1
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
Owner’s Manual
Care and Operation
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions regarding installation, operation or service.
NOTICE: DO NOT discard this manual!
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer’s
instructions and the Manufactured Home
Construction and Safety Standard, Title 24
CFR, Part 3280 in the United States, or the
Standard for Installation in Mobile Homes,
CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate. This
appliance is not convertible for use with other
gases, unless a certifi ed kit is used.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fi tter.
See Table of Contents for location of additional Commonwealth
of Massachusetts requirements.
Models:
MERC32IN
MERC32IL
MERC32VN
MERC32VL
DANGER
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
A barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and shall be installed for
the protection of children and other at-risk
individuals.
• DO NOT store or use gasoline or other fl am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas sup-
plier’s instructions.
- If you cannot reach your gas supplier, call
the fi re department.
• Installation and service must be performed
by a qualifi ed installer, service agency, or the
gas supplier.
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
MERCURY
SERIES
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
2
Listing Label Information/Location
A. Congratulations
Congratulations on selecting a Majestic gas fi replace, an
elegant and clean alternative to wood burning fi replaces.
The gas fi replace you have selected is designed to provide
the utmost in safety, reliability, and effi ciency.
As the owner of a new fi replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Majestic gas fi replace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Majestic family of fi replace products!
Gas and Electric
Information
Serial Number
Type of Gas
The model information regarding your specifi c fi replace can be found on
the rating plate usually located in the control area of the fi replace.
Model Number
Not Not for use use with with solid solid fuel.fuel.
((Ne Ne doit doit pas entre entre utilise utilise avec avec un un combustible combustible solide).solide).
This This appliance appliance must must be be installed installed in in accordance accordance with with local local codes, codes, if if any; any; if if not, not, follow follow ANSI ANSI Z223.1Z223.1
in in the the USA USA or or CAN/CGA CAN/CGA B149 B149 installation installation codes. codes. (Installer (Installer l’appareil l’appareil selon selon les les codes codes ou ou reglementsreglements
locaux locaux ou, ou, en en l’absence l’absence de de tels tels reglements, reglements, selon selon les les codes codes d’installation d’installation CAN/CGA-B149.)CAN/CGA-B149.)
Type Type of of Gas Gas (Sorte (Sorte De De Gaz)Gaz)::
NNAATURALTURAL GASGAS
MADE MADE IN IN USAUSA
Minimum Minimum Permissible Permissible Gas Gas Supply Supply for for Purposes Purposes of of Input Input Adjustment.Adjustment.
Approved Approved Minimum Minimum (De (De Gaz) Gaz) AcceptableAcceptable 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)
Maximum Maximum Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)
Maximum Maximum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)
Minimum Minimum Manifold Manifold Pressure Pressure (Pression)(Pression) 0.00.0 in in w.c.w.c. (Po. (Po. Col. Col. d’eau)d’eau)
Model:Model:
(Modele):(Modele):
SerialSerial
(Serie):(Serie):
ANSI ANSI Z21XX-XXXX Z21XX-XXXX · · CSA CSA 2.XX-MXX 2.XX-MXX
XXXXXXXXXXXXXXXX
IN IN CANADACANADA
ALTITUDE:ALTITUDE: 0-0000 0-0000 FT.FT. 0000-0000FT.0000-0000FT.
MAX. MAX. INPUT INPUT BTUH:BTUH: 00,00000,000 00,00000,000
MIN. MIN. INPUT INPUT BTUH:BTUH: 00,00000,000 00,00000,000
ORIFICE ORIFICE SIZE:SIZE: #XXXXX#XXXXX #XXXXX#XXXXX
XXXXXXXXXXXXXXXX
Total Total Electrical Electrical Requirements: Requirements: 000Vac, 000Vac, 00Hz., 00Hz., less less than than 00 00 AmperesAmperes
Majestic, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or fi nishing changes.
1
1
Welcome
Brand: ________________________________________________ Model Name: ___________________________
Serial Number: __________________________________________ Date Installed: __________________________
Appliance Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
appliance information
below.
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________
3
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
1 Welcome
A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
B. Limited Lifetime Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Product Specifi c Information
A. Appliance Certifi cation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
B. Glass Specifi cations (Tempered) . . . . . . . . . . . . . . . . . . . . 6
C. BTU Specifi cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 Important Safety and Operating Information
A. Appliance Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
B. General Operating Parts . . . . . . . . . . . . . . . . . . . . . . . . . . 8
C. Fuel Specifi cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
D. Good Faith Wall Surface/TV Guidelines . . . . . . . . . . . . . . 8
E. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . 10
F. Lighting Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
G. Appliance Break-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
H. Heat Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
I. Operation During A Power Outage . . . . . . . . . . . . . . . . . . . 13
J. Detailed Component Operating Instructions . . . . . . . . . . . 14
4 Maintenance and Service
A. Maintenance: Frequency and Tasks . . . . . . . . . . . . . . . . 15
B. Maintenance Tasks - Homeowner . . . . . . . . . . . . . . . . . . 15
C. Maintenance Tasks - Qualifi ed Service Technician . . . . . 16
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 18
B. Troubleshooting - IntelliFire™ Ignition System . . . . . . . . . 19
C. Troubleshooting - Standing Pilot Ignition . . . . . . . . . . . . . 21
6 Reference Materials
A. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
B. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
C. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
= Contains updated information.
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
4
B. Limited Lifetime Warranty
X Molded refractory panels
4021-645H 10/15 Page 1 of 2
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT
gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance
will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered compo-
nents manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period,
HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its
obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product
itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty
is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
Warranty coverage begins on the date of original purchase. In the case of new home construction, warranty coverage
begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent,
authorized HHT dealer/ distributor, whichever occurs earlier. The warranty shall commence no later than 24 months
following the date of product shipment from HHT, regardless of the installation or occupancy date. The warranty period for
parts and labor for covered components is produced in the following table.
The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for
gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet, and coal appliances. These
time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.
See conditions, exclusions, and limitations on next page.
Parts Labor Gas Wood Pellet
EPA
Wood
Coal Electric Venting
XXXXXXX
All parts and material except as
covered by Conditions,
Exclusions, and Limitations
listed
XXX
Igniters, electronic components,
and glass
XXXXX Factory-installed blowers
X Firepots and burnpots
5 years 1 year X X Castings and baffles
7 years 3 years X X X
Manifold tubes,
HHT chimney and termination
10
years
1 year X Burners, logs and refractory
Limited
Lifetime
3 yearsXXXXX Firebox and heat exchanger
XXXXXXX
All replacement parts
beyond warranty period
Warranty Period
HHT Manufactured Appliances and Venting
1 Year
Components Covered
3 years
2 years
90 Days
X
Ignition Modules
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Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
B. Limited Lifetime Warranty (continued)
WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of
HHT authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance
resides.
• Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary parts, contact
the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service
from a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges
for parts are not covered by this warranty.
This warranty is void if:
• The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel finishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
• The owner’s exclusive remedy and HHT’s sole obligation under this warranty, under any other warranty, express or
implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above. In no
event will HHT be liable for any incidental or consequential damages caused by defects in the appliance. Some states
do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you.
This warranty gives you specific rights; you may also have other rights, which vary from state to state. EXCEPT TO
THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY
SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts
include: paint, wood, pellet and coal gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints
related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to
install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper opera-
tion, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/
incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting
caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or
forced air furnaces or other such causes; (6) use of fuels other than those specified in the operating instructions; (7)
installation or use of components not supplied with the appliance or any other components not expressly authorized
and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing;
and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
• Non-HHT venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Informa-
tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider-
ation must be given to appliance location and configuration, environmental conditions, insulation and air tightness of
the structure.
4021-645H 10/15 Page 2 of 2
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
6
B. Glass Specifi cations (Tempered)
Hearth & Home Technologies appliances manufactured
with tempered glass may be installed in hazardous lo-
cations such as bathtub enclosures as defi ned by the
Consumer Product Safety Commission (CPSC). The
tempered glass has been tested and certifi ed to the re-
quirements of ANSI Z97.1 and CPSC 16 CFR 1202
(Safety Glazing Certifi cation Council SGCC# 1595 and
1597. Architectural Testing, Inc. Reports 02-31919.01
and 02-31917.01).
This statement is in compliance with CPSC 16 CFR Sec-
tion 1201.5 “Certifi cation and labeling requirements”
which refers to 15 U.S. Code (USC) 2063 stating “…Such
certifi cate shall accompany the product or shall otherwise
be furnished to any distributor or retailer to whom the
product is delivered.”
Some local building codes require the use of tempered
glass with permanent marking in such locations. Glass
meeting this requirement is available from the factory.
Please contact your dealer or distributor to order.
C. BTU Specifi cations
This product is listed to ANSI standards for “Vented Gas
Fireplace Heaters” and applicable sections of “Gas Burn-
ing Heating Appliances for Manufactured Homes and
Recreational Vehicles”, and “Gas Fired Appliances for
Use at High Altitudes”.
A. Appliance Certifi cation
NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE.
This appliance is tested and approved as either supplemen-
tal room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
NOTICE: This installation must conform with local codes.
In the absence of local codes you must comply with the
National Fuel Gas Code, ANSI Z223.1-latest edition in
the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
2
2
Product Specifi c Information
MODELS: MERC32IN, MERC32IL, MERC32VN, MERC32VL
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Direct Vent Heater
STANDARD: ANSI Z21.88-2014/CSA 2.33-2014
Models
Maximum
Input
BTU/h
Minimum
Input
BTU/h
Orifi ce
Size
(DMS)
MERC32IN (NG)
(0-2000 FT)
19,100 13,500 #45
MERC32IL (LP)
(0-2000 FT)
19,100 14,500 #55
MERC32VN (NG)
(0-2000 FT)
19,100 13,500 #45
MERC32VL (LP)
(0-2000 FT)
19,100 14,500 #55
Installation and service of this
appliance should be performed
by qualifi ed personnel. Hearth &
Home Technologies recommends
NFI certifi ed professionals.
7
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
WARNING! DO NOT operate fi replace before reading
and understanding operating instructions. Failure
to operate fi replace according to operating instructions
could cause fi re or injury.
Young children should be carefully supervised when they
are in the same room as the appliance. Toddlers, young
children and others may be susceptible to accidental
contact burns.
• A physical barrier is recommended if there are at risk
individuals in the house.
• To restrict access to a fi replace or stove, install an
adjustable safety gate to keep toddlers, young children
and other at risk individuals out of the room and away
from hot surfaces.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot fi replace, whether
operating or cooling down.
• Teach children to NEVER touch the fi replace.
A. Appliance Safety
• Consider not using the fi replace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/safety-information.
To prevent unintended operation when not using your fi re-
place for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Unplug 3 volt adapter plug (IPI) and remove batteries on
IPI models.
• Turn off gas controls valve on standing pilot models.
When lighting the pilot light on fi replaces with a standing
pilot, remove the fi xed glass assembly so you can de-
tect presence of residual gas build-up. See Standing Pilot
Lighting instructions and Maintenance Tasks.
3
3
Important Safety and Operating Information
Clear Space
WARNING! DO NOT place combustible objects in front
of the fi replace or block louvers. High temperatures could
start a fi re. See Figure 3.1.
Avoid placing candles and other heat-sensitive objects
on mantel or hearth. Heat could damage these objects.
Figure 3.1 Clear Space Requirement - All Models
CLEAR SPACE
3 FT. IN
FRONT OF
FIREPLACE
Over Firing
The appliance is considered to be over fi ring if the fl ames
are contacting the top of the fi rebox. Call a qualifi ed service
technician to service the appliance
A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with this appliance and
shall be installed for the protection of children and other
at-risk individuals. DO NOT operate the appliance with
the barrier removed. If the barrier becomes damaged,
the barrier shall be replaced with the manufacturer’s
barrier for this appliance.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
DANGER
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
• Keep children away.
• CAREFULLY SUPERVISE children in same room
as fi replace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
fl ammable materials.
• Clothing, furniture, draperies, and other fl ammable
materials must not be placed on or near the
appliance.
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
8
MEASUREMENTS FROM
TOP EDGE OF THE OPENING
6 in.
18 in.
24 in.
30 in.
36 in.
48 in.
TO CEILING
42 in.
12 in.
120°F
110°F
115°F
125°F
130°F
140°F
150°F
APPLIANCE FRONT
FIREPLACE
OPENING
100°F
Figure 3.2 General Operating Parts
B. General Operating Parts
C. Fuel Specifi cations
Figure 3.2 references the general operating parts of the
appliance and the section of this manual in which they are
discussed.
WARNING! Risk of Fire or Explosion! Appliance must
be set up for compatible gas type!
• This appliance is designed to operate on either natural
gas or propane. Make sure the appliance is compatible
with gas type selected for installation site.
