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en Troubleshooting
30
Troubleshooting
Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
Malfunctions
Fault Cause Troubleshooting
Pump is not working. The device is standing on a
magnetic metal surface.
1. Check whether the location is suit-
able in the long term.
→"General information", Page25
2. Select a different location.
Light unit does not light up. Device is not connected to
the power supply.
1. Check whether the power supply is
plugged into a socket.
2. Check whether the connecting
cable is properly connected to the
docking unit.
Ambient temperature
above40°C. The overtem-
perature protection has
switched the device off.
1. Check whether the location is suit-
able in the long term.
→"General information", Page25
2. Close curtains or blinds to lower the
room temperature.
Sleep mode is switched on
or lighting has been
switched off manually.
1. →"Setting sleep mode", Page27
2. →"Dimming or switching off the
lighting temporarily", Page28
Light unit has an electronic
fault
1. Disconnect the device from the
power supply for a few hours to re-
set the light unit.
2. Reconnect the device.
Note:If the fault cannot be eliminated
in this manner, please contact cus-
tomer service.
The light unit lights up red
for 10 seconds every 5
minutes.
The device measures a very
high ambient temperature of
36-40°C.
1. Check whether the location is suit-
able in the long term.
→"General information", Page25
2. Close curtains or blinds to lower the
room temperature.
The light unit flashes red 10
times every 5 minutes.
The pump is blocked or the
impeller is missing.
1. Check that the pump impeller is po-
sitioned correctly.
2. Check that the pump housing is po-
sitioned correctly.
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