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SMART DIAGNOSIS 43
SMART DIAGNOSIS
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Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service
center. This allows you to speak directly to our
trained specialists. The specialist records the
data transmitted from your machine and uses
it to analyze the issue, providing a fast and
effective diagnosis.
If you experience problems with your
refrigerator, call 1-800-243-0000. Only use
the Smart Diagnosis feature when instructed
to do so by the LG call center agent. The
transmission sounds that you will hear are
normal and sound similar to a fax machine.
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis.
3 Press and hold the Freezer button for three
seconds while continuing to hold your
phone to the speaker.
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After you hear three beeps, release the
Freezer button.
Keep the phone in place until the tone
transmission has finished. This takes about
3 seconds, and the display will count down
the time. Once the countdown is over
and the tones have stopped, resume your
conversation with the specialist, who will
then be abte to assist you in using the
information transmitted for analysis.
Using Smart Diagnosis
First, call 1-800-243-0000. Only use the Smart
Diagnosis feature when instructed to do so by
the LG call center agent.
1 Open the refrigerator door.
Hold the mouthpiece of your phone in front
of the speaker that is located on the right
side of the controi pad, when instructed to
do so by the can center.
-_ NOTE
• For best results, do not move the phone
while the tones are being transmitted.
• If the call center agent is not able to get
an accurate recording of the data, you
may be asked to try again.
¢-(_ NOTE
• Call quality differences by region may
affect the function.
• Use the home telephone for better
communication performance, resulting
in better service.
• Bad call quality may result in poor data
transmission from your phone to the
machine, which could cause Smart
Diagnosis to malfunction.
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