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TROUBLESHOOTING CONT.
PAGE 14 • TROUBLESHOOTING & WARRANTY
ENGLISH
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Frost or ice crystals
on frozen food
Freezer door left open or opened
frequently
Turn knob counter-clockwise to change to a
warmer setting; allow 24 hours to adjust
Items blocking freezer air vents and
preventing proper air flow
Move items away from rear wall
Hot or warm air
from bottom of
refrigerator
Air flow coming from compressor
during refrigeration process
This is normal
Food freezing in
refrigerator
Food placed to close the air vent Move items away from back and top of the
refrigerator
Temperature control knob set too low Adjust the knob counter-clockwise to a warmer
setting
Freezer door pops
open when closing
the refrigerator
door
Normal if freezer door closes
afterwards on its own
This indicates a good seal if freezer door closes
on its own
If freezer doesn’t close on its own after
popping open, adjust leveling legs
See leveling leg feature instructions in Installing
Your Refrigerator section
Door does not
close properly
Refrigerator isn’t level See leveling leg feature instructions in Installing
Your Refrigerator section
Something is obstructing door closure Check for and remove obstructions
Vibration or rattling Refrigerator is not resting firmly on
floor
See leveling leg feature instructions in Installing
Your Refrigerator section
IMPORTANT
DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product, please contact the Haier
Customer Satisfaction Center at 1-877-337-3639.
DATED PROOF OF PURCHASE, MODEL # AND SERIAL #
REQUIRED FOR WARRANTY SERVICE
CUSTOMER
SERVICE
SERVICE DU
CENTRE DE
REPARATION
A LA CLIENTELE
SERVICIO
AL CLIENTE
Hotline 24/7
1-877-337-3639
CUSTOMER SERVICE
JANUARY 2012
HT18TS45SW
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