• Conversions must be made by a qualified service
technician using Hearth & Home Technologies specifi ed
and approved parts.
DECORATIVE FRONT
SECTION 4.B, 6.A.
FIXED GLASS ASSEMBLY
(NOT SHOWN)
SECTION 4.B.
MANTEL
HEARTH
FAN KIT
SECTION 3.H, 6.A.
Figure 3.3. Good Faith Wall Surface Temperatures Above Appliance
D. Good Faith Wall Surface/TV Guidelines
NOTICE: Temperatures listed above are taken with a
temperature measuring probe as prescribed by the test
standard used for appliance certifi cation. Temperatures
on walls or mantels taken with an infrared thermometer
may yield increased temperatures of up to 30 degrees or
more depending on the thermometer settings and material
characteristics being measured.
9
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
Good Faith Guidelines for TV Installa on’s above a Typical Gas Fireplace
Item Minimum Dimensions
A 2.5 inches
B
2 inches minimum to 3 inches
maximum
C 18 inches
D
Wall Brkt + TV Thickness + 2.5
inches
BB
A
Fireplace
TV
Mantel
A
C
Notes:
1. These are good faith recommended clearances only and not a guarantee of compliance with all TV
manufacturers’ maximum allowable opera
ng temperatures.
2. Since every home has unique air ow characteris
cs and maximum allowable opera ng temperatures
can vary from manufacturer to manufacturer and from model to model, actual TV temperatures should
be validated at the
me of each installa on. TVs should not be used in situa ons where the actual TV
temperature exceeds the manufacturers’ maximum allowable opera
ng temperatures iden ed in the
TV’s technical specica
ons. Contact the TV’s manufacturer directly if you cannot locate this
informa
on or have ques ons regarding the informa
on.
3. Mantel height and depth must conform to mantle requirements ƐƉĞĐŝĮed in the replace installa
on
manual.
4. “C” dimension taken from the top of the hood or ĮƌĞƉůace opening.
5.
Sugges ons on how to further reduce TV temperatures:
a. Increase “A” dimension.
b. Increase “C” dimension, however, increasing “B” dimension beyond maximum recommended
typically results in higher temperatures.
TV Wall
Bracket
D
Fireplace
C
TV on the wall
TV recessed into the wall
Figure 3.4. Good Faith TV Guidelines
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
10
E. Before Lighting Appliance
Before operating this fi replace for the fi rst time, have a
qualifi ed service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the fi rebox.
• Review proper placement of logs, ember material and/
or other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate fi replace with fi xed glass assembly removed.
Determine if this fi replace has a standing pilot or an
Intellifi re ignition system. Ask your dealer or open control
access panel, look at gas valve assembly.
• A standing pilot ignition will have a red or black ignitor
button (refer to Figure 3.5).
• An Intellifi re ignition system will not have a button.
Figure 3.5 Ignitor Button
RED OR BLACK BUTTON
11
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
F. Lighting Instructions
FOR YOUR SAFETY READ BEFORE LIGHTING
TO TURN OFF GAS TO APPLIANCE
1. This appliance is equipped with an ignition device which
automatically lights the burner. DO NOT try to light the burner by hand.
1. Equipped with wall switch: Turn ON/OFF switch to OFF.
Equipped with remote or wall control: Press OFF button.
Equipped with thermostat: Set temperature to lowest setting.
WARNING: If you do not follow these instructions exactly, a fi re or explosion may result causing property damage, personal injury or loss of life.
WARNING:
NOT FOR USE WITH SOLID FUEL
GAS
VALVE
For additional information on operating your
Hearth & Home Technologies fi replace, please refer to www.fi replaces.com.
A. This appliance is equipped with an intermittent pilot ignition (IPI) device which
automatically lights the burner. DO NOT try to light the burner by hand.
B. BEFORE LIGHTING, smell all around the appliance area for gas. Be sure to smell
next to the fl oor because some gas is heavier than air and will settle on the fl oor.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do not use any phone in your building.
DO NOT CONNECT LINE VOLTAGE (110/120 VAC OR 220/240 VAC) TO THE CON-
TROL VALVE.
Improper installation, adjustment, alteration, service or maintenance can cause
injury or property damage. Refer to the owner’s information manual provided with
this appliance. For assistance or additional information, consult a qualifi ed installer,
service agency or the gas supplier.
This appliance needs fresh air for safe operation and must be installed so there are
provisions for adequate combustion and ventilation air.
If not installed, operated, and maintained in accordance with the manufacturer’s in-
structions, this product could expose you to substances in fuel or fuel combustion which
are known to the State of California to cause cancer, birth defects, or other reproductive
harm.
Keep burner and control compartment clean. See installation and operating instruc-
tions accompanying appliance.
Hot while in operation. DO NOT touch. Keep children, clothing, furniture, gasoline
and other liquids having fl ammable vapors away.
DO NOT operate the appliance with fi xed glass assembly removed, cracked or
broken. Replacement of the fi xed glass assembly should be done by a licensed or
qualifi ed service person.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas sup-
plier’s instructions.
• If you cannot reach your gas supplier, call the fi re department.
C. Use only your hand to push in or turn the gas control knob. Never use tools. If
the knob will not push in or turn by hand, DO NOT try to repair it, call a qualifi ed
service technician. Force or attempted repair may result in a fi re or explosion.
D. DO NOT use this appliance if any part has been under water. Immediately call
a qualifi ed service technician to inspect the appliance and to replace any part of
the control system and any gas control which has been under water.
For use with natural gas and propane. A conversion kit, as supplied by the manufac-
turer, shall be used to convert this appliance to the alternate fuel.
Also Certifi ed for Installation in a Bedroom or a Bedsitting Room.
This appliance must be installed in accordance with local codes, if any; if none,
follow the National Fuel Gas Code, ANSIZ223.1/ NFPA 54, or the National Gas and
Propane Installation code, CSA B149.1.
LIGHTING INSTRUCTIONS (IPI)
2. Wait fi ve (5) minutes to clear out any gas. Then smell for gas, including near the
fl oor. If you smell gas, STOP! Follow “B” in the Safety Information located on the
top of this label. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch to ON.
Equipped with remote or wall control: Press ON or FLAME button.
Equipped with thermostat: Set temperature to desired setting.
4. If the appliance does not light after three tries, call your service technician or gas
supplier.
2. Service technician should turn off electric power to the control when performing
service.
DANGER
HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.
CAUTION:
A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this
appliance and shall be installed for the protection of children and other at-risk individuals.
