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I N T R O D U C T I O N 5
CUSTOMER ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer for non-warranty
service as well. FCA US LLC's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to ensure
the vehicle is fixed correctly and in a timely
manner.
If your authorized dealer is unable to resolve the
concern, you may contact an FCA US LLC
Customer Assistance center.
Any communication to an FCA US LLC Customer
Assistance center should include the following
information:
Owner's name and address
Owner's telephone number
(home, mobile, and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA US LLC C USTOMER C ENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA C ANADA I NC . C USTOMER C ENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
M EXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
P UERTO R ICO A ND US V IRGIN I SLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
ROADSIDE ASSISTANCE
Phone: (800) 521-2779
Available: 24 Hours, 7 Days A Week
Your vehicle’s VIN number is required to receive
covered services.
Flat Tire Service
Out Of Gas/Fuel Delivery - This service is limited
to two occurrences in a 12-month period. Up to
two gallons of fuel will be provided by a service
provider.
Battery Jump Assistance
Lockout Service
Towing Service
C USTOMER A SSISTANCE F OR T HE H EARING
OR S PEECH I MPAIRED (TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special Telecommu-
nication Devices for the Deaf (TDD) equipment at
its customer centers. Any hearing or speech
impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479.
S ERVICE C ONTRACT
Mopar Vehicle Protection Plans offer valuable
protection against repair costs after your vehicle
warranties have expired. Mopar Vehicle Protection
plans are the ONLY vehicle extended protection
plans authorized, endorsed and backed by FCA US
LLC to provide additional protection beyond your
vehicle's warranty.
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the FCA
US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
23_GG_OH_EN_USC_t.book Page 5
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