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3. Touch MANAGE LOCK in the upper right corner. Enter your passcode, if prompted.
4. Scroll down to GUESTS and touch the ADD A GUEST icon in the upper right corner.
5. Select the Appropriate option to choose an existing guest or add a new guest.
6. Follow the prompts to enter your guest's contact information (first name, last name, and email
address are required) and then touch CONTINUE
7. Select your guests’ schedule: UNLIMITED (24/7), DAY (7 am to 7 pm), or NIGHT (7 pm to 7 am)
8. Touch SEND INVITATION (you can choose to send invitation as an email or text)
9. You will receive a confirmation that an invitation has been sent.
10. Once your guest opens the link in their invitation, they will be prompted to either log into their
Master Lock Vault account or create a new account.
11. You will receive an email confirmation that they have accepted the invitation.
12. Your guest will see your lock under LOCKS SHARED WITH YOU in their APP and in their Master
Lock Vault account.
Q: How do I accept an invitation to access a Bluetooth lock box?
A: Master Lock Bluetooth Lock Boxes are designed so that the user can gain access using Bluetooth
credentials using a smart phone or by using a traditional manual code entered on the key pad.
1. The owner logs on to the Master Lock eLocks app and follows the directions to ADD A GUEST,
which results in an invitation being sent via email or text.
2. Open the link in the invitation.
3. Follow the prompts to either log into an existing Master Lock Vault account or create a new
account.
4. The host will receive an email confirmation that you have accepted the invitation.
5. You will see the new lock under LOCKS SHARED WITH YOU in the app and in their Master Lock
Vault account.
Q: How do I revoke guest access to my lock box?
A: To ensure a guest can no longer access a lock, the lock owner, should 1) Revoke Guest Access or
Delete the Guest AND 2) Perform the RESET KEYS function within proximity of the lock.
1. Under YOUR LOCKS, touch the lock for which you wish to remove a guest.
2. Touch MANAGE LOCK in the upper right corner. Enter your passcode, if prompted.
3. Swipe the guest record to the left.
4. Touch the DELETE icon.
5. Select REVOKE ACCESS (to revoke the guest's access to this lock only) or DELETE (to delete the
guest from all locks).
6. Your guest will receive an email notification that their access has been revoked.
7. Make sure that the owner’s device that is synced to the lock is within proximity of the lock
(reset keys cannot be performed remotely).
8. Select the lock from the LOCKS list.
9. Touch MANAGE LOCK in the upper right corner. Enter your passcode, if prompted.
10. Touch the SETTINGS icon in the upper right corner.
11. Touch RESET KEYS.
12. Follow any additional instructions in the APP to save the changes to your lock. This step must be
completed for each lock in instances where there is a lost or stolen device.
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