User Manual Samsung HW-B63C/ZA 5.1ch Soundbar w/ Dolby 5.1 / DTS Virtual:X (2022)

Samsung HW-B63C/ZA 5.1ch Soundbar w/ Dolby 5.1 / DTS Virtual:X (2022) - Use Manual - Use Guide PDF.
Documents: Go to download!

• Owner's manual - (English)

Table of contents

• PRODUCT OVERVIEW
• USING THE REMOTE CONTROL
• CONNECTING THE SOUNDBAR
• USING A WIRED CONNECTION TO THE TV
• USING A WIRELESS CONNECTION TO THE TV
• CONNECTING AN EXTERNAL DEVICE
• CONNECTING A USB STORAGE DEVICE
• CONNECTING A MOBILE DEVICE
• TROUBLESHOOTING

FULL MANUAL for Soundbar

PRODUCT OVERVIEW

Front Panel / Top Panel of the Soundbar

• When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
• When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
• If you want to enjoy sound only from the Soundbar, you must turn off the TV’s speakers in the Audio Setup menu of your TV. Refer to the owner’s manual supplied with your TV.

Bottom Panel of the Soundbar

• When disconnecting the power cable of the AC/DC power adapter from a wall outlet, pull the plug. Do not pull the cable.
• Do not connect this unit or other components to an AC outlet until all connections between components are complete.

USING THE REMOTE CONTROL

Inserting Batteries before using the Remote Control (AAA batteries X 2)

Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries (1.5V) oriented so that their polarity is correct. Slide the back cover back into position.

How to Use the Remote Control

Adjusting the Soundbar volume with a TV remote control

Adjust the Soundbar volume using the TV’s remote control.

• This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported.
• Set the TV speaker to External Speaker to use this function.
• Manufacturers supporting this function: Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA

1. Turn Off the Soundbar.
2. Push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”

CONNECTING THE SOUNDBAR

Connecting Electrical Power

Use the power components to connect the Subwoofer and Soundbar to an electrical outlet in the following order:

1. Connect the power cord to the Subwoofer.
2. Connect the power output cable to the power adapter, and then to the Soundbar.
3. Connect the power cord to a wall socket.

See the illustrations below.

• For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit)

• Make sure to rest the AC/DC Adapter flat on a table or the floor. If you place the AC/DC Adapter so that it is hanging with the AC cord input facing upwards, water or other foreign substances could enter the Adapter and cause the Adapter to malfunction.

Connecting the Soundbar to the Subwoofer

When the subwoofer is connected, you can enjoy rich bass sound.

Automatic connection between the Subwoofer and the Soundbar

When you turn the power on after connecting the power cables to the Soundbar and subwoofer, the subwoofer is automatically connected to the Soundbar.

• When auto pairing is complete, the blue indicators at the rear of the subwoofer turn on.

LED Indicator Lights on the Rear of Subwoofer

Manually connecting the Subwoofer if automatic connection fails

Before performing the manual connection procedure below:

• Check whether the power cables for the Soundbar and subwoofer are connected properly.
• Make sure that the Soundbar is turned on.

1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.

• The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.

2. Press and hold the Up button on the remote control for at least 5 seconds.

• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
• The Soundbar will automatically power on when ID SET is complete.

3. Check if the LINK LED is solid blue (connection complete).

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.

NOTES

• Do not connect the power cord of this product or your TV to a wall outlet until all connections between components are complete.
• Before moving or installing this product, be sure to turn off the power and disconnect the power cord.
• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking blue several times.
• If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar, interference may cause some sound interruption.
• The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft (10 m), but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.

PRECAUTIONS

• Wireless receiving antennas are built into the wireless subwoofer. Keep the unit away from water and moisture.
• For optimal listening performance, make sure that the area around the wireless subwoofer and the Wireless Receiver Module (sold separately) is clear of any obstructions.

Connecting the Samsung Wireless Rear Kit to your Soundbar

Expand to true wireless surround sound by connecting the Samsung Wireless Rear Speaker Kit (SWA-9100S or SWA-9200S sold separately) to your Soundbar. For detailed information on connections, see the Samsung Wireless Rear Speaker Kit manual.

USING A WIRED CONNECTION TO THE TV

Hear TV sound from your Soundbar through wired or wireless connections.

• When the Soundbar is connected to selected Samsung TVs, the Soundbar can be controlled using the TV’s remote control.

– This feature is supported by 2017 and later Samsung Smart TVs that support Bluetooth when you connect the Soundbar to the TV using an optical cable.

– This function also allows you to use the TV menu to adjust the sound field and various settings as well as the volume and mute.