593-913i
Lighting Instructions (IPI)
The IPI system may be operated with two D-cell batteries. When using batteries, unplug the transformer. To prolong battery
life, remove them when using the transformer.
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
12
Lighting Instructions (Standing Pilot)
3. Push in gas control knob slightly and turn clockwise to “OFF”.
DO NOT force.
6. Turn knob on gas control counterclockwise to “PILOT”.
7. Push in control knob all the way and hold in. Immediately depress red or
black piezo button. It may require several depressions of the red or black
piezo button until PILOT lights . If PILOT light does not light after 10 sec-
onds, return to step 2. Continue to hold the control knob in for about one
minute after the pilot is lit. Release knob and it will pop back out. Pilot
should remain lit. If it goes out, repeat steps 2 through 5.
8. Reinstall fi xed glass assembly. Reinstall decorative front.
9. Turn gas control knob counterclockwise to “ON”.
10. Turn on electric power to the appliance.
11. To light burner, turn the wall control or on/off switch to “ON”.
1 Turn off all electric power to the appliance
2. Push in gas control knob slightly to turn clockwise
to “OFF”.
Note: Knob cannot be turned from “PILOT” to “OFF” unless
knob is pushed in slightly. DO NOT force.
3. Open the fi xed glass assembly. You may need to remove the decora-
tive front.
4. Wait fi ve (5) minutes to clear out any gas. Then smell for gas, includ-
ing near the fl oor. If you smell gas, STOP! Follow “B” in the Safety
Information located at the top of this label.
5. Find the pilot. The pilot is inside combustion chamber next to the
main burner.
FOR YOUR SAFETY READ BEFORE LIGHTING
TO TURN OFF GAS TO APPLIANCE
1. Turn off all electric power to the appliance if service is to provided.
2. Move switch to “OFF” position.
WARNING: If you do not follow these instructions exactly, a fi re or explosion may result causing property damage, personal injury or loss of life.
WARNING:
NOT FOR USE WITH SOLID FUEL
For additional information on operating your
Hearth & Home Technologies fi replace, please refer to www.fi replaces.com.
A. This appliance has a pilot which must be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING, smell all around the appliance area for gas. Be sure to smell
next to the fl oor because some gas is heavier than air and will settle on the fl oor.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do not use any phone in your building.
DO NOT CONNECT LINE VOLTAGE (110/120 VAC OR 220/240 VAC) TO THE CON-
TROL VALVE.
Improper installation, adjustment, alteration, service or maintenance can cause
injury or property damage. Refer to the owner’s information manual provided with
this appliance. For assistance or additional information, consult a qualifi ed installer,
service agency or the gas supplier.
This appliance needs fresh air for safe operation and must be installed so there are
provisions for adequate combustion and ventilation air.
If not installed, operated, and maintained in accordance with the manufacturer’s in-
structions, this product could expose you to substances in fuel or fuel combustion which
are known to the State of California to cause cancer, birth defects, or other reproductive
harm.
Keep burner and control compartment clean. See installation and operating instruc-
tions accompanying appliance.
Hot while in operation. DO NOT touch. Severe burns may result. Keep children, cloth-
ing, furniture, gasoline and other liquids having fl ammable vapors away.
DO NOT operate the appliance with fi xed glass assembly removed, cracked or
broken. Replacement of the fi xed glass assembly should be done by a licensed or
qualifi ed service person.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas sup-
plier’s instructions.
• If you cannot reach your gas supplier, call the fi re department.
C. Use only your hand to push in or turn the gas control knob. Never use tools. If
the knob will not push in or turn by hand, DO NOT try to repair it, call a qualifi ed
service technician. Force or attempted repair may result in a fi re or explosion.
D. DO NOT use this appliance if any part has been under water. Immediately call
a qualifi ed service technician to inspect the appliance and to replace any part of
the control system and any gas control which has been under water.
For use with natural gas and propane. A conversion kit, as supplied by the manufac-
turer, shall be used to convert this appliance to the alternate fuel.
Also Certifi ed for Installation in a Bedroom or a Bedsitting Room.
This appliance must be installed in accordance with local codes, if any; if none,
follow the National Fuel Gas Code, ANSIZ223.1/ NFPA 54, or the National Gas and
Propane Installation code, CSA B149.1.
LIGHTING INSTRUCTIONS
DANGER
HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.
CAUTION:
A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance
and shall be installed for the protection of children and other at-risk individuals.
464-903i
13
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
G. Appliance Break-In
Initial Break-in Procedure
• The fireplace should be run three to four hours
continuously on high.
• Turn the fi replace off and allow it to completely cool.
• Remove fi xed glass assembly. See Section 4.B.
• Clean fi xed glass assembly. See Section 4.B.
• Replace the fi xed glass assembly and run continuously
on high an additional 12 hours.
This cures the materials used to manufacture the fi re-
place.
NOTICE! Open windows for air circulation during fi re-
place break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
I. Operation During A Power Outage
The IntelliFire intermittent pilot ignition system comes
with a battery backup system that enables the system
to operate in a power outage. A factory-installed battery
pack is located in the control cavity of the appliance. See
Figure 3.6. Batteries should not be placed in the battery
tray while using electrical power to operate the fi replace.
Remove batteries from battery tray when power has been
restored.
To Operate Fireplace Using Battery Power (DC):
1. Access the control cavity of the appliance. See Figure
3.6 for location. The decorative front may need to be
removed.
2. Locate the battery tray and insert two D cell batteries.
Battery polarity must be correct or module damage will
occur. A complete wiring diagram is included in the
Electrical section of the Appliance Installation Manual.
3. Turn the appliance on according to the instructions
below for the appropriate type of control:
Standard Wall Switch or Factory-Installed ON/OFF
Switch:
• Toggle the switch as you would under normal
circumstances.
Multifunctional Wired Wall Switch Control System:
• Locate the wired wall switch control module in control
cavity.
• Locate battery operation switch on the side of the
module.
• Slide the switch to the BATTERY ON or ON position.
NOTICE: Batteries should only be used as a power source
in the event of an emergency power outage. Batteries
should not be used as a primary long-term power source.
NOTICE: Some functionality will be lost when using battery
backup including remote control, fan, lights, or any other
auxiliary functions that require household 110-120 VAC
power.
H. Heat Management
Heat Output
The Mercury models have a variable burn rate which is
controlled by the HI/LO knob on the gas valve. Therefore
the fl ame height is adjustable. The HI/LO knob is shown
in Figure 3.6. It is located in the control cavity of the
appliance. The HI/LO knob may be adjusted as desired
by turning counterclockwise to the HIGH position and by
turning clockwise to the LO position.
