Items to Wash Cycle Soil
Level
Wash Temp Spin
Selection
Dry Options
Available
Cycle Details
Heavily soiled
colorfast items
with the need
for sanitization.
Sanitize Ex. Heavy
Heavy
Normal
Ex. Hot Max
High
Medium
Low
No Spin
Off
Tumble
Low
Normal
Extra Rinse
Extended
Tumble
Delay
Use this cycle to
eliminate 99.9% of
bacteria from fabrics.
Cycle uses an increased
water temperature and
a longer wash cycle to
provide the sanitization
benefit. A longer rinse is
incorporated to remove
contaminates. For best
results, select the Extra
Heavy soil selection if
available. See NOTE
below.
Use to soak
clothes.
Soak Ex. Heavy
Heavy
Normal
Light
Ex. Light
Ex. Hot
Hot
Warm
Cool
Cold
Time Saver
Extended
Tumble
The basket will fill with
water to soak and
gently agitate the load.
At the end of the cycle
the remaining water will
be drained.
For items that
need only to be
rinsed, use this
cycle.
Rinse +
Spin
Max
High
Medium
Low
No Spin
Off
Tumble
Low
Normal
Extra Rinse
Extended
Tumble
Delay
To quickly rinse and
spin out any items at
any time. Utilizes a high
speed spin to extract
water from wet items.
To achieve a drain and
spin, delselect the Extra
Rinse option. This cycle
will dispense prewash
detergent and fabric
softener.
Use to spin dry
clothes that have
already been
washed.
Spin
Only
Max
High
Medium
Low
No Spin
Off
Tumble
Low
Normal
Delay
Utilizes a high-speed
spin to extract water
from wet items.
Cleaning the
tub of residue
and odor. No
clothes to be
washed using
this cycle.
Tub
Clean
Delay Recommended use
of at least once per
month to clean the
basket of residue
and odor. Never load
laundry when using
this cycle; laundry may
become damaged.
Cycle incorporates a
hot extended wash,
intense agitation action
and a flush out of the
pump.
NOTE: The Sanitize cycle water temperatures CANNOT be changed. The Sanitize cycle is certified by NSF
International, an independent third party testing and certification organization.
The Sanitize certification verifies that the cycle reduced 99.9% of bacteria typically found in residential laundry
and that no significant contamination is transferred to subsequent washer loads. Only the Sanitize cycle has been
designed to meet the requirements of NSF Protocol P172 for sanitizing effectiveness.
USING THE COMBO WASHER/DRYER
10 49-3000230 Rev 0
B
Cycles - Dry
The cycles are optimized for specific types of loads. The chart below will help you match the setting with the
loads.
Getting started
Items to Dry Cycle Soil
Level
Wash Temp Spin
Selection
Dry Options
Available
Cycle Details
Use to dry
clothes for a
specific amount
of time.
Timed
Dry
Tumble
Low
Normal
Extended
Tumble
Delay
1.
Once the Timed Dry
cycle is selected,
press the arrow
pads to increase or
decrease the dry
time.
2.
Select the dry Temp.
3.
Close the door.
4.
Press Start/Pause.
Use for drying
heavy-duty
fabrics or items
that should be
very dry, such
as towels.
Auto
Extra
Dry
Tumble
Low
Normal
Extended
Tumble
Delay
The sensor
continuously monitors
the amount of moisture
in the load by detecting
temperature in the
drum. The cycle ends
when the moisture
reaches the selected
dry level.
Use for normal
dryness level
suitable for
most loads. This
is the preferred
cycle for energy
saving.
Auto
Dry
Tumble
Low
Normal
Extended
Tumble
Delay
The sensor
continuously monitors
the amount of moisture
in the load by detecting
temperature in the
drum. The cycle ends
when the moisture
reaches the selected
dry level.
For leaving
items partially
damp.
Auto
Damp
Dry
Tumble
Low
Normal
Extended
Tumble
Delay
The sensor
continuously monitors
the amount of moisture
in the load by detecting
temperature in the
drum. The cycle ends
when the moisture
reaches the selected
dry level.
USING THE COMBO WASHER/DRYER
49-3000230 Rev 0 11
Soil
Changing the Soil level increases or decreases the wash time to remove different amounts
of soil.
To change the Soil level, press the Soil level pad until you have reached the desired setting.
You can choose between Extra Light, Light, Normal, Heavy or Extra Heavy soil.
C
Soil
Getting started
D
Temp
Adjust to select the proper water temperature for the wash cycle. The rinse water is always
cold to help reduce energy usage and reduce setting of stains and wrinkles.
Follow the fabric manufacturer’s care label when selecting the wash temperature.
To change the wash temperature, press the Temp pad until you have reached the desired
setting. You can choose between Cold, Cool, Warm, Hot or Extra Hot.
Temp
E
Spin
Changing the Spin setting changes the final spin speed of the cycles. Always follow the
garment manufacturer’s care label when changing the Spin setting.
To change the Spin setting, press the Spin setting pad until you have reached the desired
setting. You can choose between No Spin, Low, Medium, High or Max. Higher spin speeds
are not available on certain cycles, such as Delicates.
Higher spin speeds remove more water from the clothes and will help reduce dry time, but
may also increase the possibility of setting wrinkles on some fabrics.
Spin
F
Dry
Changing Dry will change the temperature for your dry cycle:
Dry
G
Normal For regular to heavy cottons, synthetics, blends, and items labeled permanent
press.
Low For delicates, synthetics, and items labeled Tumble Dry Low.
Tumble Items are continuously tumbled without heat.
Off Unit will skip dry cycle and wash only.
Options
Options
Press to select your desired options:
Time
Saver
Choose your own timing and save it for the chosen cycle.
