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3
Customer Care
Thank you for purchasing a FORNO cooking range. Please read the entire instruction manual before operating your new
appliance for the first time. Whether you are an occasional cook or an expert chef, it will be beneficial to familiarize yourself
with the safety practices, features, operation and care recommendations of your cooking range.
Both the model and serial number are listed in the front panel of the product. For warranty purposes, you will also need the
date of purchase. Record this information below for future reference.
SERVICE INFORMATION
Model Number：
Use these numbers in any correspondence or service
calls concerning your cooking range.
Serial Number：
If you received a damaged cooking range, immediately
contact the dealer (or builder) that sold you the cooking
range.
Date of Purchase：
Purchase Address & Phone：
Save time and money. Before you call for service, check
the Troubleshooting Guide. It lists the causes of minor
operating problems that you can correct yourself.
SERVICE IN CANADA:
Keep the instruction manual handy to answer your questions. If you don’t understand something or you need more
assistance, please call our Customer Service: 1-800-561-7265
Or email: service@distinctive-online.com
Or contact: CTM Household Appliances Inc.
11420 Albert Hudon, Montreal, Quebec, H1G 3J6, Canada
SERVICE IN THE UNITED STATES:
Keep the instruction manual handy to answer your questions. If you don’t understand something or you need more
assistance, please call our Customer Service: 1-866-231-8893
If your cooking range ever requires servicing, be sure to use a FORNO Factory Certified Service provider recommended by
our customer care center. All Factory Certified Service providers are carefully selected and thoroughly trained by us.
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