Method 1. Connecting a TV using an HDMI Cable

CAUTION

• When both the HDMI cable and optical cable are connected, the HDMI signal is received first.
• To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals marked ARC. Otherwise, the TV sound may not be output.
• The recommended cable is High Speed HDMI Cable with Ethernet

1. With the Soundbar and TV turned on, connect the HDMI cable as shown in the figure.
2. “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV sound.

• If TV sound is inaudible, press the (Source) button on the remote control or on the top of the Soundbar to switch to “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence, and TV sound is played.
• If “TV ARC” does not appear in the display window of the Soundbar main unit, confirm that the HDMI cable is connected to the correct port.
• Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.

NOTES

• HDMI is an interface that enables the digital transmission of video and audio data with just a single connector.
• If the TV provides an ARC port, connect the HDMI cable to the HDMI IN (ARC) port.
• We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 0.55 inches (14 mm).
• This function is not available if the HDMI cable does not support ARC.
• When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on your TV is set to PCM, we recommend that you change the setting to Dolby Digital. When the setting on the TV is changed, you will experience better sound quality. (The TV menu may use different words for Dolby Digital and PCM depending on the TV manufacturer.)

Method 2. Connecting using an Optical Cable

Pre-connection Checklist

• When both the HDMI cable and optical cable are connected, the HDMI signal is received first.
• When you use an optical cable and the terminals have covers, be sure to remove the covers.

1. Connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar to the OPTICAL OUT port of the TV with a digital optical cable (not supplied).
2. Press the (Source) button on the top panel or remote control, and then select the “D.IN” mode

USING A WIRELESS CONNECTION TO THE TV

Connecting a TV via Bluetooth

When a TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

• Only one TV can be connected at a time.

The initial connection

1. Press the PAIR button on the remote control to enter the “BT PAIRING” mode

(OR) a. Press the (Source) button on the top panel and then select “BT”. “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.

b. When “BT READY” appears, press and hold the (Source) button on the top panel of the Soundbar for more than 5 seconds to display “BT PAIRING”.

2. Select Bluetooth mode on the TV. (For more information, see the TV’s manual.)

3. Select “[AV] Soundbar B6-Series” from the list on TV’s screen. An available Soundbar is indicated with “Needs pairing” or “Paired” on the TV’s Bluetooth device list. To connect the TV to the Soundbar, select the message, and then establish a connection.

• When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.

4. You can now hear TV sound from the Soundbar.

If the device fails to connect

• If a previously connected Soundbar listing (e.g. “[AV] Soundbar B6-Series”) appears in the list, delete it.
• Then repeat steps 1 through 3.

NOTE

• After you have connected the Soundbar to your TV the first time, use the “BT READY” mode to reconnect.

Disconnecting the Soundbar from the TV

Press the (Source) button on the top panel or on the remote control and switch to any mode but “BT”.

• Disconnecting takes time because the TV must receive a response from the Soundbar. (The time required may differ, depending on the TV model.)
• To cancel the automatic Bluetooth connection between the Soundbar and TV, press the Left button on the remote control for 5 seconds with the Soundbar in “BT READY” status. (Toggle On → Off)

What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can search for previously connected TVs or connect a previously connected mobile device to the Soundbar.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the remote control or press and hold the (Source) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTES

• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32.8 ft (10 meters).
• The Soundbar automatically turns off after 20 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:

– If there is a strong electrical field around the Soundbar.

– If several Bluetooth devices are simultaneously paired with the Soundbar.

– If the Bluetooth device is turned off, not in place, or malfunctions.

• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.

CONNECTING AN EXTERNAL DEVICE

Connect to an external device via a wired connection or Bluetooth connection to play the external device’s sound through the Soundbar.

Method 1. Connecting using an HDMI Cable

1. Connect an HDMI cable from the HDMI port on the bottom of the Soundbar to the HDMI OUT port on your digital device.
2. Connect an HDMI cable from the HDMI TO TV (ARC) port on the bottom of the Soundbar to the HDMI IN port on your TV.
3. Press the (Source) button on the top panel or on the remote control, and then select “HDMI”.
4. "HDMI” mode is displayed on the Soundbar display panel and sound plays.

Method 2. Connecting using an Optical Cable

1. Connect DIGITAL AUDIO IN (OPTICAL) on the main unit to the OPTICAL OUT port of the Source Device using a digital optical cable (not supplied).
2. Select “D.IN” mode by pressing the (Source) button on the top panel or on the remote control.

CONNECTING A USB STORAGE DEVICE

You can play music files located on USB storage devices through the Soundbar

1. Connect the USB device to the USB port on the bottom of the product.
2. Press the (Source) button on the top panel or on the remote control, and then select “USB”.
3. "USB” appears in the display screen.
4. Play music files from the USB storage device through the Soundbar.

