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2525
www.jbl.com
English
13. TROUBLESHOOTING
Never try to repair the product yourself. If you have problems
using this product, check the following points before you request
services.
System
The unit will not turn on.
• Check if the power cord is plugged into power and the
soundbar.
The soundbar has no response to button pressing.
• Restore the soundbar to factory settings (See the “9.
RESTORE FACTORY SETTINGS” chapter).
Sound
No sound from soundbar
• Make sure that the soundbar is not muted.
• Select the correct audio input source on the remote control.
• Connect the soundbar to your TV or other devices properly
• Restore the soundbar to its factory settings by pressing
and holding , and on the soundbar for more than 5
seconds.
Distorted sound or echo
• If you play audio from your TV through the soundbar, make
sure that your TV is muted or the built-in TV speaker is
disabled.
Audio and video are not synchronized.
• Enable the audio sync function to synchronize audio and
video (See “8.1 Audio sync”).
No height sound effects of Dolby Atmos
• If your TV supports HDMI ARC only, make sure that you have
connected your digital device to the soundbar through the
HDMI IN connector on the soundbar (See “5.1.1 TV (HDMI
ARC / eARC)”)
• Enjoy the sound effects of Dolby Atmos when you play
movies from the TV / HDMI source. For audio streaming over
Bluetooth or casting apps (enabled by Chromecast built-in,
AirPlay or Alexa), Dolby Atmos is not supported.
Bluetooth
A device cannot be connected with the soundbar.
• Check if you have enabled Bluetooth on the device.
• If the soundbar has been paired with another Bluetooth
device, reset Bluetooth (see “5.2.3 To connect to another
Bluetooth device”).
• If your Bluetooth device has ever been paired with the
soundbar, reset Bluetooth on the soundbar, unpair the
soundbar on the Bluetooth device, and then, pair the
Bluetooth device with the soundbar again (see “5.2.3 To
connect to another Bluetooth device”).
• 5G Wi-Fi transmitter power: 5.15 - 5.25GHz <23dBm,
5.25 - 5.35GHz & 5.470 - 5.725GHz <20dBm,
5.725 - 5.825GHz <14dBm (EIRP)
• 2.4G SRD transmitter frequency range: 2406 - 2474 MHz
• 2.4G SRD transmitter power: <10 dBm (EIRP)
Dimensions
• Total soundbar dimensions (W x H x D):
1174 x 56 x 120 mm / 46.2” x 2.2” x 4.7”
• Main soundbar dimensions (W x H x D):
884 x 56 x 120 mm / 34.8” x 2.2” x 4.7”
• Detachable surround speaker dimensions (each)
(W x H x D): 145 x 56 x 120 mm / 5.7” x 2.2” x 4.7”
• Subwoofer dimensions (W x H x D):
305 x 440.4 x 305 mm / 12” x 17.3” x 12”
• Soundbar weight: 3.4 kg / 7.4 lbs
• Detachable surround speaker weight (each): 1.3 kg / 2.8 lbs
• Subwoofer weight: 10 kg / 22 lbs
• Packaging dimensions (W x H x D):
1000 x 375 x 475 mm / 39.4” x 14.8” x 18.7”
• Packaging Weight: 18.9 kg / 41.6 lbs
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