Extra
Rinse
Extra rinse is the extra wash before the main wash. Use it for heavily soiled
clothes or for clothes with a care label that recommends prewashing before
washing. Be sure to add liquid or powder high-efficiency detergent, or the
proper wash additive, to the prewash dispenser.
Ex Tumble Add more tumbling time by selecting this option.
USING THE COMBO WASHER/DRYER
12 49-3000230 Rev 0
Getting started
USING THE COMBO WASHER/DRYER
I
Start/Pause
Press to start a wash cycle. If the unit is running, pressing it once will pause the unit and
unlock the door. This function can be used to add garments during a cycle. Press again to
restart the wash cycle.
NOTE: If the unit is paused and the cycle is not restarted within 15 minutes, the current
wash cycle will be cancelled.
NOTE: In some cases the unit will drain first, then unlock the door when it is paused.
NOTE: The unit performs automatic system checks after pressing the Start/Pause button.
Water will flow in 45 seconds or less. You may hear the door lock and unlock before water
flows; this is normal.
J
Lock
You can lock the controls to prevent any selections from being made. Or you can lock or
unlock the controls after you have started a cycle.
Children cannot accidentally start the unit by touching pads with this option selected.
To lock the unit, press and hold the Soil and Temp pads together for 3 seconds.
To unlock the unit controls, press and hold the Soil and Temp pads together for 3 seconds.
A sound is made to indicate the lock/unlock status.
The control lock icon on the display will light up when it is on.
NOTE: The Power button can still be used when the unit is locked.
Temp
Soil
Start
Pause
K
Signal
When the light is on, the unit will beep at the end of the cycle and every time you press a
pad on the control panel.
To turn the signal off, press and hold the Temp and Spin pads together for 3 seconds.
A sound is made to indicate the lock/unlock status.
Temp Spin
H
Delay Wash
Use to delay the start of your unit.
1. Choose your wash cycle and any options.
2. Press Delay Wash pad. You can change the delay time in 1-hour increments (up to
24 hours) each time you press the Delay Wash pad. Stop pressing the pad when your
desired time is displayed.
3. Press the Start/Pause button to start the countdown.
The countdown time will be shown in the Est Time Remaining (Estimated Time Remaining)
display.
NOTES:
• If the door is opened while the unit is in Delay Wash, the countdown time will stop the
count down and the display will show “door”. The door must be closed and the Start/Pause
button must be pressed to continue the delay time count down.
• You can delay the start of a wash cycle up to 24 hours.
The light on the pad will light up when Delay Wash is on.
Delay
Wash
L
Add Dry Time
Press the up and down arrow pads to increase or decrease the Dry cycle time as desired.
Add Dry Time
49-3000230 Rev 0 13
NOTES
Notes
14 49-3000230 Rev 0
Getting started
Dispenser Drawer
Slowly open the dispenser drawer by pulling it out until it
stops.
After adding laundry products, slowly close the dispenser
drawer. Closing the drawer too quickly could result in early
dispensing of the fabric softener or detergent.
You may see water in the fabric softener compartment at
the end of the cycle. This is a result of the flushing/siphoning
action and is part of the normal operation of the unit.
• Only use high-efficiency detergent in this unit. Use the detergent manufacturer’s recommended amount.
DO NOT fill above the MAX line.
• Detergent is flushed from the dispenser at the beginning of the wash cycle. Either powdered or liquid high-efficiency
detergent can be used.
• Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid
using too much detergent in your unit since it can lead to oversudsing and detergent residue being left on the clothes.
Detergent Compartment
If desired, pour the recommended amount of liquid fabric softener into the
compartment labeled “Fabric Softener.”
Use only liquid fabric softener in the dispenser.
Dilute with water to the maximum fill line.
Do not exceed the maximum fill line. Overfilling can cause early dispensing
of the fabric softener, which could stain clothes.
NOTE: Do not pour fabric softener directly on the wash load.
Fabric Softener Compartment
Divider Drawer System
The detergent compartment is in the front left of the dispenser drawer.
• Powder Detergent – Lock the detergent card flat into
its top position in the compartment. Make sure the card
is locked, then pour the suggested amount of powder
detergent into the detergent dispenser.
• Liquid Detergent – Lock the detergent card vertically
into its center position in the compartment. Make sure the
card is locked, then pour the suggested amount of liquid
detergent into the detergent dispenser.
Locked FLAT
Position
for Powder
Detergent
PreWash Compartment
(no cup) – Use for Liquid
and Powder Detergent
Locked VERTICAL
Position for Liquid
Detergent
PreWash Compartment (no cup)
– Use for Liquid and Powder Detergent
Use only HE
High-Efficiency
detergent
Fabric
Softener
Compartment
USING THE COMBO WASHER/DRYER
49-3000230 Rev 0 15
Loading
Always follow fabric manufacturer’s care label when laundering.
DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.
No washer can completely remove oil.
DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking oils).
DO NOT reach into the unit until all moving parts have stopped.
Keep flammable materials and vapors, such as gasoline, away from the unit.
Items containing foam, rubber, or plastic must be dried on a clothesline.
Failure to do so can result in death, explosion, fire or amputation.
Sorting and Loading
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the
fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton
towels and socks separate from lint collectors including synthetic garments and dress pants.
Loading to Wash
The drum may be fully loaded with loosely added items.
To add items after the unit has started, press Start/Pause and wait until the door is unlatched. The unit may take
up to 30 seconds to unlock the door after pressing Start/Pause, depending on the machine conditions. Do not try to
force open the door when it is locked. After the door unlocks, open gently. Add items, close the door and press Start/
Pause to restart.
