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IF YOU NEED SERVICE
1. Should you have any questions about your new water heater, or if it requires
adjustment, repair, or routine maintenance, it is suggested that you first contact your
installer, plumbing contractor or previously agreed upon service agency. In the event
the firm has moved, or is unavailable, refer to the telephone directory, commercial
listings or local utility for qualified service assistance.
2. Should your problem not be solved to your complete satisfaction, you should then
contact the Manufacturer’s National Service Department at the following address:
800 Interstate Park Drive
Montgomery, Alabama 36109
Phone: 1-800-432-8373.
When contacting the manufacturer, the following information will be requested:
a. Model and serial number of the water heater as shown on the rating label located
on front of the water heater.
b. Address where the water heater is located and physical location.
c. Name and address of installer and any service agency who performed service on
the water heater.
d. Date of original installation and dates any service work was performed.
e. Details of the problems as you can best describe them.
f. List of people, with dates, who have been contacted regarding your problem.
3. Should you have any issue or need assistance with the WiFi Module/EcoNet App
then contact the EcoNet Customer Service:
Phone: 1-800-255-2388
Website: www.Rheem.com/EcoNet