If an optional fan is installed, the fan speed is controlled
by adjusting the speed control knob. Turn the knob to
increase the fan speed as desired.
CONTROL
CAVITY
VALVE
HI/LO KNOB
Figure 3.6 Control Cavity/Valve Location
To Return to Operation Using Electrical (AC) Power:
Standard Wall Switch or Factory-Installed ON/OFF
Switch:
• Toggle the switch to OFF and remove the batteries
from the battery tray. Replace decorative front on
appliance.
Multifunctional Wired Wall Switch Control System:
• Slide the switch to the OFF position. Remove the
batteries from the battery tray. Replace decorative
front on appliance.
IntelliFire™ Ignition System
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
14
J. Detailed Component Operating Instruc-
tions
Optional Fan Kit (IPI or Standing Pilot)
If desired, a fan kit may be added. Contact your dealer
to order the correct fan kit. Heat management for the fan
is discussed in Section 3.H. Detailed instructions are in-
cluded with the fan kit.
IntelliFire™ Ignition System
IntelliFire™, an ignition system exclusively featured in
Hearth & Home Technologies products, is an energy-
saving pilot ignition system for gas fi replaces and inserts.
It provides an ignition fl ame only when needed and has
a battery backup system that supplies power to spark the
ignition fl ame in the event of a power outage.
Intellifi re™ is an intermittent pilot ignition, which is an
electronic system. The term Intermittent is used because
the pilot burner fl ame is only present when the main
burner is operating. When the main burner is off the pilot
is also off.
NOTICE: Batteries should not be placed in the battery
pack while using the transformer. Remove batteries before
using the transformer, and unplug the transformer before
installing the batteries. Battery polarity must be correct or
module damage will occur.
I. Operation During A Power Outage
The MERC32VN and MERC32VL models do not require
electrical power to operate. Electrical power is required
for accessories such as a remote control and/or fan.
Standing Pilot
Appliance ON/OFF
A wall control, thermostat or remote control may be used
to control the ON/OFF function of the appliance. Follow
instructions included with the installed control.
Standing Pilot Ignition System
A standing pilot system includes a millivolt control valve,
standing pilot, thermopile generator, thermocouple fl ame
sensor, and piezo igniter. See Section 3.F for standing
pilot lighting instructions.
15
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.
CAUTION! Handle fi xed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Prepare a work area large enough to accommodate fi xed
glass assembly and door frame by placing a drop cloth
on a fl at, stable surface.
Note: Fixed glass assembly and gasketing may have res-
idue that can stain carpeting or fl oor surfaces.
• Remove door or decorative front from fi replace and set
aside on work surface.
WARNING! Risk of Asphyxiation! Handle fi xed glass
assembly with care. Inspect the gasket to ensure it is
undamaged and inspect the glass for cracks, chips or
scratches.
• DO NOT strike, slam or scratch glass.
• DO NOT operate fi replace with glass removed, cracked,
broken or scratched.
• Replace as a complete assembly.
Removing Fixed Glass Assembly
• Pull the four glass assembly latches out of the groove
on the glass frame. Remove glass assembly from the
appliance. See Figure 4.1.
Replacing Fixed Glass Assembly
• Replace the glass assembly on the appliance. Pull
out and latch the four glass assembly latches into the
groove on the glass frame.
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
• Carefully set fi xed glass assembly in place on fi replace.
Hold glass in place with one hand and secure glass
latches with the other hand.
• Reinstall decorative front.
B. Maintenance Tasks - Homeowner
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to excessive
lint from carpeting, bedding material, et cetera. It is im-
perative that control compartments, burners and circulat-
ing air passageways of the appliance be kept clean. Any
safety screen, guard, or barrier removed for servicing the
appliance must be replaced prior to operating the appli-
ance.
CAUTION! Risk of Burns! The fi replace shall be turned
off and cooled before servicing.
When properly maintained, your fi replace will give you
many years of trouble-free service. Contact your dealer
to answer questions regarding proper operation, trou-
bleshooting and service for your appliance. Visit www.
hearthnhome.com to locate a dealer. We recommend an-
nual service by a qualifi ed service technician.
Any safety screen or guard removed for servicing must be
replaced prior to operating the fi replace.
Installation and repair should be done by a qualifi ed service
technician only. The appliance should be inspected before
use and at least annually by a professional service person.
4
4
Maintenance and Service
Task Frequency To be completed by
Glass Cleaning Seasonally
Homeowner
Decorative
Front
Annually
Remote Control Seasonally
Venting Seasonally
Gasket Seal
and Glass
Inspection
Annually
Qualifi ed Service
Technician
Log Inspection Annually
Firebox
Inspection
Annually
Control
Compartment &
fi rebox Top
Annually
Burner Ignition
& Operation
Annually
A. Maintenance: Frequency and Tasks
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
16
Decorative Front
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair
as necessary.
• Check that mesh is not obstructed.
• Vacuum and dust surfaces.
Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote con-
trol instructions.
• Locate remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.
• Place batteries as needed in remote transmitters and
battery-powered receivers.
• Place remote control out of reach of children.
If not using your fi replace for an extended period of time
(summer months, vacations/trips, etc), to prevent unin-
tended operation:
• Remove batteries from remote controls.
• Unplug 3 volt adapter plug on IPI models.
Venting
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.
• Verify termination cap clearance to subsequent construc-
tion (building additions, decks, fences, or sheds).
• Inspect for corrosion or separation.
• Verify weather stripping, sealing and fl ashing remains
intact.
• Inspect draft shield to verify it is not damaged or missing.
C. Maintenance Tasks - Qualifi ed Service
Technician
The following tasks must be performed by a qualifi ed ser-
vice technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualifi ed Service Technician
Tools needed: Protective gloves, drop cloth and a stable
work surface.
• Inspect gasket seal and its condition.
• Inspect fi xed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Confi rm there is no damage to glass or glass frame.
Replace as necessary.
• Verify that fi xed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Logs
Frequency: Annually
By: Qualifi ed Service Technician
Tools needed: Protective gloves.
• Inspect for damaged or missing logs. Replace as neces-
sary. Refer to Installation manual for log placement instruc-
tions.
• Verify correct log placement and no fl ame impingement
causing sooting. Correct as necessary.
Firebox
Frequency: Annually
By: Qualifi ed Service Technician
Tools needed: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.
• Replace fi replace if fi rebox has been perforated.
