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12 | CNS Trend www.stiebel-eltron.com
GUARANTEE
Stiebel Eltron Warranty for Hand Dryers & Space Heaters –
Models HTE, ULTRONIC, CNS, CK & CK Z.
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N.
82 066 271 083), 6 Prohasky Street, Port Melbourne, Victoria, 3207
(“we”, “us” or “our”).
The warranty
2. This warranty applies to Stiebel Eltron Hand Dryers and Space
Heaters – Models HTE 4, HTE 5, ULTRONIC, CNS 100, CNS 150, CNS
200, CNS 250, CK 20S and CKZ 20S (the “unit”) manufactured after
1 January 2012.
3. Subject to the warranty exclusions we will repair or replace, at
our absolute discretion, a faulty component in your unit free of
charge if it fails to operate in accordance with its specifications
during the warranty period.
4. If we repair or replace a faulty component to your unit under
this warranty, the warranty period is not extended from the time
of the repair or replacement.
5. The warranty period commences on the date of purchase of the
unit. Where the date of purchase is not known, then the warranty
period will commence 2 months after the date of manufacture.
6. The warranty period for a unit is shown in the table below.
Component Warranty period
All components
5
years from the date of purchase of
the unit.
Your entitlement to make a warranty claim
7. You are entitled to make a warranty claim if:
7.1. you own the unit or if you have the owner’s consent to repre-
sent the owner of the unit;
7.2. you contact us within a reasonable time of discovering the
problem with the unit;
How you make a warranty claim
8. To make a warranty claim you must provide us with the fol-
lowing information:
8.1. The model number of the unit;
8.2. A description of the problem with the unit;
8.3. The name, address and contact details (such as phone number
and e-mail address) of the owner;
8.4. The address where the unit is installed and the location (e.g.
in living room);
8.5. The serial number of the unit;
8.6. The date of purchase of the unit and the name of the seller
of the unit;
8.7. The date of installation of the unit where appropriate;
8.8. A copy of the certificate of compliance when the unit was
installed where appropriate.
9. The contact details for you to make your warranty claim are:
Name:
Address:
Telephone:
Stiebel Eltron (Aust) Pty Ltd
294 Salmon Street
Por
Melt bourne,
Victoria, 3207
1800 153 351
(8.00 am to 5.00 pm AEST Monday to Friday)
Contact person: Customer Service Representative
E-mail: serv[email protected]
10. We will arrange a suitable time with you to inspect and test
the unit.
Warranty exclusions
11. We may reject your warranty claim if:
11.1. The unit was not installed by registered and qualified trades-
people, where required.
11.2. The unit was not installed and commissioned:
(a) in Australia;
(b) in accordance with the Operating and Installation
Guide; and
(c) in accordance with the relevant statutory
and local requirements of the State or
Territory in which the unit is installed.
11.3. The unit has not been operated or maintained in accordance
with the Operating and Installation Guide.
11.4. The unit does not bear its original Serial Number or Rating
Label.
11.5. The unit was damaged by any or any combination of the
following:
(a) normal fair wear and tear;
(b) connection to an incorrect power supply;
(c) connection to faulty equipment, such as
faulty circuit breaker;
(d) accidental damage;
(e) act of God, including damage by flood,
storm, fire, lightning strike and the like;
(f) wiring not to AS3000 Standards
11.6. The unit was damaged before it was installed e.g. it was
damaged in transit.
11.7. An unauthorised person has modified, serviced, repaired or
attempted to repair the unit without our consent.
11.8. Non genuine parts other than those manufactured or ap-
proved by us have been used on the unit.
12. We may charge you:
12.1. for any additional transport costs if the unit is installed more
than 30 kilometres from our closest authorised service technician.
ENVIRONMENT AND RECYCLING
GUARANTEE
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