• The Soundbar automatically turns off (Auto Power Down) if no USB device has been connected for more than 20 minutes.

CONNECTING A MOBILE DEVICE

Connecting via Bluetooth

When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

• The connection is limited to one TV or two Bluetooth devices at the same time.

The initial connection

1. Press the PAIR button on the remote control to enter the “BT PAIRING” mode.

(OR) a. Press the (Source) button on the top panel and then select “BT”. “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.

b. When “BT READY” appears, press and hold the (Source) button on the top panel of the Soundbar for more than 5 seconds to display “BT PAIRING”.

2. On your device, select “[AV] Samsung Soundbar B6-Series” from the list that appears.

• When the Soundbar is connected to the Bluetooth device, [Bluetooth Device Name] → “BT” appears in the front display.

3. Play music files from the device connected via Bluetooth through the Soundbar

If the device fails to connect

• If a previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar B6-Series”) appears in the list, delete it.
• Then repeat steps 1 and 2.

NOTE

• After you have connected the Soundbar to your mobile device the first time, use the “BT READY” mode to reconnect.

What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can search for previously connected TVs or connect a previously connected mobile device to the Soundbar.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the remote control or press and hold the (Source) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTES

• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32.8 ft (10 m).
• The Soundbar automatically turns off after 20 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:

– If there is a strong electrical field around the Soundbar.

– If several Bluetooth devices are simultaneously paired with the Soundbar.

– If the Bluetooth device is turned off, not in place, or malfunctions.

• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
• The Soundbar supports SBC data (44.1kHz, 48kHz).
• Connect only to a Bluetooth device that supports the A2DP (AV) function.
• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function.
• Once you have paired the Soundbar to a Bluetooth device, selecting “[AV] Samsung Soundbar "B6-Series” from the device’s scanned devices list will automatically change the Soundbar to “BT” mode.

– Available only if the Soundbar is listed among the Bluetooth device’s paired devices. (The Bluetooth device and the Soundbar must have been previously paired at least once.)

• The Soundbar will appear in the Bluetooth device’s searched devices list only when the Soundbar is displaying “BT READY”.

Bluetooth Power On (SOUND MODE)

If a previously paired Bluetooth device tries to pair with the Soundbar when the Bluetooth Power On function is on and the Soundbar is turned off, the Soundbar turns on automatically.

1. Press and hold the SOUND MODE button for more than 5 seconds on the remote while the Soundbar is turned on.
2. "ON-BLUETOOTH POWER” appears on the Soundbar’s display

Disconnecting the Bluetooth device from a Soundbar

You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual.

• The Soundbar will be disconnected.
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display "BT DISCONNECTED” on the front display.

Disconnecting the Soundbar from the Bluetooth device

Press the (Source) button on the top panel or on the remote control, and then change to any mode except “BT”.

• Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ, depending on the Bluetooth device)
• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display "BT DISCONNECTED” on the front display.

NOTES

• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32.8 ft (10 m).
• The Soundbar automatically turns off after 20 minutes in the Ready state.

More About Bluetooth

Bluetooth is a technology that enables Bluetooth-compliant devices to interconnect easily with each other using a short wireless connection.

• A Bluetooth device may cause noise or malfunction, depending on usage, if:

– A part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the Soundbar.

– It is subject to electrical variation from obstructions caused by a wall, corner, or office partition.

– It is exposed to electrical interference from same frequency-band devices including medical equipment, microwave ovens, and wireless LANs.

• Pair the Soundbar with the Bluetooth device while they are close together.
• The further the distance between the Soundbar and Bluetooth device, the worse the quality is. If the distance exceeds the Bluetooth operational range, the connection is lost.
• In poor reception areas, the Bluetooth connection may not work properly.
• The Bluetooth connection only works when it is close to the unit. The connection will be automatically cut off if the Bluetooth device is out of range. Even within range, the sound quality may be degraded by obstacles such as walls or doors.
• This wireless device may cause electric interference during its operation.

Bluetooth Multi connection

The Soundbar can be connected to 2 Bluetooth devices at the same time.

1. Connect the Soundbar to up to two Bluetooth devices. (See page 28)
2. Play music from one of the connected Bluetooth devices while two devices are connected.
3. If music is played from the Bluetooth device “B” while playing from the device “A”, the music is started playing on the device “B” and automatically being stopped/paused playback on the device "A”.
4. In versions prior to AVRCP V1.4, the switching time of the device playing music may be delayed.

