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84Troubleshooting
Pro 4 Spotlight Camera
User Manual
• Set your device as an Enabled Device in Geofencing settings. See Enable or disable
geofencing for friends’ mobile devices
on page 84.
Still experiencing issues with geofencing? Contact Arlo Customer Support.
Can’t see video streams in a browser
Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can
stay connected, you must keep ports 443 and 80 open on your router.
To troubleshoot problems with the video stream, check for the conditions in the following
sections
WiFi signal interference on page 84
WiFi signal interference on page 84, Out of range on page 84, and Low battery on page
85.
WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal
interference. If possible, minimize the number of networks, WiFi devices, and transmitted
frequencies in the area where you place your camera. For help with adjusting WiFi settings
such as the channel for your router, check the instructions that came with your router or
contact your Internet service provider (ISP) if they installed your router.
We recommend that you place your camera at least 1 to 3 feet (30 to 100 centimeters) from
your router or Arlo SmartHub or base station if you use one. Allow at least 6½ feet (2 meters)
between each camera or Arlo camera to prevent WiFi signals between the devices from
interfering with each other.
Out of range
Make sure that your camera is close enough to receive a strong WiFi signal. The range of
your router’s WiFi signal can vary depending on the router model and conditions in your
local environment. If you pair your camera to an optional Arlo SmartHub or base station,
we recommend that you place the camera no farther than 300 feet (90 meters) from the
SmartHub or base station. The range might be less if metal objects or thick walls and ceilings
are between a camera and the SmartHub or base station.
Make sure that your cameras display three or four bars of signal strength in the area where
you intend to install them. The camera can work when signal strength is at one or two bars,
but might go out of range intermittently due to uctuations in the environment.
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