Figure 4.1 Fixed Glass Assembly
LATCHES
(
BOTH BOTTOM
AND TOP)
GLASS
ASSEMBLY
17
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
Control Compartment and Firebox Top
Frequency: Annually
By: Qualifi ed Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust
cloths
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.
Burner Ignition and Operation
Frequency: Annually
By: Qualifi ed Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk
broom, fl ashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Replace ember material with new dime-size pieces.
DO NOT block ports or obstruct lighting paths. Refer
to appliance installation manual for proper ember
placement.
• Verify batteries have been removed from battery back-
up IPI systems to prevent premature battery failure or
leaking.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.
• Inspect for lifting or other fl ame problems.
• Verify air shutter setting is correct. See Installation
Manual for required air shutter setting. Verify air shutter
is clear of dust and debris.
• Inspect orifi ce for soot, dirt and corrosion. Verify orifi ce
size is correct. See Service Parts List for proper orifi ce
sizing.
• Inspect pilot fl ame pattern and strength. See Figures 4.2
and 4.3 for proper pilot fl ame pattern. Clean or replace
orifi ce spud as necessary.
• Inspect thermocouple/thermopile or IPI fl ame sensing
rod for soot, corrosion and deterioration. Polish with fi ne
steel wool or replace as required.
• Verify thermocouple/thermopile millivolt output. Replace
pilot as necessary (Standing pilot only).
• Verify that there is not a short in fl ame sense circuit
by checking continuity between pilot hood and fl ame
sensing rod. Replace pilot as necessary (IPI only).
Figure 4.2 IPI Pilot Flame Patterns
Figure 4.3 Standing Pilot Flame Patterns
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
18
5
5
Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.majesticproducts.com
to locate a dealer.
ISSUE SOLUTIONS
Condensation on the glass
This is a result of gas combustion and temperature variations. As the fi replace warms, this
condensation will disappear.
Blue fl ames
This is a result of normal operation and the fl ames will begin to yellow as the fi replace is al-
lowed to burn for 20 to 40 minutes.
Odor from fi replace
When fi rst operated, this fi replace may release an odor for the fi rst several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from fi nishing materials and adhesives used around the fi replace.
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fi replace glass cleaner may be necessary. See
your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the fi replace.
Is it normal to see the pilot fl ame burn
continually?
In an intermittent pilot ignition system (IPI), the pilot fl ame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot fl ame to
remain lit. In a standing pilot system the pilot will always stay on.
Power Outages
Battery backup (IPI Models)
This appliance (IPI Models) can be operated on battery power in the event of a power out-
age. To access the battery pack, the decorative front, mesh and glass assembly must be
removed. Refer to Section 3 for more details.
Wall above appliance feels hot to
the touch.
No action necessary. This appliance ships with a non-combustible material attached. Speci-
fi cations of the attached non-combustible material are listed in the Installer’s Manual for this
appliance.
19
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualifi ed service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualifi ed service technician. Contact
your dealer to arrange a service call by a qualifi ed service technician.
B. Troubleshooting - IntelliFire™ Ignition System
Symptom Possible Cause Corrective Action
1. Pilot won’t light.
The ignitor/module
makes noise, but no
spark.
A. Incorrect wiring. Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are
connected to correct terminals on module and pilot assembly.
B. Loose connections or electrical
shorts in the wiring.
Verify no loose connections or electrical shorts in wiring from mod-
ule to pilot assembly. Verify connections underneath pilot assem-
bly are tight; also verify connections are not grounding out to metal
chassis, pilot burner, pilot enclosure, mesh screen if present, or any
other metal object.
C. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be
approximately .095 in. (2.41 mm) to .135 in. (3.43 mm).
D. Module. Turn ON/OFF rocker switch or wall switch to OFF position. Remove
ignitor wire “I” from module. Place a grounded wire about 3/16 in. (5
mm) away from “I” terminal on module. Place ON/OFF rocker switch
or wall switch in ON position. If there is no spark at “I” terminal module
must be replaced. If there is a spark at “I” terminal, module is fi ne.
Inspect pilot assembly for shorted sparker wire or cracked insulator
around electrode. Replace pilot if necessary.
2. Pilot won’t light,
there is no noise or
spark.
A. No power or transformer installed
incorrectly.
Verify that transformer is installed and plugged into module. Check
voltage of transformer under load at spade connection on module
with ON/OFF switch in ON position. Acceptable readings of a good
transformer are between 3.2 and 2.8 volts AC.
B. A shorted or loose connection in
wiring confi guration or wiring har-
ness.
Remove and reinstall the wiring harness that plugs into module.
Verify there is a tight fi t. Verify pilot assembly wiring to module. Re-
move and verify continuity of each wire in wiring harness. Replace
any damaged components.
C. Improper wall switch wiring. Verify that 110-120 VAC power is “ON” to junction box.
D. Module not grounded. Verify black ground wire from module wire harness is grounded to
metal chassis of appliance.
E. Module. Turn ON/OFF rocker switch or wall switch to OFF position. Remove
ignitor wire “I” from module. Place ON/OFF rocker switch or wall
switch in ON position. If there is no spark at “I” terminal module
must be replaced. If there is a spark at “I” terminal, module is fi ne.
Inspect pilot assembly for shorted sparker wire or cracked insulator
around electrode.
3. Pilot sparks, but
Pilot will not light.
A. Gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet
pressure reading is within acceptable limits.
B. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be
approximately .095 in. (2.41 mm) to .135 in. (3.43 mm).
C. Module is not grounded. Verify module is securely grounded to metal chassis of appliance.
D. Module voltage output / Valve/Pilot
solenoid ohms readings.
Verify battery voltage is at least 2.7 volts. Replace batteries if volt-
age is below 2.7.
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
20
Symptom Possible Cause Corrective Action
4. Pilot lights but contin-
ues to spark, and main
burner will not ignite.
(If the pilot continues
to spark after the
pilot fl ame has been lit,
fl ame rectifi cation has
not occurred.)
A. A shorted or loose connection in fl ame
sensing rod.
Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify con-
nections are not grounding out to metal chassis, pilot burn-
er, pilot enclosure or screen if present, or any other metal
object.
B. Poor fl ame rectifi cation or contaminated
fl ame sensing rod.
With fi xed glass assembly in place, verify that fl ame is en-
gulfi ng fl ame sensing rod on left side of pilot hood. Flame
sensing rod should glow shortly after ignition. Verify cor-
rect pilot orifi ce is installed and gas inlet is set to pressure
specifi cations. Polish fl ame sensing rod with fi ne steel wool
to remove any contaminants that may have accumulated on
fl ame sensing rod.
