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BEFORE CALLING FOR SERVICE (cont.)
Door will not unlock when cycle is stopped or paused
;heck if... Then...
Interior temperature of washer is too high. The washer door has a safety feature to prevent burns.
For example, if the washer is paused during the hot wash
portion of a sanitary cycle, the interior temperature of the
drum will be very hot, so the door will not unlock. This is
normal. Allow the washer to cool until the DOOR LOCK
indicator turns off on the display.
Water level in washer is too high. Allow the washer to complete the programmed cycle,
or press the CANCEL/DRAIN button to drain the water.
Wash cycle time is longer than usual
;heck if...
The washer automatically adjusts the wash time for
the amount of laundry, water pressure, water
heating time, and other operating conditions.
Then...
This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle. The time remaining shown in the
display is only an estimate. Actual time may vary.
Musty or mildewy odor in washer
Check if...
Incorrect or too much detergent has been used.
Inside of tub not cleaned properly.
Then...
Use only HE (High-Efficiency) detergent in accordance
with the manufacturer's instructions.
Run the CLEAN WASHER cycle regularly. Be sure to wipe
around and under the door seal frequently. See Care and
Cleaning of the Interior in Care and Cleaning on page 22.
Clean around door seal/glass to prevent odor or mildew:
1. Wipe dry the door seal/glass and the door
opening area.
2. Wipe around the inner drum/door seal and the
lower door seal.
3. For difficult-to-remove odors, use Affresh
available at your local Sears store or online at
www.partsdirect.com.
Wrinkling
Check if... Then...
Washer not unloaded promptly. Always remove items from the washer as soon as
the cycle is complete.
Washer overloaded. The washer can be fully loaded but the drum should
not be tightly packed, and the door should close easily.
Hot and cold water inlet hoses are reversed. Hot water rinse can set wrinkles in garments. Check
the inlet hose connections.
28
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