WARNING
- Fire Hazard
Loading Examples
WORKWEAR LINENS MIXED LOAD DELICATES* QUICK WASH
(2–3 GARMENTS)
3 Jeans
3 Work Wear
Shirts
2 Work Wear
Pants
1 Bath Sheet
6 Bath
Towels/
8 Washcloths
4 Hand
Towels/
1 Terrycloth
Bath Mat
OR
1 Flat
Queen-Sized
Sheet
1 Fitted
Queen-Sized
Sheet
2
Pillowcases
2 Pillowcases
1 Hand Towel
1 Flat Sheet/
1 Fitted Sheet
2 Bath Towels/
2 Washcloths
OR
4 Shirts (Men’s or
Women’s)
3 Pair Pants (Khakis or
Twills)
3 T-shirts
4 Pairs of Boxers
2 Pairs of Shorts
OR
4 T-shirts
2 Pairs of Sweatpants
2 Sweatshirts
1 Hoodie
5 Pairs of Socks
4 Bras
4 panties
2 Slips
1 Camisole
3 Nightgowns
* Using a nylon mesh
bag for small items is
recommended.
2 Casual Wear Work Shirts
1 Pair Casual Wear Work Pants
OR
3 Soccer Uniforms
USING THE COMBO WASHER/DRYER
Loading to Dry
As a general rule, if clothes are sorted properly for the wash, they are sorted properly for the dry cycle. Try also to
sort items according to size. For example, do not dry a sheet with socks or other small items.
Do not add fabric softener sheets once the load has become warm. They may cause fabric softener stains. Bounce
®
Fabric Conditioner Dryer Sheets have been approved for use in this unit when used in accordance with the
manufacturer’s instructions.
Do not overload. This wastes energy and causes wrinkling.
16 49-3000230 Rev 0
Care and cleaning
CARE AND CLEANING
Pump Filter
Clean EVERY MONTH to remove any items that may have been caught in
the filter or housing.
Due to the nature of the front-load unit, it is sometimes possible for small articles
to pass to the pump. The unit has a filter to capture lost items so they are not
dumped to the drain. To retrieve lost items, clean out the pump filter.
1
Open the door on the bottom right of the front of the unit.
2
Twist the small white cap counterclockwise a quarter turn and unhook the small
rubber hose. Pull the hose out of the hole and remove the white drain hose
plug above a small pan to capture any water that may drain. Drain the excess
water. Replace.
3
Unscrew the pump filter. Rinse off any debris. Replace.
4
Close the access door.
Exterior
Immediately wipe off any spills. Wipe with damp cloth. Wipe or dust spills or washing compounds with a damp cloth.
Unit control panel and finishes may be damaged by some laundry pretreatment and stain remover products. Apply
these products away from the unit. The fabric may then be washed and dried normally. Damage to your unit caused
by these products is not covered by your warranty. Do not hit surface with sharp objects.
Interior
Dry around the door opening, flexible gasket (including attached hoses) and door glass. These areas should always
be clean to ensure a watertight seal.
It is recommended to rinse the unit at least once per month with 1 cup of bleach (or other commercially available
product manufactured for this purpose, such as Tide
®
Washing Machine Cleaner) poured directly into the basket
without clothes and using the Tub Clean Cycle.
The interior of the appliance should be cleaned once a year by qualified service personnel.
Pump Filter
Door
(appearance
will vary)
Water Supply Hoses
Hoses connecting unit to faucet should be replaced every 5 years.
Drain Plug
Pump Filter
Drain Hose
Door Gasket
Open the door. Using both hands, press down the door gasket. Remove any foreign
objects if found trapped inside the gasket. Make sure there is nothing blocking the holes
behind the gasket.
While holding down the door gasket, inspect the interior of the gasket by pulling it down
with your fingers. Remove any foreign objects if found trapped inside this gasket. Make
sure there is nothing blocking the holes behind the gasket.
When you are finished cleaning the door gasket, remove your hands and the gaskets will
return to the operating position.
Stainless Steel
To clean stainless steel surfaces use a damp cloth with a mild, non-abrasive cleaner suitable for stainless steel
surfaces. Remove the cleaner residue and then dry with a clean cloth.
The stainless steel used to make the drum provides the highest reliability available in a GE Appliances unit. If the
drum should be scratched or dented during normal use, the drum will not rust or corrode. These surface blemishes
will not affect the function or durability of the drum.
49-3000230 Rev 0 17
CARE AND CLEANING
Care and cleaning
Dispenser Drawer Area
Detergent and fabric softener may build up in the dispenser drawer. Residue
should be removed once or twice a month.
• Remove the drawer by first pulling it out until it stops. Then reach back into
the rear of the drawer cavity and press down firmly on the lock tab, pulling
out the drawer.
• Remove the insert from the dispenser drawer. Rinse the insert and drawer
with hot water to remove traces of accumulated laundry products.
• To clean the drawer opening, use a small brush to clean the recess. Remove
all residue from the upper and lower parts of the recess.
• Return inserts to the proper compartments. Replace the dispenser drawer.
• To reduce buildup in the Dispenser Drawer area:
Use only HE
High-Efficiency
detergent.
Moving and Storage
Ask the service technician to remove water from drain pump and hoses. Do not store the unit where it will be exposed
to the weather. When moving the unit, the tub should be kept stationary by using the shipping bolts removed during
installation. See Installation Instructions in this manual. If these parts are not available, they can be ordered by visiting
our Website at GEApplianceparts.com or by calling GE Appliances at 877.959.8688. In Canada, visit your local
GE Appliances parts distributor or call 800.661.1616 or GEAppliances.ca/en/products/parts-filters-accessories.
Long Vacations
Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be
below freezing.