C. Module is not grounded. Verify module is securely grounded to metal chassis of ap-
pliance. Verify that wire harness is fi rmly connected to the
module.
D. Damaged pilot assembly or contami-
nated fl ame sensing rod.
Verify that ceramic insulator around the fl ame sensing rod
is not cracked, damaged, or loose. Verify connection from
fl ame sensing rod to white sensor wire. Polish fl ame sens-
ing rod with fi ne steel wool to remove any contaminants
that may have accumulated on fl ame sensing rod. Verify
continuity with a multimeter with ohms set at lowest range.
Replace pilot if any damage is detected.
E. Module. Turn ON/OFF rocker switch or wall switch to OFF position.
Remove ignitor wire “I” from module. Place ON/OFF rocker
switch or wall switch in ON position. If there is no spark at “I”
terminal module must be replaced. If there is a spark at “I”
terminal, module is fi ne.
21
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
C. Troubleshooting - Standing Pilot Ignition
Standing Pilot Ignition System
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualifi ed service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualifi ed service technician. Contact
your dealer to arrange a service call by a qualifi ed service technician.
Symptom Possible Causes Corrective Action
1. After repeated triggering
of the red or black piezo
ignitor button, the spark
ignitor will not light the
pilot.
A. No gas or low gas pressure. Check the remote shut-off valves from the appliance. Usually, there
is a valve near the gas main. There can be more than one valve be-
tween the appliance and the main.
B. No LP in tank. Check the LP (propane) tank. You may be out of fuel.
C. Ignitor. Check the spark at the electrode and pilot. If no spark and electrode
wire is properly connected, replace the ignitor. Verify that there is no
short in electrode wire.
D. Pilot or misaligned electrode
(spark at electrode).
Using match, light the pilot. If the pilot lights, turn off the pilot and trig-
ger the piezo ignitor button again. If the pilot lights, an improper gas/
air mixture caused the bad lighting and a longer purge period is rec-
ommended. If the pilot will not light, ensure the gap at the electrode
and pilot is one-eighth in. to have a strong spark. If the gap is OK,
replace the pilot.
2. The pilot will not stay lit
after carefully following
the lighting instructions.
A. Thermocouple. Check that the pilot fl ame impinges on the thermocouple. Adjust the
pilot for proper fl ame impingement.
Ensure that the thermocouple connection at the gas valve is fully in-
serted and tight (hand tighten plus 1/4 turn).
Verify proper voltage output from the thermocouple to the valve.
Place one millivolt meter lead wire on the thermocouple copper lead.
Place the second lead wire on the solder button on the back of the
valve (blue wire). Start the pilot and hold the valve knob in. The mil-
livolt reading should read 8-16 millivolts. If millivolt reading is less
than 8 millivolts, replace thermocouple.
B. Improper gas inlet pressure. Natural gas should be 5-10 in. w.c. LP should be 11-13 in. w.c. Verify
pressure with manometer.
C. Valve. If the thermocouple is producing 8-16 millivolts, replace control valve.
3. The pilot is burning,
there is no burner
fl ame, the valve knob is
in the ON position, and
the ON/OFF switch is in
the ON position.
A. ON/OFF switch or wires. Check the ON/OFF switch and wires for proper connections. Place
the jumper wires across the terminals at the ON/OFF switch. If the
burner comes on, replace the ON/OFF switch. If the ON/OFF switch
is OK, place the jumper wires across the ON/OFF switch wires at the
gas valve. If the burner comes on, the wires are faulty or connections
are bad.
B. Thermopile may not be gen-
erating suffi cient millivoltage.
Check that the pilot fl ame impinges thermopile properly.
Be sure the wire connections from the thermopile at the gas valve
terminals are tight and that the thermopile is fully inserted into the
pilot bracket.
Check the thermopile with a millivolt meter. Take the reading at TH-
TP&TP terminals of the gas valve. The meter should read 350 mil-
livolts minimum, while holding the valve knob depressed in the pilot
position, with the pilot lit, and the ON/OFF switch in the OFF position.
Replace the thermopile if the reading is below the specifi ed minimum.
With the pilot in the ON position, disconnect the thermopile leads
from the valve. Take a reading at the thermopile leads. The reading
should be 350 millivolts minimum. Replace the thermopile if the read-
ing is below the minimum.
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
22
Troubleshooting (continued)
Symptom Possible Cause Corrective Action
3. (Continued) C. Valve. Turn the valve knob to the ON position. Place the ON/
OFF switch in the ON position. Take a reading with a
millivolt meter at the thermopile terminals. The millivolt
meter should read greater than 125mV. If the reading
is acceptable, and if the burner does not come on, re-
place the gas valve.
D. Plugged burner orifi ce. Check the burner orifi ce for stoppage. Remove stop-
page.
E. Wall switch or wires. Check the wall switch and wires for proper connec-
tions. Place the jumper wires across the terminals at
the wall switch. If the burner comes on, replace the
wall switch. If the wall switch is OK, place the jumper
wires across the wall switch wires at the gas valve. If
the burner comes on, the wires are faulty or connec-
tions are bad.
4. Frequent pilot outage
problem.
A. Pilot fl ame may be too high or too low, or blow-
ing out (high pressure), causing pilot safety to
drop out.
Clean thermocouple and adjust the pilot fl ame for
proper fl ame impingement. Follow lighting instructions
carefully.
5. The pilot and main
burner extinguish
while in operation.
A. No LP in tank. Check the LP (propane) tank. Refi ll the fuel tank.
B. Improper gas inlet pressure. Natural gas should be 5-10 in. w.c. LP should be 11-13
in. w.c. Verify pressure with manometer.
C. Inner vent pipe leaking exhaust gases back
into the system.
Check venting system for damage. Replace/repair im-
properly assembled pipe sections.
D. Glass installed improperly. Check to ensure glass is installed properly. Replace
fi xed glass panel assembly.
E. Thermopile or thermocouple. Replace pilot if necessary.
F. Improper vent cap installation. Check for proper installation and freedom from debris
or blockage.
6. Glass soots. A. Flame impingement. Adjust the log set so that the fl ame does not exces-
sively impinge on it. Refer to log instructions.
B. Improper air shutter setting. Refer to manual for shutter set points. Ensure that set
point is correct for appliance/gas type. If unit has ad-
justable shutter, it may be necessary to increase shut-
ter opening.
C. Debris around air shutter. Inspect the opening at the base of the burner. NO MA-
TERIAL SHOULD BE PLACED IN THIS OPENING.
