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Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Surface burners do not light. Surface Control knob has not been completely turned to LITE. Push in and turn
the Surface Control knob to LITE until burner ignites and then turn control to
desired flame size.
Be sure gas supply valve is open.
Burner ports or slots are clogged. With the burner off, use a small-gauge wire or
needle to clean ports or slots.
Power cord is disconnected from outlet (electric ignition models). Be sure cord
is plugged securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually.
See Setting Surface Controls in this Use & Care Guide.
Surface burner flame burns half way
around.
Burner ports or slots are clogged. With the burner off, clean ports and slots with
a small-gauge wire or needle.
Moisture is present after cleaning. To avoid this occurrence dry the burners
thoroughly following instructions under General Care & Cleaning.
Surface burner flame is orange. Dust particles in main line. Allow the burner to operate a few minutes until flame
turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
Scratches or abrasion on cooktop
surface (Ceramic=Glass Cooktop)
Coarse particles such as salt or sand between cooktop and utensil can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
See "Ceramic Glass Cooktop Cleaning and Maintenance" section under General
Care & Cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed
cookware.
Metalmarks (Ceramic=Glass
Cooktop)
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on cooktop surface. Use ceramic-glass cooktop cleaning cream to
remove the marks. See "Ceramic Glass Cooktop Cleaning and Maintenance"
section under General Care & Cleaning.
Brown streaks or specks on ceramic
glass cooktop surface (Ceramic=
Glass Cooktop)
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See
"Ceramic Glass Cooktop Cleaning and Maintenance" section under General
Care & Cleaning.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
Use recommended cleaners and cleaning method. See "Ceramic Glass Cooktop
Cleaning and Maintenance" section under General Care & Cleaning.
Areas of discoloration with metallic
sheen. (Ceramic=Glass Cooktop)
Mineral deposits from water and food. Remove using a ceramic-glass cooktop
cleaning cream. To avoid this occurrence use cookware with clean, dry bottoms.
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