18 49-3000230 Rev 0
Installation Combo
Washer/Dryer
Instructions
If you have any questions, call GE Appliances at 800.GE.CARES
(800.432.2737) or visit our Website at: GEAppliances.com
In Canada, call 800.561.3344 or visit GEAppliances.ca
TOOLS REQUIRED FOR
UNIT INSTALLATION
Ŷ
Level
Ŷ
Wrench (provided)
Ŷ
Channel-lock adjustable pliers
PARTS SUPPLIED
BEFORE YOU BEGIN
Read these instructions completely and carefully.
•
IMPORTANT – Save these
instructions for local inspector’s use.
•
IMPORTANT – Observe all governing
codes and ordinances.
• Note to Installer – Be sure to leave these
instructions with the Consumer.
• Note to Consumer – Keep these instructions
for future reference.
• Skill level – Installation of this appliance requires
basic mechanical and electrical skills.
• Completion time – 1-3 hours
• Proper installation is the responsibility of the
installer.
• Product failure due to improper installation is not
covered under the Warranty.
Ŷ
Water Hoses (2)
(Flat washers
pre-installed)
Ŷ
Drain Hose
Guide
DO NOT Install the Unit:
1. In an area exposed to dripping water or outside weather
conditions. The ambient temperature should never be
below 60°F (15.6°C) for proper unit operation.
2. In an area where it will come in contact with curtains or
drapes.
3. On carpet. The floor MUST be a hard surface with a
PD[LPXPVORSHRIƎSHUIRRWFPSHUFP
To make sure the unit does not vibrate or move, you
may have to reinforce the floor.
NOTE:,IIORRULVLQSRRUFRQGLWLRQXVHƎLPSUHJQDWHG
plywood sheet solidly attached to existing floor covering.
IMPORTANT:
Minimum Installation Clearances
• :KHQLQVWDOOHGLQDOFRYH6LGHV5HDU ´DQG7RS Ǝ
• When installed in closet: Sides/Rear = 0” and Top/Front =
ƎFP
• Consideration must be given to provide adequate
clearance for installation and service.
• Closet doors must be louvered or otherwise ventilated
and have at least 60 square inches (387.1 cm
2
) of open
area. If the closet contains a second laundry unit, doors
must contain a minimum of 120 square inches (774.2
cm
2
) of open area.
LOCATION OF YOUR UNIT
MOBILE HOME INSTALLATION:
Installation must conform to Standard for Mobile Homes, ANSI A119.1 and National Mobile Home Construction and
Safety Standards Act of 1974 (PL93-383).
Ŷ
Safety Glasses
Ŷ
Gloves
49-3000230 Rev 0 19
Installation Instructions
CONNECTION DIMENSIONS ROUGH-IN DIMENSIONS
FRONT
*NOTE:
Leveling legs retracted = 33-1/4” (84.5 cm)
Leveling legs extended = 33-3/4” (85.5 cm)
Stacked = 66-1/2” (169.0 cm)
BACK
21-3/4”
(55.25 cm)
4-3/4”
(12 cm)
2-1/16”
(5.24 cm)
31-1/32”
(78.82 cm)
29-3/4”
(75.57 cm)
23-7/16”
(59.5 cm)
*33-1/4”
(84.5 cm)
SIDE
25-5/8”
(65 cm)
*33-1/4”
(84.5 cm)
20 49-3000230 Rev 0
Installation Instructions
1. Cut and remove all packaging straps.
2. While it is in the carton, carefully lay the unit on its
side. DO NOT lay the unit on its front or back.
3. Turn down the bottom flaps. Remove all base packaging
including the styrofoam base.
4. Carefully return the unit to an upright position and
remove the carton by lifting it upward.
5. Carefully move the unit to within 4 feet (122 cm) of
the final location.
6. Remove the following from the back side of the unit:
4 bolts
4 plastic spacers (including rubber grommets)
NOTE: Do NOT remove the screw or clip holding the
hose.
UNPACKING THE UNIT UNPACKING THE UNIT (cont.)
7. Insert shipping bolt hole covers into shipping bolt
holes.
NOTES:
• Failure to remove the shipping braces can cause
the unit to become severely unbalanced.
• IMPORTANT: Save all bolts for future use.
If you must transport the unit at a later date, you must
reinstall the shipping support hardware to prevent
shipping damage. Keep the hardware in the plastic
bag provided.
Recycle or destroy the carton
and plastic bags after the unit is
unpacked. Make materials inaccessible to children.
Children might use them for play. Cartons covered
with rugs, bedspreads or plastic sheets can become
airtight chambers causing suffocation.
WARNING
49-3000230 Rev 0 21
Installation Instructions
ELECTRICAL REQUIREMENTS
CIRCUIT – Individual, properly polarized and grounded
15 or 20 amp circuit breaker or time-delay fuse.
POWER SUPPLY – 2 wire plus ground, 120 Volt, single
phase, 60 Hz, alternating current.
Outlet Receptacle – Properly
grounded 3-prong receptacle to
be located so the power cord is
accessible when the unit is in an
installed position. If a 2-prong
receptacle is present, it is the
owner’s responsibility to have a
licensed electrician replace it with
a properly grounded 3-prong grounding type receptacle.
Unit must be electrically grounded in accordance with
local codes and ordinances, or in the absence of local
codes, with latest edition of the NATIONAL ELECTRICAL
CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL
CODE, CSA C22.1. Check with a licensed electrician if you
are not sure that the unit is properly grounded.
Ensure proper
ground exists
before use.
Plug into a grounded 3-prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death,
fire or electrical shock.
- Electrical Shock Hazard
WARNING
If required by local codes, an external 18 gauge or larger
copper ground wire (not provided) may be added. Attach
to unit cabinet with a #10-16 x
1/2
” sheet metal screw
(available at any hardware store) to rear of unit.
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of
malfunction or breakdown, grounding will reduce the risk
of electric shock by providing a path of least resistance
for electric current. This appliance is equipped with a
cord having an equipment- grounding conductor and
a grounding plug. The plug must be plugged into an
appropriate outlet that is properly installed and grounded
in accordance with all local codes and ordinances.
