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16
newair.com
TROUBLESHOOTING
You can solve many common problems easily, saving you the cost of a possible
service call. If further assistance is needed call our customer service team.
Problem
Possible Causes and Solution
Chest freezer
does not
operate
• Check if chest freezer is plugged in.
• Check if there is power at the ac outlet, by checking
the circuit breaker.
• Wait for 30-40 minutes to see whether chest freezer
will start. Compressor cycle must be complete to
operate.
Food
temperature
appears too
warm
• Frequent door openings.
• Allow time for recently added warm food to reach
chest freezer temperature.
• Check gaskets for proper seal.
• Adjust temperature control to colder setting.
Too much frost
build-up inside
unit
• Make sure temperature control is not set to "ON"
setting for extended period of time.
Food
temperature is
too cold
• If temperature control setting is too cold, adjust to a
warmer setting and allow several hours for
temperature to adjust.
Compressor
runs too
frequently
• This may be normal to maintain constant temperature
during high temperature and humid days.
• Doors may have been opened frequently or for an
extended period of time.
• Check gasket for proper seal.
• Check to see if doors are completely closed.
• Check chest freezer compartment for blockage from
frozen food packages, containers, etc.
Chest freezer
has an odor
• Interior needs cleaning.
• Foods improperly wrapped or sealed are giving off
odors.
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