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3
2- SELECTING A LOCATION TO INSTALL
This product is designed to be installed indoors only.
DO NOT install this product in a location where it may be subjected to freezing temperatures. If the water
inside your tankless water heater freezes, it can cause severe and permanent damage that is not covered
under your warranty.
DO NOT locate the water heater in a location that is difficult to access.
Make sure that the water heater and hot water outlet pipe are out of reach of children so they are unable to
tamper with the temperature controls or injure themselves by touching the hot water outlet pipe. The outlet
water pipe can get very hot.
This product does NOT require venting.
Avoid installing your tankless water heater in a location prone to excessive humidity, moisture, or dust, or in an
area where it may be splashed with water or other liquids. DO NOT install under water pipes or air conditioning
lines that might leak or condense moisture that could then drip onto the heater. DO NOT install above electrical
boxes or junctions.
CAUTION The water heater should not be located in an area where leakage will result in damage to the
area adjacent to it or to lower floors of the structure. Where such areas cannot be avoided, it is recommended
that a suitable catch pan, adequately drained, be installed under the water heater. Make sure to follow all code
requirements for such installations as required for your area. We recommend that you install a drip pan
(connected to a safe drain) below the water heater to avoid property damage in the unlikely event of a leak.
Alternatively, you can install an active water leak detector and shutoff valve designed to turn off your water
supply in the event that a leak is ever detected.
3- MOUNTING YOUR WATER HEATER
Your tankless water heater should be secured to the mounting surface with 4 screws (minimum 1” (25.4mm)
long) using the built-in mounting brackets on each side of the heater (heaters 18-36kW) and follow the
installation template for heaters 8-13kW. Make sure that the mounting surface is solid and secure, and ensure
that the unit is level prior to securing the screws. For ease of installation and servicing, we recommend that this
product be installed in an upright position with the inlet and outlet water connections at the bottom of the unit
for the 18, 24, 27, and 36 kW heaters, and with the inlet and outlet water connections on the left and right sides
of the unit for the 8, 11, and 13 kW heaters.
Recommended Clearances: 12” (304.8mm) above and below the heater
6” (152.4mm) in front of and to the sides of the heater
Flammable materials should be kept at least 24” (609.6mm) away from your water heater and the hot
water outlet pipe.
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