Improper connection of the equipment-
grounding conductor can result in a
risk of electrical shock. Check with a qualified electrician,
or service representative or personnel, if you are in
doubt as to whether the appliance is properly grounded.
DO NOT modify the plug on the power supply cord. If it
will not fit the outlet, have a proper outlet installed by a
qualified electrician.
WARNING
1. Drain capable of eliminating 9.5
gals (36 L) per minute.
2. A standpipe diameter of 1-1/4”
(3.18 cm) minimum.
3. The standpipe height above the
floor should be:
Minimum height: 36” (91.4 cm)
Maximum height: 58” (147 cm)
DRAIN REQUIREMENTS
BACK
58”
(147 cm)
Max.
36”
(91.4 cm)
Min.
Hot and cold water faucets MUST be installed within
42 inches (107 cm) of your unit’s water inlet. The
faucets MUST be 3/4” (1.9 cm) garden hose-type so
inlet hoses can be connected. Water pressure MUST be
between 10 and 120 pounds per square inch. Your water
department can advise you of your water pressure. The
hot water temperature should be set to deliver water at
120° to 140°F (48°–60°C) to provide proper Automatic
Temperature Control (ATC) performance.
WATER SUPPLY REQUIREMENTS
Disconnect power supply before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
WARNING
- Shock Hazard
Certain internal parts are intentionally not grounded
and may present a risk of electric shock only during
servicing.
Service personnel – DO NOT contact the following
parts while the appliance is energized: water valve,
drain pump, NTC, motor, fan capacitor, fan motor,
heater,
door lock, inverter board and MC board.
- Electrical Shock Hazard
WARNING
22 49-3000230 Rev 0
Installation Instructions
1. Run some water from the hot and cold faucets to
flush the water lines and remove particles that might
clog the water valve screens.
2. Remove the inlet hoses from the plastic bag. Remove
black rubber washers from bag and insert into hose
fitting before connecting to unit.
3. (90° elbow end)
Carefully connect the inlet hose
marked HOT to the outside “H”
outlet of the water valve. Tighten
by hand; then tighten another
2/3 turn with pliers. Carefully
connect the other inlet hose to
the inside “C” outlet of the water
valve. Tighten by hand; then
tighten another 2/3 turn with pliers. Do not cross-
thread or overtighten these connections.
4. Connect the inlet hose ends to the HOT
and COLD water faucets tightly by hand;
then tighten another 2/3 turn with pliers.
Turn the water on and check for leaks.
5. Carefully move the unit to its final location.
Gently rock the unit into position. It is important not to
damage the rubber leveling legs when moving your
unit to its final location. Damaged legs can increase
appliance vibration. It may be helpful to spray window
cleaner on the floor to help move your unit into its final
position. NOTE: To reduce vibration, ensure that
all four rubber leveling legs are firmly touching
the floor. Push and pull on the back right and then
back left of your unit.
NOTE: Do not use the dispenser drawer or door to
lift the unit.
NOTE: If you are installing into a drain pan, you can
use a 24-inch-long 2x4 to lever the unit into place.
6. With the unit in its final position, place a level on top
of the unit (if the unit is
installed under a counter,
the unit should not be
able to rock). Adjust the
front leveling legs up or
down to ensure the unit
is resting solidly and level
front-to-back and left-
to-right. It may also be
necessary to adjust the rear legs. Turn the locknuts
on each leg up toward the base of the unit and snug
with a wrench.
NOTE: Keep the leg extension at a minimum to
prevent excessive vibration. The farther out the
legs are extended, the more the unit will vibrate.
If the floor is not level or is damaged, you may have
to extend the rear leveling legs.
INSTALLING THE UNIT
7. Attach U-shaped hose guide to the end of the drain
hose. Place the hose in a laundry tub or standpipe.
Drain hose should be secured to the home or
adjacent faucet with a zip-tie to keep it from coming
free during operation.
NOTE: If the drain hose is placed in a standpipe
without forming a U shape, a siphoning action could
occur. There must be an air gap around the drain hose.
A snug hose fit can also cause a siphoning action.
NOTE: Do not place drain hose deeper than 7” into
the drain. 4” - 7” is suggested. Deeper than 7” can
cause a siphoning action.
8. Plug the power cord into a grounded outlet.
NOTE: Check to be sure the power is off at the circuit
breaker/fuse box before plugging the power cord into
an outlet.
9. Turn on the power at the circuit breaker/fuse box.
INSTALLING THE UNIT (cont.)
10. Read the rest of this Owner’s Manual. It contains
valuable and helpful information that will save you
time and money.
11. Before starting the unit, check to make sure:
Ŷ
Main power is turned on.
Ŷ
The unit is plugged in.
Ŷ
The water faucets are turned on.
Ŷ
The unit is level and all four leveling legs are firmly
on the floor.
Ŷ
The shipping support hardware is removed and
saved.
Ŷ
The drain hose is properly tied up.
Ŷ
There are no leaks at the faucet, drain line or unit.
12. Run the unit through a complete cycle. Check for
water leaks and proper operation.
13. If your unit does not operate, please review the
Troubleshooting Tips section before calling for
service.
14. Place these instructions in a location near the unit
for future reference.
If replacement parts are needed for your unit, they can be
ordered in the United States by visiting our Website at
GEApplianceparts.com or by calling GE Appliances at
877.959.8688. In Canada, visit GEAppliances.ca/en/
products/parts-filters-accessories or call 800.661.1616.
REPLACEMENT PARTS
49-3000230 Rev 0 23
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Not draining
Not spinning
Not tumbling
Load is out of balance Redistribute clothes and run Rinse+Spin.
Increase load size if washing small load containing heavy and
light items.
