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A: If you intend to assign access rights to more than 250 lock boxes to an individual user, please contact
Master Lock Customer Service at 1-800-464-2088 and request to speak with an Inside Sales
representative.
Q: Does this lock box have a physical backup key?
A: No, the lock box does not include a key. The lock can be unlocked without the app by entering the
Primary Code, the current Temporary Code or the Backup Master Code on the lock keypad.
Q: Do I need a pin or key card to access my lock box?
A: Bluetooth lock boxes are designed for ease of use and security. When opening with Bluetooth
credentials through the Master Lock Vault eLocks app, no pin code or key card is needed. Primary and
secondary codes are only used as an alternative form of entry
Q: What is the product warranty for Master Lock Bluetooth Lock Boxes?
A: Limited One (1) Year Warranty. If this product or any part of the product fails due to a defect in
materials or workmanship within one (1) year from the date after purchase, Master Lock Company LLC
("Master Lock") will repair or replace the product or part free of charge. Simply contact Master Lock at
www.masterlock.com or 1.800.464.2088 for instructions on obtaining repair or replacement. Canadian
customers please call 1.800.227.9599. Return of the defective product or part at the customer's
expense, along with proof of purchase, may be required. This limited warranty applies only to defects in
materials and workmanship, and does not cover products which have been abused, altered, damaged,
misused, cut or excessively worn. This warranty is void if the product is used in commercial/industrial
applications. THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT ONLY. This limited warranty
does not cover labor for removing, reinstalling or refinishing the Product or part, or other materials
removed, reinstalled or refinished in order to repair or replace the Product or part. TO THE EXTENT
PERMITTED BY LAW, MASTER LOCK COMPANY DISCLAIMS ALL OTHER IMPLIED OR EXPRESS
WARRANTIES INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR
PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION
OF LAW, SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW.
Q: Is it possible to update the firmware on the lock box?
A: Yes, when a firmware update for your lock is available. You’ll be notified within the App whenever an
update is available. You can also manually check for firmware updates by navigating to the ABOUT THIS
LOCK page in the lock settings menu.
Q: Why do I need a Master Lock Vault account to register my lock box?
A: A Master Lock Vault account ensures user credentials are securely deployed and provides enhanced
functionality and convenience to the Master Lock Vault eLocks app.
Q: What if my phone is lost or stolen? What can I do?
A: If you phone is lost or stolen, the lock box owner must revoke all Bluetooth access to the lock by
performing the RESET KEYS function within proximity of the lock.
Reset Keys allows the lock box owner to revoke all Bluetooth access to the lock, including their own. The
owner and all guests will receive updated Bluetooth credentials on their mobile devices.
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