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Q: Can a lock box be transferred to another Master Lock Vault account?
A: Yes, a lock box can be transferred. The lox box needs to be deleted from the original account and
reactivated by the new user with the original activation code that came with the lock.
LOST / STOLEN DEVICE NOTE: The owner of a lost or stolen mobile device should first go to the
MasterLockVault.com web site and change their username and passcode. To Reset Keys, the lock box
owner must:
1. Make sure that the owner's device that is synced to the lock is within Bluetooth range of the
lock box (Reset Keys cannot be performed remotely).
2. Select the Appropriate padlock or lock box from the LOCKS list.
3. Touch MANAGE LOCK in the upper right corner. Enter your passcode, if prompted.
4. Touch the SETTINGS icon in the upper right corner.
5. Touch RESET KEYS.
6. Follow any additional instructions in the app to save the changes to your lock box. This step
must be completed for each lock box the lost or stolen device had access to.