Pump filter may be clogged See the Care and Cleaning section on how to clean the Pump
Filter.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure unit is not sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain.
Leaking water Door gasket is damaged Check to see if gasket is seated and not torn. Objects left in
pockets may cause damage to the unit (nails, screws, pens,
pencils)
Water may drip from the door when the door is opened. This is a
normal operation.
Carefully wipe off rubber door seal. Sometimes dirt or clothing is
left in this seal and can cause a small leak
Check back left of the unit
for water
If this area is wet, you have oversudsing condition. Use less
detergent.
Fill hoses or drain hose is
improperly connected
Make sure hose connections are tight at unit and faucets and
make sure end of drain hose is correctly inserted in and secured
to drain facility.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Dispenser clogged Powder soap may cause clogs inside the dispenser and cause
water to leak out the front of the dispenser. Remove drawer and
clean both drawer and inside of dispenser box. Please refer to
Care and Cleaning section.
Incorrect use of detergent Use only HE and correct amount of detergent.
Clothes too
wet
Load is out of balance Redistribute clothes and run Rinse+Spin.
Increase load size if washing small load containing heavy and
light items.
Pump filter may be clogged See the Care and Cleaning section on how to clean the Pump
Filter.
Overloading Load your unit so clothes have enough room to move freely.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure unit is not sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain.
24 49-3000230 Rev 0
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Incomplete cycle or
timer not advancing
Automatic load
redistribution
Timer stops at 1 minute; machine has redistributed the load once or
twice.
This is normal operation.
Do nothing; the machine will finish the wash cycle.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure unit is not sitting on
it.
Household drain may be
clogged
Check household plumbing. You may need to call a
plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain.
Loud or unusual
noise; vibration or
shaking
Cabinet moving Unit is designed to move 1/4” to reduce forces transmitted
to the floor. This movement is normal.
All rubber leveling legs are
not firmly touching the floor
Push and pull on the back right and then back left of your
unit to check if it is level. If the unit is uneven, adjust the
rubber leveling legs so they are all firmly touching the
floor and locked in place.
Unbalanced load Pause unit, open door and manually redistribute load. To
check machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
No power/unit not
working or dead
Unit is unplugged Make sure cord is plugged securely into a working outlet.
This is normal. Control
panel is “asleep”.
Press the Power button to “wake up” the display.
Unit was accidentally paused
when starting Delay Dry
If the light on the Start/Pause button is flashing, the unit is
paused. Press Start/Pause button to restart the countdown.
Water supply is turned off Turn both hot and cold faucets fully on.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or
reset breaker. Unit should have separate outlet.
Automatic self system
checks
First time the unit is plugged in, automatic checks occur. It
may take up to 20 seconds before you can use your unit.
This is normal operation.
Snags, holes, tears,
rips or excessive
wear
Pens, pencils, nails, screws
or other objects left in
pockets
Remove loose items from pockets.
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in
pockets
Fasten snaps, hooks, buttons and zippers.
Control time wrong
or changes
This is normal During spin the unit may need to rebalance the load
sometimes to reduce vibrations. When this happens, the
estimated time is increased causing time left to increase
or jump.
Not enough water This is normal Horizontal machines do not require the tub to fill with
water like top-load machines.
Unit pauses or has
to be restarted, or its
door is locked and
will not open
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
49-3000230 Rev 0 25
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Door unlocks
or press Start
and machine
doesn’t operate
This is normal
Front-load machines start up differently than top-load machines,
and it takes several seconds to check the system. The door will
lock and unlock.
Incorrect operation Simply open and close the door firmly; then press Start.
Water does not
enter unit or
enters slowly
Automatic self system
checks
After Start is pressed, the unit does several system checks.
Water will flow
several
seconds after Start is pressed.
Water valve screens are
stopped up
Turn off the water source and remove the water connection
hoses from the upper back of the unit. Use a brush or
toothpick to clean the screens in the machine. Reconnect the
hoses and turn the water back on.
Inlet hose screen washers
are stopped up
Turn off the water source and remove the inlet hoses from
the wall faucets. Use a brush or toothpick to clean the screen
washers in the end of the hoses. Reconnect the hoses and
turn the water back on.
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
Fill hoses may be kinked Check that fill hoses are not kinked or clogged.
Water supply is turned off Turn on both hot and cold faucets fully.
Energy efficiency This is an energy-efficient unit. As a result, the temperature
settings for this unit may be different than for a non-energy-
efficient unit.
Insufficient water supply Make sure that the water supply is turned on. Make sure that
the water faucets are turned to their completely open position.
The door is open The door must be closed for all cycle operations. If the door is
opened during operation, all functions will stop, including water
filling.
Incorrect fill hose connection Make sure that the fill hoses connect the hot water supply to
the hot inlet on the unit and the cold water supply to the cold
inlet on the unit (hot to hot, cold to cold).
Wrinkling Improper sorting Avoid mixing heavy items (like work clothes) with light items
(like blouses).
Overloading Load your unit so clothes have enough room to move freely.
For best drying results, load the unit 2/3 full.
Incorrect wash cycle Match cycle selection to the type of fabric you arewashing
(especially for easy care loads).
Repeated washing in water
that is too hot
Wash in warm or cold water.
Grayed or
yellowed
clothes
Not enough detergent Use correct amount of detergent.
Not using HE (high
efficiency) detergent
Use only HE detergent.
Hard water Use hottest water safe for fabric.
Use a water conditioner like Calgon brand or install a water
softener.
Water is not hot enough Make sure water heater is delivering water at 120°–140°F
(48°–60°C).
Detergent is not dissolving Try a liquid HE detergent.
Dye transfer Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
26 49-3000230 Rev 0
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Colored spots Incorrect use of fabric
softener
Check fabric softener package for instructions and follow
directions for using dispenser.