Bluetooth Multi Pairing

How to pair multiple devices to the Soundbar

1. Turn on the Soundbar.
2. Only in “BT” mode, press and hold the (Source) button on the top of the Soundbar for more than 5 seconds for the Soundbar to go into “BT PAIRING” mode, then on the Bluetooth device side, switch Bluetooth on, and select the Soundbar from the list of available devices, the Soundbar will automatically connect to the Bluetooth device.
3. A 2nd Bluetooth device can be paired and connected to the Soundbar using the same method. If you attempt to connect a 3rd device, a connected device that is not playing audio will lose its Bluetooth connection, but will still be paired with the Soundbar.
4. Using the same method, you can pair up to 8 Bluetooth devices, but only the last 2 will stay connected to the Soundbar at the same time.

NOTES

• Only 1 Samsung TV, or 2 Bluetooth devices can be connected to the Soundbar at one time.
• The Soundbar will be disconnected from Bluetooth devices when it receives a connection request from a Samsung TV.
• The default of Soundbar is “ON-BT MULTI CONNECTION”, but for restoration to non-multi connection mode from another mode, press and hold the PAIR button on the remote control for more than 5 seconds in standby mode, until “OFF-BT MULTI CONNECTION” appears in the display

TROUBLESHOOTING

Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).

Soundbar does not turn on.

• Check whether the power cord of the Soundbar is correctly inserted into the outlet.

Soundbar works erratically.

• After removing the power cord, insert it again.
• Power cycle the external device and try again.
• If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 8.)

If the remote control does not work.

• Point the remote directly at the Soundbar.
• Replace the batteries with new ones.

Soundbar does not output any sound.

• The volume of the Soundbar is too low or muted. Adjust the volume.
• When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
• For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select (Soundbar)
• The cable connection to the Soundbar may not be loose. Remove the cable and connect again.
• Remove the power cord completely, reconnect, and turn the power on.
• Reset the product and try again. (See page 35.)

Subwoofer does not output any sound.

• Check whether the LED indicator on the rear of the Subwoofer is on in blue. Reconnect the Soundbar and Subwoofer if the indicator is blinking in blue or turned red. (See page 18.)
• You may experience an issue if there is an obstacle between the Soundbar and Subwoofer. Move devices to an area away from obstacles.
• Other devices sending radio frequency signals in proximity may interrupt the connection. Keep your speaker away from such devices.
• Remove and reconnect the power plug.

The Subwoofer volume is too low.

• The original volume of the content you are playing may be low. Try adjusting the Subwoofer level. (See page 13.)
• Bring the Subwoofer speaker closer to you.

If the TV is not connected via HDMI TO TV (ARC).

• Check whether the HDMI cable is correctly connected to the ARC terminal. (See page 20.)
• Connection may not be possible due to the connected external device (set-top box, game machine, etc.). Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings () → All Settings ( ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) (ON)

There is no sound in when connecting to the TV in HDMI TO TV (ARC) mode.

• Your device is unable to play the input signal. Change the TV’s audio output to PCM or Dolby Digital. (For a Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Expert Settings → Digital Output Audio Format)

Soundbar does not connect via Bluetooth.

• When connecting a new device, switch to "BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Source) button on the body for at least 5 seconds.)
• If the Soundbar is connected to another device, disconnect that device first to switch the device.
• Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List)
• The automatic TV connection may be disabled. While the Soundbar is in “BT READY”, press and hold the Left button on the Soundbar remote control for 5 seconds to select ON-TV CONNECT. If you see OFF-TV CONNECT, press and hold Left button again for 5 seconds to switch the selection.
• Remove and reconnect the power plug, then try again.
• Reset the product and try again. (See page 35.)

Sound drops out when connected via Bluetooth.

• If your device that is connected via Bluetooth moves too far away from the Soundbar, it may cause the sound to drop out. Move the device closer to the Soundbar.
• If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, sound may drop out. Check the installation environment and conditions for use.

Bluetooth multi connection does not work.

• When the TV is connected to the soundbar, Bluetooth multi connection may not operate. Disconnect the Soundbar from the TV and try again.
• Check whether the Bluetooth Multi connection setting is turned on. (Refer to the “Soundbar does not connect via Bluetooth.” section.)
• Disconnect the device currently playing, pair with the device that you want to connect, and reconnect the previous device
• If the sound is inaudible even after connecting properly, refer to the “Sound drops out when connected via Bluetooth.” section.

Soundbar does not turn on automatically with the TV.

• When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.

See other models: NV51K7770DG/AA-00 RF34H9960S4/AA-02 DV350AER/XAA-00 DV218AGB/XAA WF350ANR/XAA-04