7. Flame burns blue
and lifts off burner.
A. Insuffi cient oxygen being supplied. Ensure that the vent cap is installed properly and free
of debris. Ensure that the vent system joints are tight
and have no leaks.
Ensure that no debris has been placed at the base of,
or in the area of the air holes in the center of the base
pan beneath the burner.
Ensure that the glass is tightened properly on the unit,
particularly on top corners.
23
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
6
6
Reference Materials
A. Accessories
Remote Controls, Wall Controls and Wall
Switches
After a qualifi ed service technician has installed the re-
mote control, wall control or wall switch, follow the in-
structions supplied with the control installed to operate
your fi replace:
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
Optional Fan
After a qualifi ed service technician has installed your fan,
follow the instructions supplied with the fan kit to operate
your fan. See your dealer if you have questions.
Install approved accessories per instructions included
with accessories. Contact your dealer for a list of ap-
proved accessories.
WARNING! Risk of Fire and Electric Shock! Use ONLY
Hearth & Home Technologies-approved optional acces-
sories with this appliance. Using non-listed accessories
could result in a safety hazard and will void the warranty.
Decorative Front
WARNING! Risk of Fire! Install ONLY the decorative
front approved by Hearth & Home Technologies. Unap-
proved decorative fronts may cause fi replace to overheat.
This fireplace has been supplied with an integral
barrier to prevent direct contact with the fi xed glass
panel. DO NOT operate the fi replace with the barrier
removed.
Contact your dealer or Hearth & Home Technologies if
the barrier is not present or help is needed to properly
install one.
For more information refer to the instructions supplied with
your decorative front.
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
24
B. Service Parts
Service Parts
MERC32
Beginning Manufacturing Date: June 2016
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
Log Assembly LOGS-MERC32
Y
1
Log 1 SRV2401-701
2
Log 2 SRV2401-702
3
Log 3 SRV2401-703
4
Log 4 SRV2218-706
5
Log 5 SRV2397-705
6
Log 6 SRV2397-705
7
Burner Assembly 2355-007
Y
8
Base Pan 2355-110
9
Glass Door Assembly GLA-550TR
Y
10 Fire Screen Front SRV2401-021 Y
11
Hood 2115-230
12
Drywall Support 2391-119
13
Junction box 4021-013
Y
14
Elbow Heat Shield 385-290
Valve Assembly
See Following Pages
Exhaust Restrictor 530-299
Gasket Assembly
2115-080
Contains Burner neck, shutter bracket, vent, seal cap, valve plate,
and air passage gaskets
Glass Latch Assembly Qty req 2 2382-400
Y
Lava Rock 4021-297
Mineral Wool 050-721
Touch Up Paint TUP-GBK-12
Additional service part numbers appear on following page. 12/16
Mercury 32” Gas Fireplace - DV
Log Set Assembly
1
2
3
4 5
6
MERC32IN
MERC32IL
MERC32VN
MERC32VL
Active Units
7
8
9
10
11
12
13
14
25
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
Service Parts
MERC32
Beginning Manufacturing Date: June 2016
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
15.1
Pilot Assembly NG 2106-169
Y
Pilot Assembly LP 2107-070
Y
Pilot Tube SRV485-301
Y
15.2 3-Hole Grommet
2118-420
15.3 Valve Bracket
2118-104
15.4 Flexible Gas Connector
302-320A
Y
15.5
Valve NG
750-500
Y
Valve LP
750-501
Y
15.6 Thermostat Wire
2118-170
Y
15.7 Module
593-592
Y
15.8 Wire Assembly
593-590A
Y
15.9 Flex Tube Assembly
7000-156
Y
15.10 3 Volt Transformer
593-593A
Y
15.11 Battery Pack
593-594A
Y
15.12
Ori¿ ce NG (#45C)
582-845
Y
Ori¿ ce LP (#55C)
582-855
Y
15.13
Male Connector
Pkg of 5 303-315/5
Conversion Kit NG
NGK-3732
Y
Conversion Kit LP
LPK-3732
Y
Regulator NG
NGK-DXV
Y
Regulator LP
LPK-DXV
Y
Pilot Ori¿ ce NG
593-528
Y
Pilot Ori¿ ce LP
593-527
Y
#15 IPI Valve Assembly
15.1
14.13
15.2
15.3
15.4
15.5
15.6
15.7
15.8
15.9
15.10
15.11
15.12
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
26
Service Parts
MERC32
Beginning Manufacturing Date: June 2016
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
16.1
Pilot Assembly NG 2103-010
Y
Pilot Assembly LP 2103-011
Y
Pilot Tube SRV485-301
Y
16.2 3-Hole Grommet
2118-420
16.3 Valve Bracket
2118-104
16.4 Flexible Gas Connector
302-320A
Y
16.5
Valve NG
230-0710
Y
Valve LP
230-0720
Y
16.6 Thermostat Wire
2045-024
Y
16.7 Flex Tube Assembly
7000-156
Y
16.8
Ori¿ ce NG (#45C)
582-845
Y
Ori¿ ce LP (#55C)
582-855
Y
16.9
Male Connector
Pkg of 5 303-315/5
Conversion Kit NG
NGK32VL
Y
Conversion Kit LP
LPK32VN
Y
Regulator NG
230-1570
Y
Regulator LP
230-1520
Y
Pilot Ori¿ ce NG
2103-116
Y
Pilot Ori¿ ce LP
2103-117
Y
#16 SIT Valve Assembly
16.1
16.2
16.3
16.4
16.5
16.6
16.7
16.8
16.9
16.10
27
Majestic • MERC32IN, MERC32IL, MERC32VN, MERC32VL Owner’s Manual • 2401-981 Rev. E • 12/16
C. Contact Information
- NOTES -
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
DO NOT DISCARD THIS MANUAL
NOTICE
• Leave this manual with
party responsible for use
and operation.
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.
Printed in U.S.A. - Copyright 2016
This product may be covered by one or more of the following patents: (United States) 5613487, 5647340, 5890485,
5941237, 6006743, 6019099, 6053165, 6145502, 6374822, 6484712, 6601579, 6769426, 6863064, 7077122, 7098269,
7258116, 7470729, 8147240 or other U.S. and foreign patents pending.
2000-945C
Majestic, a brand of Hearth & Home Technologies
7571 215
th
Street West, Lakeville, MN 55044
www.majesticproducts.com
Please contact your Majestic dealer with any questions or concerns.
For the location of your nearest Majestic dealer,
please visit www.majesticproducts.com.