Dye transfer Sort whites or lightly colored items from dark colors.
Promptly remove wash load from unit.
Water
temperature is
incorrect
Water supply is improperly
connected
Make sure hoses are connected to correct faucets.
House water heater is not set
properly
Make sure house water heater is delivering water at 120°–
140°F (48°–60°C).
Slight variation
in metallic color
This is normal Due to the metallic properties of paint used for this unique
product, slight variations of color may occur due to viewing
angles and lighting conditions.
Bad odor inside
your machine
Unit unused for a long time,
not using recommended
quality of HE detergent or
used too much detergent
Run a Tub Clean cycle.
In case of strong odor, you may need to run the Tub Clean
cycle more than once.
Use only the amount of detergent recommended on the
detergent container.
Use only HE (high efficiency) detergent.
Always remove wet items from the unit promptly after machine
stops running.
Leave the door slightly open for the water to air dry. Close
supervision is necessary if this appliance is used by or near
children. Do not allow children to play on or in this or any other
appliance.
Detergent leak Incorrect placement of
detergent insert
Make sure detergent insert is properly located and fully seated.
Never put detergent above max line.
This is normal It is normal operation to see detergent leak on door gasket
about 20 seconds after filling the dispenser.
Improper
dispensing
of softener
Dispenser clogged Monthly clean the dispenser drawer to remove buildup of
chemicals.
Softener is filled above the
max line
Make sure to have the correct amount of softener.
Softener cap issue Make sure softener cap for dispenser is seated or it will not
work.
Dispenser
drawer not
dispensing
properly
Laundry detergent packet
placed in dispenser drawer
Laundry detergent packets should not be used in the
dispenser. They should only be added directly to the wash tub
following the manufacturer's directions.
Pump running
while unit is not
in use
Clog in sump drain This is normal. Drain sump is detecting an undesired water
fill level from a potential open faucet. Shut off water valve and
inspect water valve for blockage.
49-3000230 Rev 0 27
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Clothes take
too long to dry
Improper sorting Separate heavy items from lightweight items (generally, a
well-sorted washer load is a well-sorted dryer load).
Large loads of heavy
fabrics (like beach towels)
Large, heavy fabrics contain more moisture and take longer to
dry. Separate large, heavy fabrics into smaller loads to speed
drying time.
Non-venting unit Condensing dryers usually take longer to dry than a vented
dryer.
Controls improperly set Match control settings to the load you are drying.
Blown fuses or tripped
circuit breaker
Replace fuses or reset circuit breakers. Since most dryers use
2 fuses/breakers, make sure both are operating.
Overloading/combining
loads
Do not put more than one washer load in the unit at a time.
Underloading If you are drying only one or two items, add a few items to
ensure proper tumbling.
The Dry
dryness level
was chosen
but load is still
damp
Load consists of a mixture
of heavy and light fabrics
When combining heavy and light fabrics in a load, choose
Auto Extra Dry.
Control
buttons not
responding
Controls accidentally put in
service mode
Press Start/Pause.
Controls accidentally put in
lock mode
Hold the Soil and Temp buttons for 3 seconds to unlock the
unit.
Controls performed an
incorrect operation
Reset the in-house breaker.
No numbers
displayed
during cycle,
only lights
Unit is continuously
monitoring the amount of
moisture in the clothes
This is normal. When the unit senses a low level of moisture in
the load, the unit will display the dry time remaining.
Time
Remaining
jumped to a
lower number
The estimated time may
change when a smaller load
than usual is drying
This is normal.
Cannot make a
selection and
the unit beeps
twice
The dryness Level, Temp or
option that you are trying to
select is incompatible with
the chosen dry cycle
This is normal.
Unit is running
but 00 is
displayed
in Time
Remaining
The Ext Tumble option was
chosen
This is normal. During extended tumbling, the time remaining
is not displayed. The extended tumbling option lasts
approximately 60 minutes.
28 49-3000230 Rev 0
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Unit doesn’t
heat
Fuse is blown/circuit
breaker is tripped; the unit
may tumble but not heat
Check the building’s fuse/circuit breaker box and replace both
fuses or reset both breakers. Your unit may tumble if only one
fuse is blown or one breaker tripped.
Inconsistent
drying times
Type of load and drying
conditions
The load size, types of fabric, wetness of clothes and/or air
intake vent located on the front of the unit will affect drying
times.
Excess debris has collected
on the fan preventing
proper airflow
Refer to the Care and Cleaning section.
Clothes are
still wet and
unit shuts off
after a short
time
The door was opened
mid-cycle. The load was
then removed from the
unit and a new load put in
without selecting a new
cycle
A dry cycle must be reselected each time a new load is put in.
Load was already dry
except for collars and
waistbands
Choose Timed Dry to dry damp collars and waistbands. In the
future, when drying a load with collars and waistbands, choose
Auto Extra Dry.
Unit is not level Move unit to an even floor space or adjust leveling legs as
necessary until even.
Clothes are
wrinkled
Letting items sit in unit
after cycle ends
Remove items when cycle ends and fold or hang immediately,
or use the Ext Tumble option.
Overloading Separate large loads into smaller ones.
Clothes shrink Some fabrics will naturally
shrink when washed.
Others can be safely
washed, but will shrink
while drying in the unit.
To avoid shrinkage, follow garment care labels exactly.
Some items may be pressed back into shape after drying.
If you are concerned about shrinkage in a particular
item, do not machine wash or tumble dry it.
Greasy spots
on clothes
Improper use of fabric
softener
Follow directions on fabric softener package.
Drying dirty items with
clean ones
Use your unit to dry only clean items. Dirty items can stain
clean items and the unit.
