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W415-1463 / C / 10.19.17
39
EN
11.0 troubleshooting
27.7
SYMPTOM TEST SOLUTION
Can’t get the fi re started. - Not enough kindling / paper? Add more.
- Not enough air? Ensure air control is fully open. Also ensure
that the air opening is not obstructed.
- Cold air blockage? Burn a piece of paper to establish a draft.
- Use dry seasoned wood with 20% moisture content.
- Flue blockage? Inspect chimney.
Smokes when door is open. - Cold air blockage? Burn a piece of paper to establish a draft.
- Insuffi cient draft? Add more pipe.
- Let air stabilize before opening door.
- Ensure baffl es are positioned correctly.
- Negative pressure? Open a window near the appliance.
Appliance emits odour. - Paint curing. See “GENERAL INSTRUCTIONS” section.
Stove doesn’t burn hot enough. - Wood has more than 20% moisture.
- Insuffi cient draft? Add more pipe.
- Not enough air? Ensure air control is fully open. Also ensure
that the air opening is not obstructed.
Wood burns too fast. - Air control may need to be adjusted down.
- Check to see ash plug is properly seated (if equipped).
- Check door gasket for adequate seal.
- Wood may be extremely dry.
Dirty glass. - Air control may be closed too far.
- Burn hotter, smaller fi res.
- Use well seasoned wood with 20% moisture content.
Blower does not run. - Appliance may not be up to temperature.
- Ensure blower has power.
!
WARNING
TURN OFF THE ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE.
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED.
DO NOT USE ABRASIVE CLEANERS.
WHEN CHECKING CONNECTIONS, INSTALLING JUMPER WIRES (FOR TEST PURPOSES ONLY)
OR REPLACING COMPONENTS, UNPLUG APPLIANCE FROM THE RECEPTACLE TO PREVENT
ELECTRICAL SHOCK OR DAMAGE TO THE COMPONENT.
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