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43
Problem Solution
Brown streaks or specks on cooktop
surface.
• Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See
“Cooktop cleaning and maintenance” in the Care & Cleaning section.
Metal marks on the cooktop.
• Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils
on cooktop surface. Use a cooktop cleaning cream to remove the marks. See
“Cooktop Cleaning and Maintenance” in the Care and Cleaning section.
Scratches or abrasions on cooktop surface. • Coarse particles such as salt or sand between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before
usage. Small scratches do not affect cooking and will become less visible with
time.
• Cleaning materials not recommended for ceramic-glass cooktop have been used.
See “Cooktop cleaning and maintenance” in the Care and Cleaning section of
this Use & Care Guide.
• Cookwarewithroughbottomhasbeenused.Usesmooth,at-bottomedcookware.
Areas of discoloration with metallic sheen on
cooktop surface.
• Mineral deposits from water and food. Remove using a cooktop cleaning cream. Use
cookware with clean, dry bottoms.
BEFORE YOU CALL • Solutions to common problems
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