Clothes were not
completely clean
Sometimes stains which cannot be seen when the clothes
are wet appear after drying. Use proper washing procedures
before drying.
Lint on clothes Improper sorting Sort lint producers (like chenille) from lint collectors (like
corduroy).
Static electricity can attract
lint
See suggestions in this section under Static occurs.
Overloading Separate large loads into smaller ones.
Paper, tissue, etc., left in
pockets
Empty all pockets before laundering clothes.
Static occurs No fabric softener was used Try a fabric softener.
Synthetics, permanent
press and blends can cause
static
Try a fabric softener.
49-3000230 Rev 0 29
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Collars and
waistbands
still wet at end
of cycle
The dryness monitor
senses that the body of the
clothes is dry
Choose Timed Dry to dry damp collars and waistbands. In the
future, when drying a load with collars and waistbands, choose
Auto Extra Dry.
Unit continues
to tumble after
display says
Complete
Ext Tumble was selected Ensure Ext Tumble option is not selected.
30 49-3000230 Rev 0
NOTES
Notes
49-3000230 Rev 0 31
LIMITED WARRANTY
GE Appliances Washer/Dryer Limited Warranty
Staple your receipt here. Proof of the original purchase
date is needed to obtain service under the warranty.
GEAppliances.com
All warranty service is provided by our Factory Service Centers, or an authorized Customer Care
®
technician. To schedule
service online, visit us at GEAppliances.com/service, or call GE Appliances at 800.GE.CARES (800.432.2737). Please
have your serial number and your model number available when calling for service.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Appliances factory
service technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its
products by providing GE Appliances with information on your appliance. If you do not want your appliance data to be
sent to GE Appliances, please advise your technician not to submit the data to GE Appliances at the time of service.
Extended Warranties: Purchase a GE Appliances extended warranty and learn about special discounts that are
available while your warranty is still in effect. You can purchase it online anytime at
GEAppliances.com/extended-warranty
or call 800.626.2224 during normal business hours. GE Appliances Service will still be there after your warranty expires.
In the United States:
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home use
within the USA. If the product is located in an area where service by a GE Appliances Authorized Servicer is not available,
you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Appliances
Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your
legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier Company
Louisville, KY 40225
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties,
including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the
shortest period allowed by law.
In Canada:
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased in Canada
for home use within Canada. If the product is located in an area where service by a GE Appliances Authorized Servicer is
not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized
GE Appliances Service location.
Some provinces do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty
gives you specific legal rights, and you may also have other rights which vary from province to province. To know what
your legal rights are, consult your local or provincial consumer affairs office.
Warrantor: MC Commercial Inc., Burlington, ON, L7R 5B6
For the period of: We will replace:
One year
From the date of the
original purchase
Any part of the washer/dryer which fails due to a defect in materials or workmanship.
During this limited one-year warranty, we will also provide, free of charge, all labor
and related service to replace the defective part.
What is not covered:
Ŷ
Service trips to your home to teach you how to use
the product.
Ŷ
Improper installation, delivery or maintenance.
Ŷ
Failure of the product if it is abused, misused, or used for
other than the intended purpose or used commercially.
Ŷ
Replacement of house fuses or resetting of circuit
breakers.
Ŷ
Products which are not defective or broken, or which
are working as described in the Owner’s Manual.
Ŷ
Damage to the product caused by accident, fire,
floods or acts of God.
Ŷ
Incidental or consequential damage caused by
possible defects with this appliance.
Ŷ
Defects or damage due to operation in freezing
temperatures.
Ŷ
Damage caused after delivery.
Ŷ
Product not accessible to provide required service.
Ŷ
Cleaning of condenser to restore product drying
performance.
32 49-3000230 Rev 0
CONSUMER SUPPORT
Consumer Support
GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day
of the year! You can also shop for more great GE Appliances products and take advantage of all our on-line support
services designed for your convenience. In the US: GEAppliances.com.
In Canada: GEAppliances.ca.
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced
communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the
pre-printed registration card included in the packing material. In the US: GEAppliances.com/register.
In Canada: Prodsupport.mabe.ca/crm/Products/ProductRegistration.aspx.
Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at
your convenience any day of the year. In the US: GEAppliances.com/service or call 800.432.2737 during normal
business hours.
In Canada: GEAppliances.ca/en/support/service-request or call 800.561.3344.
Extended Warranties
Purchase a GE Appliances extended warranty and learn about special discounts that are available while your
warranty is still in effect. You can purchase it on-line anytime. GE Appliances Services will still be there after your
warranty expires. In the US: GEAppliances.com/extended-warranty or call 800.626.2224 during normal business
hours.
In Canada: GEAppliances.ca/en/support/purchase-extended-warranty or call 866.277.9842.
Remote Connectivity
For assistance with wireless network connectivity (for models with remote enable), in the US visit our website at
GEAppliances.com/connected-home-smart-appliances/ or call 800.220.6899.
In Canada: http://www.geappliances.ca/en/news-and-promotions/what-is-hot/wifi-connect/.
Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
(VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
In the US: GEApplianceparts.com or by phone at 877.959.8688 during normal business hours.
In Canada: GEAppliances.ca/en/products/parts-filters-accessories or call 800.661.1616.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing
generally should be referred to qualified service personnel. Caution must be exercised, since improper
servicing may cause unsafe operation.
Contact Us
If you are not satisfied with the service you receive from GE Appliances, contact us on our Website with all the
details including your phone number, or write to:
In the US: General Manager, Customer Relations | GE Appliances, Appliance Park | Louisville, KY 40225
GEAppliances.com/contact.
In Canada: Director, Consumer Relations, MC COMMERCIAL INC. | Suite 310, 1 Factory Lane | Moncton, N.B. E1C 9M3
GEAppliances.ca/en/contact-us.
